I've been going to Italy Optical for several years now, usually returning every three years for a…read morenew eye exam and updated lenses and frames. One thing I really appreciate is that the staff has remained the same over the years -- they're always warm, professional, and welcoming. After my positive experience, I recommended this place to my parents, and they were very happy with their glasses as well. There are a few things I really like about Italy Optical. First, if you purchase lenses or frames from them, the eye exam fee is waived, which is a great benefit. Second, the quality of their lenses and frames is excellent -- I've worn mine for a long time and they've held up very well. Third, both the eye exam process and the overall service are thorough and attentive. I also noticed that my vision has been much more stable this year, which is reassuring. Although my eyesight isn't perfect, I decided to try a slightly larger frame this time -- it definitely helps balance my smaller eyes and gives me a better overall look. Overall, a consistently great experience!

Amazing customer service. I got told glasses would take an hour but was done in 15 mins The…read moreoptometrist was very good at what he does! I was told this is their 30 years of being open as a small business! They were very knowledgeable about everything and explained when I asked. I was never confused, instead I felt comforted throughout the whole process. The selection of frames is huge- you couldn't leave without finding something you'd like. There is even a buy 1 get 1 free shelf for budget friendly prices. They use the best lenses available in the optical world, but can also provide many options. I will definitely come back, and I will tell everyone I know to come as well!

So affordable and stylish. Easy experience with validated parking! Great location. Good quality…read morewith rapid turn around. Will definitely continue shipping

Warby Parker, their marketing/advertising is state of the art. It is so disappointing that it is…read moreall a smoke and mirrors. Their products can not be of lower guilty. Their frames flimsy and do not keep their shape. I have been back to thier store in Buckhead 10 times during the last year to have them adjusted. I have made my concerns known to their store staff, only to get a reply " but you can keep coming back and we will adjust them.....really. I have bought reader's from the drugstore for $29. that are way better than the Warby Parker frames. And, did I say that the lens scratch easily. Never again will I buy from them. This is not a customer centric company.

Dina, the store Manager is very professional. She was attentive to my needs. She assisted me in a…read moreway where I would return for expertise & professionalism. If you need glasses, please ask for Dina, she's the bomb.com (superb).

Do not shop at sunglass hut in Lenox square mall next to Bloomingdales. the manager medina is very…read morerude and unprofessional, my daughter purchased 2 pair of shades as a gift for someone, they did'nt like them so she tried to return them for a refund and madena told her she could not give her a refund because she don't have the money. she had my daughter driving to 4 different sunglass hut stores only to get told the same exact thing. I don't understand this at all the policy grants returns and refunds but the managers make it hard for the customers, they are literally robbing the customers and that's not right! we are waiting for a response from corporate since the situation was never rectified.

Warby Parker Howell Mill Road, Atlanta location: Called ahead spoke with Rod in customer service --…read morepromised help with my broken frames. Optometrist at location: "you were mis-informed." Staff very rude. A bunch of circus monkeys could do a better job than these clowns. Warby Parker isn't that great of a brand any longer, and this location's staff is the worst ever--making the whole customer experience horrible. Left with nothing except a headache and extremely frustrated after driving dow n there. Avoid this brand, but especially this location on Howell Mill Road in Atlanta.

The woman who attempted to assist me around 430 on 2/25 was condescending and patronizing. I left…read morefeeling bad about myself and confused. I went to the other location near me at PCM, and wow, what a difference! There I was treated with the respect and patience all customers deserve. Shame on you, Warby, Westside Provisions, for hiring and leaving this lady alone on the floor.

Wonderful experience! Brand new , state of the art equipment and a courteous, attentive staff. The…read moreDoctor spent a lot of time talking over my Options with me. Highly recommend. They will have my business from now on!

I used to like this place and wanted to continue liking this place, but they completely botched my…read moreprescription less than a year ago (June 2019). Since then because my prescription was too weak my eyesight has steadily gotten worse. Due to their error I have to be blind until June when my insurance will ALLOW me to see another optometrist. I can barely drive right now. The vision test was on a small TV screen less than 20ft away. It just tries to mimic the distance by being small. I could see that perfectly but I can't read the massive overhead signs on the interstate, street signs on residential roads, or the signs of businesses (ya know, the HUGE ones on the front of stores). I moved out of state, so you can't help me and quite frankly, I don't want you to. I'm just VERY upset because I have to wait until June because of their incompetence. I'm giving 2 stars purely for the dog(s) that hang out there and the doctor IS nice. Maybe go here if you have a low index prescription, but high indexes might wanna stay clear.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

I would like to give Demetria and the staff here a shout out! I had a pleasant experience and…read moreeveryone was so nice and professional.

I was able to setup my appointment on line initially. So when I got there I was able to get my eye…read moreexam. I was overdue for a new pair of eyeglasses and they took care of business.So I visited on 4-18-2026 to pick up my glasses that I got a eye exam for. The appointment for the eye exam is on the left side and you will see a sign on the wall and a bench to sit on. Very great customer service here. They have the latest technology for a great experience. Pull up and check them out definitely worth the visit.

Didn't reliaze there was a Warby Parker in PCM until today while I was walking to my car ot leave…read more I have a par of anciant sunglasses (RX) purchased from Warby Parker that I use daily for driving. In December one of the lenses just popped out so I have been using my newer glasses for driving (that I never use because the prescription is way too strong). They were able to get them fixed within 10 min and didn't hassle me to get a new pair (despite the major scratches and chips in the lenses). They tried but when I told them about the horrendous experience I had with the aforementioned too strong glasses which has left a bad taste in my mouth as far as eye doctors are concerned (though not at a WP doctor) they dropped it and didn't try to sell me on their services and just sort of commiserated with me which was kind and appreciated. I was in and out in 10 min and they fixed my glasses for free. Tye also leveled my bad glasses which had twisted also for free and int he same time frame. Took a star because I have had difficulties with customer service in the past but that's not a reflection of this location specifically. More the customer service practices as a whole who you will have to deal with to make an appointment if necessary.

Impeccable service and a wide range of frames to choose from. They shape your lenses in house and…read moreare very precise. The only place that has gotten it right the first time and I've worn glasses since I was a teenager. Highly recommend.

Let me tell you. This is the best eye glass store I've ever been to. The staff is so helpful and…read morekind and has the best prices. I would never go to another eye glass store. Would 10/10 recommend. UPDATE AGAIN! 1/15/22 Look at these beautiful sunglasses I got from eyejoa. I went in alittle later and they were still kind enough to give me the best service with care.

Shoe store located in L5P. Great experience with Blake…read more Greeted us immediately as we entered. Allowed adequate timing to browse. Found some cool Docs. Had sizing options. I walked around in the shoes, sized myself up in the mirror. Eventually decided to get the shoes. I didn't price match, but seemed on par with Docs. He held them while we finished our walk, went later on to pickup without issue. Would definitely visit this shoe store again for future purchase.

Me and my friend walked came into the store for the first time and were immediately asked questions…read moreabout why we were there. One of the workers stalked us while we looking at shoes and continued to watch us as we browsed. Every time we moved he moved. No other customers were attended to while we were in the store. We quickly left and will not be returning. This is a racist store with racist employees. The shoes in this store are ugly and fake, do not waste your time.

My teenage daughter and I had our eye appointments here over the weekend. The eye doctor and her…read moreteam were great. Very friendly and timely with our appointment time. I enjoyed the sales woman that helped us pick out glasses. She was friendly and very knowledgeable. She was not pushy at all. Huge regular glasses and sunglasses selection. Their glasses prices and replacement lenses prices are high compared to other chains.

Short version: just spend your money somewhere else…read more I bought a pair of new glasses 6 weeks ahead of some upcoming travel. I got them back and two weeks later and within a week noticed the lenses were cracking at the frame. I went back to the store where I learned they'd have to be sent away again and was told they'd take another two weeks. The employee I spoke to seemed indifferent to the inconvenience and took no ownership for the poor craftsmanship. I just called to see if maybe the glasses had come back early and was met with more rudeness and unhelpfulness. I was told not to hold out hope that they'd be back in time for my trip and there's nothing he could do to help ease the burden of the company's mistake. There are plenty of other businesses in the area where you can buy expensive frames and get substantially better and friendlier customer service. I regret not patronizing one of those businesses instead.