I placed an order through UberEats and did not receive strawberry chill drink. When I called them I was told they were unable to make it for some reason. I was told they usually just refund it but because I ordered through Uber Eats I would have to contact them. Now when this has happens with other restaurants they would call me and tell me and initiate the refund without having to go through UberEats. This store really needs to work on proactive customer satisfaction. read more

I'm doing 4 instead of 5 stars because of a minor issue I have had more than once when it comes to online ordering for pickup. This is the second or third time I have put in an order to be picked up where I ordered drinks and they weren't made or even known about when i got to the window to get my order. This time at least the donuts were ready. I got my custom dozen and the guy working the window stepped back like he was done, I said oh I had a hot chocolate and an iced coffee. He apologized and asked the sizes, I say a medium hot chocolate and a large iced coffee, he confirms the flavor of the coffee and walks away. He comes back finally and gives me a small iced coffee, then a minute later a large hot chocolate. I had already been there too long and a line was forming so I didn't say anything and went on my way. The donuts were good and the drinks we got were good, but the disconnect between ordering drinks online for pick up and the store needs to be sorted out. Also I have no online receipt for my order and I have been checking my email for the past several hours. read more

Krispy Kreme - Custome dozen donuts, 2 chocolate sprinkle, 2 glazed, 2 cream filled, 2 strawberry sprinkle, 2 blueberry and 2 custard filled. - Donuts Near Me - Columbus, Ohio

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I have never been a Krispy Kreme fan; however, I saw an ad for their Holiday Dozen, and I thought my family would enjoy some cute donuts for our Christmas Eve gathering. I placed my order, and with much anticipation, arrived Christmas Eve morning to collect the Holiday Dozen for which I had ordered and prepaid. Silly me, I thought when you place an order, schedule a time for pickup and arrive to pick up your order, it would be ready. Upon my arrival, the staff member gathered a box, wondered cluelessly through racks and racks of pre-made donuts and eventually emerged with my box. When I got home, I was shocked by what I received and could not believe I paid 12.99 for the box I received. Needless to say, I won't be ordering @krispykreme donuts again. There was a reason I wasn't a fan before, and this experience just confirmed it for me. read more

Krispy Kreme - What I thought I was ordering - Donuts Near Me - Columbus, Ohio

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I did receive donuts however, I received 4 donuts. They literally gave me an assortment of 10% what they had! I understand that why you order an assortment of random donut you will get some that you don't like. What I didn't expect is to get 4 donuts that you don't like. ‍ read more

Krispy Kreme - Assorted Dozen- they only gave me 4 kinds ‍ So an assortment of 10% of their products and 25% of what I actually ordered. - Donuts Near Me - Columbus, Ohio

The person at the drive thru was rude on the headset.. We asked for extra cream and he told us no they don't do that. Then the woman at the window confirmed they don't do that but it was ok because they fill them really well with cream now. 3 bites in my girlfriend had no cream and there was a finger hole in one of our crusty donuts.. Not a fresh donut or a fresh customer service experience. read more

Rude drive through worker. Quick to cut you off on your order but when we got to the window her whole attitude changed. Can't find good help these days.. read more

Bless the Krispy Kreme on Polaris Pkwy for being open at 9:43pm when I had a sudden, overwhelming craving for a chocolate glazed original doughnut. They still had plenty available. Fresh, though not "hot doughnut" fresh, even though they were prepping to close at 10pm. The lighted drive-thru menu had been turned off, but a young gentleman leaned out from the pickup window and waved me over as my car rounded the building so I could place my order directly. He, along with the cashier who ran my card, were both impressively polite and professional despite their late hour. My only disappointment was with the website, where I attempted on August 28 to place a preorder for their one-day-only, special Artimis "moon" doughnuts made only on the scheduled launch date of August 29. Despite the promo banner on the front page, no Artemis doughnuts could be found which led me to believe this was not a participating site, nor were the others in Columbus. Or so it seemed, but the Artemis doughnuts were listed to order, individually or in an assortment of a dozen, after all when I checked on the 29th. read more

Terrible experience this morning. It says they open at 6am. I pulled over at 6:05am to drive through and nobody answered. Then I pulled to the window and nobody came to assist. I went to the front door and they were locked but I saw many employees inside. Drove to drive through again with the same result. At 6:10am I was at the Window and they continue to ignore me. I called the number, they didn't pick up but a lady came to the window and she wasn't happy. I asked her if they were open, she said: we just open! I said: yes, 10 minutes ago. She messed up my order, didn't give me receipt. If you have hours starting 6am it means you are open at 6am not 6:10am. I am so disappointed. Great start to my morning with Kryspy Kream! read more

Love love love donuts! I joined Krispy Kreme's subscription and because of that I got a free donut for my birthday! The Valentine's donuts were in, so it was hard to not get a couple of those! The smiley face heart donut was smiley back at me, saying eat me, eat me! So, I had to get it! The smiley face had a strawberry icing with cream filling. Pretty tasty! Only thing I didn't like was the eye balls, but I kind of figured that's how it would be. I also got a raspberry filled donut because raspberry filled are absolutely one of my favorite donuts! It did not disappoint whatsoever! The last donut I got was the Oreo Valentine Heart! It was filled with Oreo cream and it was delightful! Favorite donut of the 3 - absolutely the raspberry filled, but it was definitely fun, as always, having some holiday donuts! read more

Krispy Kreme - Valentine's Day donuts! A smiley face donut - strawberry icing w/ vanilla cream. A raspberry filled donut & Oreo donut with Oreo cream - Donuts Near Me - Columbus, Ohio

Strike 3. If you want fresh donuts only go when the red light is on in the window then go inside and get them as they roll off the conveyor belt. The drive up is always a crap shoot. I think they've been told to push the older product and since it's a drive thru People usually don't sit there and look at what they handed them in the closed box. My last 4 orders have been stale and/in 2 cases, incorrect. Friends say the same thing. Like a lot off businesses, kK probably thinks their reputation is enough to satisfy customers, not true. Stop sending millions of donuts a day down the conveyor belt only to be put in cases waiting for an evening crowd, focus on quality, not quantity. Until then, buh bye. read more

Nothing makes me more hyper than seeing the Krispy Kreme hot and fresh sign lit! (it's lit ha) I seriously feel like a 5 year old in a candy store, but I'm actually a 24 year old in a donut shop. Drove by the other night and HAD to stop in, since I'm not often in this part of town/near a Krispy Kreme. I didn't grow up near any Krispy Kremes and had only had the donuts out of a box (lame). The day I had a hot and fresh glazed donut CHANGED MY LIFE!!! The fresh donuts are soft, warm, and practically melt in your mouth. AND if you stop in when they're making them you can get a free donut!!! And watch the magic happen. My favorite step I think is when they flip the donut to be fried on the other side. Or the frosting cascade waterfall. Can't decide.. too good. The employees were nice. But I don't understand how they're not beaming in happiness from these magical little donuts but I guess they do this everyday. Count your blessings, you lucky ducks. We also got some (ok fine a dozen) donuts to go so I can keep my happiness train going as long as possible. The donuts actually keep pretty well too. And although I don't think they are as good as 1 second off the line, a few days later the donuts are still really tasty!!! I think there's a krispy kreme app that will tell you when they're making donuts fresh. I can't have it because it would derail my normal life routines probably everyday. read more

Krispy Kreme - Happiness!!! Deliciousness! And a free fresh donut when the light is on - Donuts Near Me - Columbus, Ohio

Went here for some donuts and coffee. One, could only go through the drive through, I'm not lazy so I like to go inside. Two, they gave me the wrong coffee so I had to go back through the drive through, they did make it right. My main issue is only drive through being open. Workers were nice. read more

Absolutely terrible. It is impossible to get a correct order delivered from their website and now they are sending stale donuts. Horrible. It used to be such a great location. read more

Went and they only were serving soft drinks and had either variety dozens or plain dozens. No other choices.

The hot sign was on and the doughnuts were great. Never had a problem with the doughnuts at this location. On our last visit the customer service was a bit lacking. The employee that got our doughnuts and rang us out did not want to be at work and you could tell. This isn't typical of the service we usually have come accustom to at this location. read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

Fresh donuts great staff nice location never a wait! I love it here and will choose this location when I have a taste for fresh donuts

I don't know what happened to this location but they consistently put out old, stale tasting donuts. The only exception of course being the hot light special of the traditional glazed. But if you want anything else, they're hard, cold and a crap shoot as to whether or not they taste like oil. Today put the nail in the proverbial coffin for us on this location. When I go to get a Ghostbuster Stay Puft Man marshmallow donut, I expect two things. 1) It will look like the Stay Puft man that you have on your website and 2) it should be relatively fresh tasting. I got neither. We took one bite and threw it back in the bag and threw them away. It tasted like stale oil. Hard, gross and did NOT resemble anything other than a colorless pumpkin. Look, if I'm paying extra for the friggin' hat, you'd better tilt the dang pumpkin to the side, put on his little blue hat with red sash thingy on the top and hand it over. I have attached a pic comparing what they're advertising on their website vs. what we got when we went there. (Oh and Stay Puft was our only option because they were completely out of the other design. I can only imagine what those looked like.) I have seen TONS of pics on KK's FB page with dozens of these donuts made correctly which just proves this location is getting lazy. Sad. Used to be my favorite. read more

Krispy Kreme - Wow...just...wow. I could *almost* overlook the lazy icing job if it didn't taste like stale, old, oil soaked dough. - Donuts Near Me - Columbus, Ohio

I feel like such a fatty writing a review for a doughnut place. I'm probably expanding just thinking about it. Anyway, I'd never really cared for Krispy Kreme in the past. Probably because the only other time i'd tasted a doughnut from here....it wasn't too fresh. I met a group of friends here a few weeks ago and boy, was I surprised. I'll put it this way, if I'd known how good the doughnuts really were when I first had them (which was a few years ago)...I'd be big as a boat. I was coaxed into getting a hot fresh one that had just been made and it was glorious! So....then I bought a dozen and took home. The customer service was good. It's a doughnut place...not a whole lot can really go wrong. I'll certainly be back! YUM!! read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

It's really too bad that this place seems to have taken such a bad turn for the worse. We went in today, and even the original donuts didn't look good at all. For some reason they were just all puffy and just didn't look good even the glaze was kind of chipping off. They were running a 2 day sale Thursday and Friday Were you got 2 dozen Donuts For $13 The coupon was very unclear About the second one being the Original Krispy Kreme donut Which as I stated before did not look good at all And I'm sorry to say but God help you if you have to go to the bathroom Their bathrooms men and women are absolutely disgusting The workers anymore have such a terrible attitude They could care less whether you were there or not read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

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Very good donuts, however staff seemed inconvenienced to be there.. trash cans were overflowing, no soap in the mens restroom.. we were the only customers, so there was ample time to tidy up.. read more

Krispy Kreme - Overflowing trash can - Donuts Near Me - Columbus, Ohio

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I personally am vegan, and I don't eat from this place. However, I love to get my (non-vegan)boyfriend donuts from here all the time! I love that Krispy Kreme has some free donut days, and new donut flavors that come out! I love getting him new ones to try, and he has loved all of them! He especially loves the cake batter one! read more

I love the donuts but the workers here are SLOOOOOW!!! I think a crew of 3 legged turtles would move faster

Food and ambiance was okay. The Service was terrible as I can see in the other comments. I was denied a fresh creme filled donuts, by a kid that felt he had the right to deny me service. He reason was that the donuts I requested was only for customers in the drive-thru. I was friendly and ask for the store number but I got the store manger instead. I explained my experience and he agree that it was not their policy and he couldn't believe I was told this reason. However, the manager gave me the donuts that I paid for (I didn't want any free ones), but he told the kid not to worry about how he treated his customer. I mentioned to him I was going to write about my experience and I wanted to know the kids name, but the manger told me to give him a break because he was in high school. In others words the Mission that Krispy Kreme stated their goal for Assistant Managers is to serve as a role model to team members. They set the tone to create an environment for exceptional customer service! Well he did that by letting this kid know his conduct was okay. So sad how customer service has gone down hill. read more

For the third time in a row, I've had a bad experience at Krispy Kreme Polaris. The donuts are always scrumptious, but the customer service is nonexistent. Like the previous times, I've come in to an empty lobby, and no line, but can't get anyone to acknowledge me--no hello or we'll be with you in a minute--as about a dozen employees actively work to ignore me. Finally, an employee comes over to help, but you'd think I was giving her a root canal. And the order, which was only four donuts, was incorrect. Should've checked before I left. Definitely going to Dunkin Donuts or Tim Horton's next time. read more

Excellent original glazed! They were cooked perfectly and the staff is friendly. Place is clean and their hot sign seems to be on for a good long time in the evening. read more

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Way to have 5 cars camped out in the drive thru and nobody on the mic to take orders at 10am today and the lobbies closed so I couldn't even come in to grab my order. That's time in my life I'll never get back. (1 star cause I had to) read more

Where do I even begin with my disappointment. I went to get my free dozen specialty doughnuts as I saw an advertisement for it. When I arrived, the line was out in the street! I thought to myself "these must be some pretty dang good donuts." So I waited in line, listening to my smooth jazz to calm me down. BUT THEN, tragedy struck. As I was about to turn in to the drive thru line, a big old beat up mini van decides to cut in front of me. Clearly they did not pay attention in kindergarten when we were taught NOT TO CUT PEOPLE IN LINE!!! As Snopp Dogg once said, "Outta pocket for that sh*t, wayyyy outta pocket. What do you gain from that?" I was enraged, but my smooth jazz helped me remain calm as I continued to wait in the very long line. As I am getting closer, I notice someone starts walking towards the mini van, a dozen doughnuts in hand. They simply get in the car and DRIVE AWAY. So they cut me and 20+ cars for NO REASON!!!!!!!!!! At this point the only thing keeping me sane was the though of digging in to a dozen sprinkled, frosted, filled doughnuts. If only I knew what was ahead. I finally reach the place to order, after witnessing many other altercations and cutting in the line behind me. So I tell them I am here for my free donuts (keep in mind the advertisement showed frosted, sprinkle, and filled donuts...) they say okay and I pull forward, my mouth watering at the thought of these specialty donuts. I had already been through so much, it was time to be rewarded for all of my hardships. I get to the window and they hand me the box. But the battle isn't over yet. I have to maneuver my way out of the parking lot, which is full of other customers waiting for their free donuts. If only I could have warned them for what was ahead. I pull over and get ready to feast. But when I open the box .... I'm tearing up just thinking about it .... this is really hard for me to talk about..... they. were. GLAZED. NO sprinkles, NO frosting, NOT filled. WHAT. I was promised all of these things in the lovely advertisements, but all I received was a box of LIES. Such disappointment. But then I ate 2 of the doughnuts because they were very tasty. read more

How can you not love krisly kreme? I am usually all for local, family run businesses, shell out extra for organic and avoid chains, but for Krispy Kreme I gladly make an exception! I had a coupon for BOGO dozen and even though I was dissapointed the free dozen would only be original glazed I have to thank Krispy Kreme because the were YUMMY!!!!! I had never tried original glazed before, I always go for chocolate, filled, the more the better, but the original have their own taste to them, fried, fluffy, light and oh so good! I love every flavor and enjoy coming here no matter which location and I love their hot chocolate too! Coffe isn't the best around, but who can resist hot choclate and a fresh donut, I feel like a kid again! read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

I ordered door dash through the Krispy Kreme website. The driver never dropped the doughnuts off, later found out they delivered to a random address. Emailed Krispy Kreme who told me to send in confirmation of the order. Sent everything requested and they never got back to me. Followed up and still have not heard back. read more

Every time I come to this location, they never have the donut I'm looking for and the donuts don't taste very fresh. The last time I visited, the staff was not very friendly/inviting and didn't seem like they knew what they were doing when it came time to check-out. I honestly prefer Tim Horton's & Dunkin Donuts over theirs at this point. read more

Ordered an assortment of donuts to be delivered from this place. We weren't able to select what donuts we wanted which we have been able to do in the past. I'm also confused on the poor frosting design with the white icing donut. At least if you aren't going to let people select the donuts they want, give them a little better quality donuts. I'll just go to Tim Hortons next time‍ read more

Krispy Kreme - a variety of donuts in a box - Donuts Near Me - Columbus, Ohio

*in my best Drake singing voice* You know when that hot light blings, it can only mean one thing. We were recently shopping at Polaris and on the way home noticed the Krispy Keene hot light was on so of course we had to stop. The interior was pretty full so we decided to go to the drive thru to get our hot original glazed donuts. One downside was that the exterior menu is not backlit (or maybe the lights were out) so we couldn't see the menu to order other things since it was already dark outside. The drive thru line went quickly however once we got to the window and paid for the donuts, we got the goods and they were NOT HOT. Honestly they were donuts that had been sitting in the case, they weren't even the slightest bit warm although we had ordered the fresh hot ones. There were still way too many people inside to make it worth going in and switching them out so we drove off slightly disappointed and missing the delicious melt in your mouth goodness of fresh Krispy Kreme's. Lesson learned: if you want the hot donuts, go inside and wait in line. read more

This place is filthy. I love Krispy Kreme donuts, but don't go here. It is perhaps the filthiest restaurant I have been to in the US. Last time we went here there was poop splattered all over the toilet and when we told the clerk they said, "Oh yeah, I heard someone was sick in there last week." Seriously? Last week? read more

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If I could give a zero star I would. As I walked in the employee's were eating the donuts with no gloves on during the middle of a pandemic. Cross contamination does exist people. I was also given allot of attitude from the staff as well as if it were a party at Krispy Kreme and I was ruining it. I bought the donuts and instantly returned them after taking a deeper thought. When I went to return the donuts the and told the manager what I observed he never apologized or anything. When he gave me the money back for the donuts gave me back the wrong change. I spent $9 and I was given back $7. I'm never going back again. read more

Stopped in for a coffee with some friends. Immediately upon walking in, 2 employees urgently ask "Are you getting donuts!? How many donuts!?" Not only did they look high, they also acted high. The male employee continued to make awkward comments to us as he was making the coffees and made awkward eye contact that would make anyone uncomfortable. Was not charged for one of the coffees which is a plus I suppose? Super weird experience. read more

Worse and worse every time I come here. Finally warrants a one star. Staff with attitude, missing donuts never available, and couldn't even put 12 donuts in a dozen... Any other location but here apparently. read more

Bought a couple dozen doughnuts on more than one occasion for groups. Each time, at least a few of the doughnuts were super stale. Like 3 days old stale. Like you could play hockey with them. Disappointing. read more

Chocolate milk is sour... staff wearing gloves while handling cash then back to handling food-- defeats the purpose of gloves. Doesn't seem like the most kept /cleanest place. Won't be back read more

Probably the worst customer service I have experienced in many years. I order online about once per month and pick the donuts on Saturday morning for a group of friends and customers at my business. You no longer can enter the establishment to pick up your order you have to wait in line with the drive thru now so there is that. Today I arrived at 745 on time to pick up got in line behind 2 cars should not be a problem right? When I finally got to the window at 8:03 I was already late to open then was told they didn't have the order filled they were missing a selection I had ordered the night before. I was asked to pull up and wait while they completed the order. I refused and asked for a refund. Again I was told to move forward and someone would be out to process this because there was a line behind me!!!! My order was for 50.98 and I finally just left so I could run my business. Can you believe that the manager actually said to me that my donuts are not that important? No to me they are not but to you and Krispy Kreme they should be! So now I'm telling everyone how poorly this place treats their customers and betting that soon they won't have any customers if they don't figure it out. Good riddance I will go to Dunkin from now on read more

This place really needs to learn what a Boston Cream donut is. The last 2 times we asked for Boston Cream they gave us chocolate covered cream filled. Despite the name, the filling of a Boston Cream donut is actually custard filled. You're a donut place, you should know this. That is all. read more