Such a donut staple there's not much that can be said bad or good about Krispy Kreme. I came in this day to test out a theory that I have been hearing about. If the hot light is on, you get a free glazed donut I'm happy to report that is true. It's no questions asked a hot fresh donut in your hands. I'm sure the staff gets overwhelmed with these requests, but they were so cool and chill about it. I ended up ordering more. The store was so clean and smelled fresh, which is always a plus. Nice visit for donuts, especially when they're free. read more

Krispy Kreme used to be my favorite, not just amongst doughnut places or even dessert places, but restaurants/fast food in general. Lately though, the brand in general has been letting me down, and this location was no exception. The doughnuts appear to be around 10-25% smaller than they used to be (thanks, no doubt, to corporate, not this location). But, they were also stale and rock hard, which absolutely is the fault of this location. After warming them up in a wet paper towel, they were still pretty good, but I shouldn't have to do that. That said, the interior is clean and the staff nothing but friendly. Better quality control and moving products faster (or just throwing out day or multi-day old doughnuts) and I would still have complaints about corporate, but I'd give 5 stars to this location. read more

Krispy Kreme - Donuts Near Me - High Point, North Carolina

What happened to this high pointlocation? Service and Food quality went down.. The Size of the donut shrunk to 3/4 size and it is not even funny. Looks like they intentionally made them smaller for some reason while increasing the price up. read more

Old reliable! I was disappointed to see that the hot and ready sign was off on this particular visit. I ordered the blueberry cake (personal favorite) and cinnamon roll donuts. The blueberry cake was dry but still delicious. The cinnamon roll donut was pretty basic, but I really enjoyed the texture of the donut itself once I warmed it up at home. Had I come at a better time, I'm sure the donuts would've been 10/10. The workers at this location are always friendly and helpful, and the inside is very clean and well kept! Definitely going to return next time I'm in the mood for something sweet! read more

Krispy Kreme - Blueberry cake donut and cinnamon roll - Donuts Near Me - High Point, North Carolina

The food is always great always fresh. Great donuts great food. The service is always good. They're real quick and they're courteous. It's a great place to park and it's safe great atmosphere you can go and sit down and eat. I get this place a five star. read more

Fast food ordering service, always do drive thru & service via window can be hit & miss.

I've given this place three times and this place struck out. Time one service was slow but it was ok sometimes it's alright time two the hot sign was on and it was cold and time three there wasn't any donuts there I can strongly say I'll never be back read more

We just went by for some assorted doughnuts and worked with Jonsie. She was so helpful and patient as our kids chose their flavors and such a pleasant experience! We will be back and hope we get to see Jonsie again! read more

First trip to this Krispy Kreme location. Their selection of filled donuts was limited in the display case, but of course I was still found one that I liked. The service was quick and courteous. The interior is clean and wonderfully decorated for fall. They have a mix of chair and lounge type seating. Great place to pop by on a Saturday morning! read more

Krispy Kreme - Interior view of production line decorated for fall - Donuts Near Me - High Point, North Carolina

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Besides the cost of a dozen donuts being nearly $20 and poorly made, prior to COVID, I found these donuts somewhat edible. Customer service was meh.. Inside was somewhat packed so I decided to go through drive-thru. The parking lot was dirty and needed attending. I am highly disappointed and do not plan to return. read more

Krispy Kreme - Half chocolate glazed and half chocolate cream filled - Donuts Near Me - High Point, North Carolina

I'm always very happy with the donuts here and coffee. Now the place isn't the best looking, it can definitely go for a little money put into it to spruce it up, but the staff are nice a d the treats are good. Definitely try the pumpkin spice donuts. I can't wait for the holiday donuts:) read more

Krispy Kreme - Pumpkin Spice donut cake...okay, not the prettiest thing ever but it was the thought:) - Donuts Near Me - High Point, North Carolina

I have never experienced such a terrible chain. Not only are the workers at this location incompetent but everything is always "broken" or as they like to say "on vacation". Some one needs to wake up and do their job. Or just close this location if no one wants to work. Waste of time and money. Save yours. read more

I work near this location, so I stopped off to make some mistakes and grab myself a whole bunch of deep fried fritter crack in a box! Ordered online and picked up in the drive thru was fast and easy, just like I like my...doughnuts!! This location is a bit dilapidated looking and could benefit from a facelift, but I didn't run into any issues with inventory and this was end of day on a Friday with chocolate dozens at half price. By the time I got to the chocolate glazed it wasn't hot, and I much prefer those hot. I'm also not giving 5 stars after learning KK discards their imperfect doughnuts into the trash rather than donating or making some kind of good use of the scraps. That's wasteful and gross. read more

The doughnuts aren't worth what they charge. The cream filled doughnuts barely have a tablespoon of filling in them and that's being generous. The last couple of times I went inside the service was terrible. Most of the employees were standing around not doing anything. I had to repeat my order of three doughnuts three times and three different employees touched my doughnuts and payment. I never feel comfortable going to this store; too much passive aggressive attitude and difficulty completing an order. I know it's just doughnuts but that's the point, it's just doughnuts. read more

I hadn't been here in a long time. I had been seeing new chocolate doughnuts in my social media feed, so I wanted to try them. I bought two. The first one looked terrible. It looked nothing like the ads I saw. It had a big hair sticking out of the icing. I threw it away. I tasted the second one, after inspecting it carefully. It was all dried out. I wonder how old it was. I used to love Krispy Kreme, but I will not be back. There are other excellent doughtnut and dessert places in town. Maybe that's the problem. There are too many other good choices. Maybe Krispy Kreme isn't doing enough business anymore to afford to make quality doughnuts. I'm sad. read more

I used to love Krispy Kreme, and still believe that their original glazed can't be beat when it's hot and fresh, however this location no longer makes their donuts in house. The quality just isn't the same. Not only that, but they never have all of their donuts stocked. I've gone at different times during the day and they're out of at least 3-4 different types, sometimes more. That wouldn't bother me if there was any kind of apology from the staff, but there never is. Virtually every time I go, the staff at the window seems annoyed that they have to tell you they're out of most of their donuts. In fact, the last time I went I asked for a mixed dozen and after asking and being told "we don't have that" over and over, she finally offered the types of donuts they did have in stock. It wasn't many. It all comes down to quality and customer service and they fall short most every time. read more

Krispy Kreme - Mini donuts, y'all. Precious. And tasty! They only come in the types seen here: original, choc, choc sprinkles, and strawberry sprinkles - Donuts Near Me - High Point, North Carolina

Will not be coming back do not wast your money . The pumpkin cake donut I ordered was cold hard not good. the chocolate cream filled was not cream filled at all more like air filled . the original glazed I ordered I did not get I got glazed raspberry filled. The server was nice, but did not give me what I ordered. read more

Krispy Kreme - This is the doughnut, I got a raspberry filled not a original glazed - Donuts Near Me - High Point, North Carolina

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So I decided to go pick up some donuts this morning 10/2 get to the store get out checked one door was still locked walked around other door and it locked too. Now if you suppose to open at 6:00 am WTH were the doors still locked at 7:30 . I will drive to Greensboro before ANYTHING from this raggedy place ever again. read more

KK always has great donuts. Unfortunately there is a ton of "I don't care " and they act like I am doing them a favor by stopping to buy donuts. I have stopped the last three mornings because my mom is in the nearby hospital. Terrible service and attitude read more

Service is very lackluster, the employees seem to hate being there. The selection is almost always missing items; they will leave the hot light on but not have any hot doughnuts. I love Krispy Kreme but this location is one of the worst I've been to. read more

Out of almost all of their specialties donuts on a Saturday at only 2 pm. Donuts were dry filling was only in half the donut other half all bread. Tell them finally since there is nothing showing all the specialty donuts they had to finish filling up with the specialty donuts they do have pull out the parking lot and what did they do use traditional glazed to fill up a $20 box. Pitiful. Girl on order taken sounded like we were bothering her. read more

I have been to this location twice in the last week. Last Sunday it was in the morning and service was okay. The second was just this afternoon in the last hour. I felt like the young lady that helped us was inconvenienced by my half dozen order. Also the price for half dozen is absurd as they taste mediocre at best. read more

So glad they brought hot doughnuts back to this location! Lots of new flavors, but warm original glazed can't be beat. There seems to be new staff working at this location, customer service has really improved! read more

This location continues to shut down their lobby, offering drive thru orders only, and the drive thru staff is very unfriendly. It makes it difficult and uncomfortable to place orders, especially if you need to order more than a dozen, or a customized order. read more

Hands down worst shop you can visit. Never expect them to have fresh doughnuts. You might as well go to gas station and buy Krispy Kreme. They never have the newly released doughnuts and they are a production store. Wish this store was better but sadly no one inside cares! read more

I asked for chocolate sprinkle doughnut and they gave me a no sprinkle donut bad service don't recommend I drove 10 minutes for 1 donut with no sprinkles just to get a donut with no sprinkles don't come I really wanted a sprinkle donut. Also they did not have a strawberry donut with sprinkles I wanted that too. KRISPY KREME ARE U GOING TO PAY FOR MY GAS? i want a FREE donut make sure it has SPRINKLES on it TOO. read more

The best thing about Krispy Kreme is the red hot sign right? Well, it seems like every time we order a dozen and the sign is lit, we never get the hot ones. Kind of manipulating if you ask me. But regardless, the doughnuts are fresh (made some time that day) and who knows, maybe you'll be the lucky one to get them hot! read more

Krispy Kreme - Donuts Near Me - High Point, North Carolina

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Took me 15mins to get 2 doughnuts and once I got to the window they didn't have my order saved nor did they have any doughnuts ready.

What donut shop runs out of flavors of donuts at 7 pm on the night of a new product launch? This one. Donuts do not taste fresh anymore since they stopped making them at this store. Will not return. read more

This is my second bad experience at this restaurant. No availability AT ALL. Got my order COMPLETELY WRONG. No doughnut was correct. Horrible customer service. If I could give this place lower than one star, I would. Never going back. read more

After the buy out, the donuts are no longer made 100 percent in house therefore these newfound donuts taste nothing like the original. Unless they return to their ways, KK will never be the same. read more

I know in this day and age folks tend to support local businesses even if they aren't as good and tasty as national chains. This is one place I feel has an inferior PLAIN glazed donut. Yes, PLAIN ol' donut. They have many different flavors, fillings and toppings, some seasonal and some on the menu all year but it's the "Original Glazed" that is PERFECION to me. When the Hot & Now sign is illuminated I can get into some serious trouble here. The hot donuts will literally melt away in your mouth.....I can eat 6 in one sitting which is why I ONLY come here about twice a year. Enjoy! read more

Slow, rude and poor service. I went there this morning and ordered 2 donuts from the drive thru. Although my voice was already raised the sales person told me she couldn't hear me and told me to raise my voice. I am a little soft spoken, but she didn't apologise on behalf of the poor voice receptor or say please. She also didn't tell me how much my order was. Not a huge deal, but a little irritating. Then it takes around 5 minutes for two donuts and a coffee. We were the only ones there. But, I ordered a latte, not a coffee. She doesn't apologise. I wait another 3 minutes. The only saving grace is she wished me a good day. Tl;dr Drive thru lady is rude, takes 8 minutes to get a small order when not busy and gets order wrong. read more

I ordered a customized dozen donuts for delivery through the Krispy Kreme website and they were delivered via Door Dash. The Dasher came quickly, however I immediately noticed the box of donuts was not placed in a bag for extra security during Covid but it did have a sticker taping it shut. That is not the issue, just an extra concern. When I opened the box, I had a completely wrong order! It was a custom dozen donuts, but none of what I ordered. I contacted Door Dash support which referred me to the store since it was done on Krispy Kreme's website (made sense since I paid Krispy Kreme). When I contact the location, I explained my situation and the girl right away asked me "did I have proof like a receipt or something?". I told her I had an order number and I had just received the delivery. She then said I could bring that to the store and pick up a replacement. I told her I ordered delivery and I couldn't do that. She then said that was all she could do. I then asked could she just refund the order and I would order again (hoping the 2nd try would be correct). She said no. She said there was nothing else she could do and I would have to call Door Dash for any refund. I tried explaining it was done on Krispy Kreme's website and Door Dash only delivered in partnership with them, and that Krispy Kreme took the order and payment. She argued with me and insisted Door Dash had the money and they would have to refund it. I asked for a manager and she said she was the supervisor. I hung up with her and contacted Door Dash again which of course told me they did not place the order or take the money and couldn't even locate the order. They said it had to be settled with the merchant and the merchant could call them if they had any questions. I KNOW it was Krispy Kreme's fault, yet they would not fix the issue. This supervisor Hailey blamed corporate and everything else for their "new" policies that did not allow refunds! I am just out of luck at this point! I understand errors, but I don't understand poor service and not fixing your mistakes! read more

We went through the drive through and I ordered a small lemonade, but I was made to pay for a medium. I told them I ordered a dozen donuts and they were very rude. He donuts were good but they were cold. read more

Love this place allways good customer service. when they making the doughnut fresh it's not getting better then this

Tasty donuts and a fun atmosphere but by far the worst customer service I have ever experienced. Nobody really knew what they were doing and workers seemed annoyed with me when ordering and paying. Why be annoyed with someone giving you their business? read more

My friend had a strange craving for doughnuts so we ended up at this Krispy Kreme. The service was pretty unfriendly and cold. Didn't have any complaints about the original glazed, as per usual. They use the perfect amount of glaze and the the cake was not stale. The pumpkin spice cake was a little dry and was more spice than pumpkin read more

The only place I'll go for doughnuts. It is a must when the hot light is on. You can walk inside and watch your original glazed doughnuts being made. They also host nice promotions and really encourage fund raising for different organizations. read more

Always enjoy getting frozen lemonade chillers in the spring/summer! Gets busy in the mornings but they do a good job keeping up with the rush! read more