Excellent customer service with a smile ,respectful and caring personnel. I definitely recommend…read morethis hardware store.....

Scheduled appointment for measurer to come Nov. 7 at 1-5 when homeowner was present. Lowe's through…read morePremier Service Group decided to send man earlier without any communication. A manager, George, tells me that the person contacted me...not true. No phone call or text was sent to ask about coming earlier. I offered to show George the history on my phone, but he said that wouldn't be necessary. Why schedule for a certain 4 hours and then come at a different time? In-store customer service at the Twin Falls Lowe's has been another nightmare. I do appreciate the cleanliness of the store but no plans to return.

I purchased a Craftsman Weed Trimmer/Blower combo on August 18th,…read more I charged the battery for 24 hours and the trimmer worked great, i then put the battery back on the charger and attempted to use trimmer today and the battery was dead. I took the battery, charger, my receipt and credit card used to purchase, back to Lowe 's. only to be asked I have purchased the "protection plan", which I had not. I told the clerk " I bought this last week, surely I should Not need a "perfection plan" for something I used once within a week"; oh but I do! Then I was told I needed to contact Craftsman for RA number, so I could return the product. I told the I bought it here and it just needs a new battery, you should read the rewiews on line 80% of the problems it the battery. Nothing can be done at the store I was told! This is why retail is going away, next time I will order on line, if i can't return things at the store I bought it at, without waiting forever on line with Craftsman! No more Lowe's for me!!!

The knowledge of the staff regarding policies and procedures on out of stock items has a lot to be…read moredesired. I wanted a tool box with a wood top and the item was on sale. I went into town to the store. The only one in stock was the display. Of course I was disappointed, I asked what my options were. There is 1 coming in tomorrow on the truck. I said I'd gladly pay for it and come in tomorrow. No, you can't do that, I was told. If you pay for it now, you don't get tomorrows item, you might get the next one after that, I was told. Then, I was informed I could go to Pocatello and pick 1 up. I said I'm not driving to Pocatello, so I was told I could drive to Idaho falls then. You can imagine what my thoughts were. I said, I'd be in Boise in 2 days. Nampa had 1 but not Boise. I said great, I'll pay for it now and pick it up. NO, we can't do that. Just call in TBE morning and confirm the 1 coming arrived at this store you can get it. Fine.... I called the next morning, yes it arrived, I said great, I'll come get it. NO, it is someone else's. Michael is the staff member I spoke with, I started to speak and of course he hung up on me.... So, I called Nampa, asked them if the item was in stock, she said yes we have 1. I said great, I'll take it. I'll pay now over the phone and pick it up in the morning. She said NO, we don't offer that service , but we can hold it for the rest of the day. I said I don't want you to hold it, I want to pay for it, I was hung up on yet again ! You may wonder why I didn't just order 1. I tried that, the twin store informed me. Yes, I could order it, it would be 3 - 6 weeks, then it changed to 6 -8 weeks but , I was told I'd have to pay shipping. I said, ," I have to pay shipping to this store?" Yes, I was told Forget it Harbor Freight ! I went to home depot, bought a heavier built box with a wood top, 25% larger, heavier load rating,with a power strip including USB power ports for 100$ more.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

I was having severe problems with a job I was on. I have made 10 or more phone calls trying to find…read morea piece of equipment that I had fail me. Laynes pumps helped me with it not only in meeting the deadline but also in completion of the overall project. They have my recommendation!! Great people here!!