As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Fantastic experience as someone who had to get glasses for the first time. I was able to get an…read moreappointment about a week out from my initial call. Every single staff member was pleasant and friendly and had all of my insurance information already loaded when I arrived, which made payment easy. I didn't have to wait after check-in and Dr. Mario was great at providing service and answering questions. I think the eyeglass selection could be improved as I would have liked high-end options. But aside from that, I'm very happy with my first pair and the overall cost. Can't recommend this place enough!

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

I usually get my eye exam here and get my glasses at LensCrafters. This time, I took advantage of…read moremy VSP signature insurance. With it, close to 42% discount for my frames, around 52% off for transitions lens and anti-reflective coating. The glasses arrived in less than two weeks after ordering them. I went in a couple of times to get my frames adjusted (it's complimentary). The first time, the frames were too tight. And today, sliding down my nose too often. It was a short wait to get them fixed. No more adjustments needed after today. As usual, very helpful staff. I'll be back in two years!

While the staff is kind, it seems like the manager is doing all the real work around here. He did…read moremost of the work when I walked in to order contacts, except the final transaction and a double check, and that where it went south. Firstly, when I placed my order in person I gave the lady at the desk my address and directly said I'd like them delivered to my home. I was told to contact them after the 26th if they're not delivered by then, and spent three days on voice answering machines with no one calling me back. When I finally got through to someone today (30th) - it was the manager, surprise! - he tells me that his associates had given them away to another costumer, that they'd been delivered to their office already!! Why was I never notified that they'd arrived??? Then, when he kindly apologizes and confirms my address they have in their system to get a reshipment out, it's the wrong address!! Somehow they had my location all the way in Stone Mountain. What a mess. Ive since updated it with them again, but let's hope I get my contacts!

I have had prescription lenses for a very long time but Dr.Barnes and his staff are the best. My…read moreprescription has changed over the last few decades. Every time the new prescription and new lenses have improved my vision. I would be remiss if I didn't sing the praises of Kay, Christina, Howard and BJ (?) They are true professionals. Let them help choose your new frames. They know their stuff. I tend to prefer the newer styles in frames--i wear them all day and consider them accessories and conversation starters. The latest frames are to be found here as well as traditional styles. Service is on point. All in all, a great place to go for your eye care.

I've gone out of my way three times to go here. The staff is friendly and, even in my case,…read morepatient. Very competent. I trust them.

I've been going to Belvedere since 2018 or sooner. I've always appreciated the service I received…read morefrom Dr. Peggy Sinkoe. It was always thorough and my contact lense prescriptions were normally accurate, so the quality was acceptable. The customer service was also normally feasible considering. They recently relocated the office to North Decatur Rd. in Decatur, GA. I live in Newnan, GA now, so it's a bit of a farther drive for me. I drove there and arrived after noon today to see if I could get a new eye exam as a walk-in. (They accept walk-ins between 11AM-2PM.) I didn't recognize the staff assuming they were all new, but I did see Dr. Peggy, her brother Dr. David and her daughter Dr. Ginsburg walk through the lobby. I was finally asked to come to the desk for service after waiting for about 20 minutes. I didn't have an appointment, so I didn't expect to be quickly seen. I was advised I would need to pay $135 for the exam for contacts, plus the price of the contacts and was advised it would also include a prescription for glasses. I was told this was the price without insurance. I didn't appreciate that I was told they didn't even retain any of my previous records prior to one year ago. Since they are in a new location, I wasn't in their system and was told I would be treated as a brand new patient with no file. What? After all these years, I needed to now be treated like you don't know me? I didn't like that. I had already used my yearly insurance allowance on an eye exam from Stanton Optical that resulted in a very inaccurate prescription for contacts. I previously went to Stanton Optical because Belvedere was closed. Today, after getting that price and being told I would need to be entered into the system as a new customer, I decided I would check other vendor locations. I ended up going to America's Best and was charged $119 for the same services. I was very disappointed that I had driven all the way from Newnan to go and get a prescription from Belvedere and ultimately ended going somewhere else. I could've gone to an America's Best in Newnan and saved myself some time and gas! Belvedere Eye Center needs to change their name because they're not the same! (Not to mention they're no longer located in Belvedere!) I won't be going back there again. After all this time, I guess they've finally lost me as a customer.

Horrible experience from start to finish. The office is unprofessional, money-hungry, and…read morecompletely inconsistent. I brought my 4-year-old for a school eye exam--exam was fine, but everything fell apart when selecting glasses. The eye doctor personally showed us Peach State-covered frames, I paid, and was told they'd be ready in 3-5 days. No one called. Two weeks later, I had to chase them down. The glasses broke within a month (they were supposedly "indestructible"). Over the phone, I was told a free replacement was covered. At the office, suddenly I "picked the wrong ones" and had to pay $59. They pulled out a different set and claimed those were the Peach State options--even though the doctor knew what insurance I had when helping me choose. I later asked for the PD to order glasses online--was told the doctor couldn't legally give it over the phone or she'd lose her license. That's a blatant lie (I fact-checked). I never got the email they promised and had to pay another provider to get the info. Bottom line: I'll never return. This office is deceitful, unaccountable, and disgraceful. To the doctor continuing her mother's practice--shame on you for how you're running it now.

I have been wearing hard contact lenses for 55 years. Suffer from high Myopia and am self insured…read more To that end during a recent visit to Eyeclectic Vision Source, I was denied my contact lens perscription according to their "policy"-pending a fitment at additional cost. This is a clear violation of Fedral Law-The Fairness to Contact Lens Consumers Act (FCLCA) and the Federal Trade Commission's (FTC) Contact Lens Rule are the federal regulations that mandate this. I will be filing formal complaints with ALL governing authorities against the Business and specific personel to include my examing Dr. Dr. Ashka Patel who co conspired together with their contact lens"specialist". Lastly, there were no documented resluts of the exam test results uploaded to my patient portal despite my request via email to Dr. Ashka Patel. Alltogerther they took my money, waisted my time and delivered nothing.

Lenses made in less than 20 minutes - wow!!!…read more Not only were my glasses made quickly, I was advised on the difference between the prescription in my current eyeglasses vs the prescription that I brought in. Something that my previous eye doctor's office did not do. The customer service is top notch and same day (20 minutes in my case) glasses is amazing! Highly recommended.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

Still as excellent as ever! So happy we were recommended to them years ago. They are friendly and…read morethorough and I recommend them highly.

Words cannot describe how grateful I am to this practice. They have helped me for many years and…read morealso my down syndrome client. The staff has help me choose several glasses. When I brought my downs client in it took a while but we got threw appointment and choosing glasses.

I rarely write reviews, but must share that if you are looking for an eyecare provider who prizes…read moreprofits over patient care, then look no further, this is your place. While they employ a couple of good opticians, the place will upsell you at every turn and follows a customer service playbook designed to stonewall and dismiss your concerns while they gouge you. $1500 later I still do not have usable glasses based on their care. Fortunately in Atlanta there are many better choices. Stay away- applies to both locations.