Scheduled appointment for measurer to come Nov. 7 at 1-5 when homeowner was present. Lowe's through Premier Service Group decided to send man earlier without any communication. A manager, George, tells me that the person contacted me...not true. No phone call or text was sent to ask about coming earlier. I offered to show George the history on my phone, but he said that wouldn't be necessary. Why schedule for a certain 4 hours and then come at a different time? In-store customer service at the Twin Falls Lowe's has been another nightmare. I do appreciate the cleanliness of the store but no plans to return. read more

I purchased a Craftsman Weed Trimmer/Blower combo on August 18th, I charged the battery for 24 hours and the trimmer worked great, i then put the battery back on the charger and attempted to use trimmer today and the battery was dead. I took the battery, charger, my receipt and credit card used to purchase, back to Lowe 's. only to be asked I have purchased the "protection plan", which I had not. I told the clerk " I bought this last week, surely I should Not need a "perfection plan" for something I used once within a week"; oh but I do! Then I was told I needed to contact Craftsman for RA number, so I could return the product. I told the I bought it here and it just needs a new battery, you should read the rewiews on line 80% of the problems it the battery. Nothing can be done at the store I was told! This is why retail is going away, next time I will order on line, if i can't return things at the store I bought it at, without waiting forever on line with Craftsman! No more Lowe's for me!!! read more

Some of the most dishonest people work there including the manager, there were pants that were 50% off clearly marked with a sign. We went in because we got the wrong size the next day, they would not honor the 50% off sell. I will be be going to Home Depot next at least they got their prices in order!! read more

Phone system has to be one of the worst if not the worst of any company any where. DEI mentality experience. In the wasted time it took to make three calls trying to purchase a lawn mower cart I could have driven to the store purchased the cart and assembled it. read more

I am appalled by the LACK of customer service in appliance delivery. They originally set a date for 2 weeks after we had bought a new oven, a little annoying considering we just spent over $600 there, but we dont have a truck, so we will be patient. They messaged us at 9 PM the night before to let us know itll be delayed by another week. Now we're really annoyed but luckily we were able to schedule a later drop off time so we can get our shit done for the day and be home for it. Any way, the day of the delivery comes (it was supposed to be delivered between 4 and 8 PM) and you call us at 630 AM to let us know you're on your way? What a joke. Side note - the delivery drivers Gus and Chuy were absolute sweethearts. They went above and beyond to make sure I was set up for my new oven. The best team of dudes I've seen in a long time. Huge thanks to them. (: read more

I wanted to give them another chance. I tried to purchase another GE Dishwasher today. The rep was extremely rude. When I asked her what dishwashers she had in stock, she snapped at me and said I have over 500. You must pick one, and then I'll see if I have it. So I told her the one that I wanted. As I was purchasing the dishwasher, she told me I had to buy extra hoses. I told her it was the same dishwasher, and I did not need hoses; she said, "you will void your warranty". I decided then to go to Home Depot. I purchased the same dishwasher, and I asked about the purchase of the hoses, they were not required which I did not need. read more

Don't buy gas powered merchandise from Lowe's as they will not take back defective items. We ordered a Toro push weed trimmer and the pully that powers the spinning head fell off as it was missing 2 set screws and the center bolt that would hold it in place. Took it back and was informed that they could not give me a refund because they don't accept items that use gas or have been removed from the original box and used. My question was and still is how do you know if it works if you don't take it out of the box and use it??!! Young male clerk said to me the " return policy is posted on the wall". I ask if he reads a return police before purchase. I also ask if they advise of the return policy at time of sale, which he could not answer. He was also rude, very ignorant not willing to try to remedy the issue at hand. Although we are not a million dollar account with Lowe's you can dam well bet we not even be a one dollar account again. By the way, the amount in question for the trimmer was $457.91. I believe this is enough be upset over!! Geri Bermingham read more

We have always gone to Lowe's for everything. But 24 days ago I bought a dryer. Was told it would be here in 3 days! This is a bunch of bull crap! Getting ready to do a bunch of remodeling including kitchen, bathrooms and flooring in whole house. Home Depot maybe? read more

Worst Lowe's store I have ever shopped in. No help, Returns and customer service desk is a shit show every time I have had to return or pick up an order. The only person who has helped us is Eric!!! Awesome job Eric!! Oh and Debbie in customer service is great but she needs some much needed assistance from other staff members she can't do everything. I worked at Lowe's years back and this store needs a good manager to take charge and actually support the associates!! Good l read more

We're new to the area, just bought a house over summer. It's a typical Lowe's. There really isn't anything special about it. It's kept clean, most of the staff has been very friendly amd helpful, a couple of the staff has stood out as exceptional. I'm here at least a couple times a month, if not more. They've always been great. read more

The greatest thing to happen to Home Depot was the creation of Lowe's. to compare them to K-Mart would be an insult to K-Mart! Their return policy is ridiculous and their managers just blame everything on "corporate" At Home Depot you find people who know their products at Lowe's you'll be lucky to find someone who knows if they have the product. I will NEVER shop at Lowe's again and i suggest you don't either read more

Cudos for the Excellent Help! Trust me, in my line of work I have visited many a Lowe's and other hardware stores, and there are plenty of them that tick me off just by the employees they have working. This store have several great employees that were quick to help me and none with a condescending attitude. Thank you! read more

Lowe's Home Improvement - Hardware Stores Near Me - Twin Falls, Idaho

Worst customer service ever. Waited 3 weeks for a washer and dryer delivery and install only To have the dryer not installed properly. The vent hosed was never cut to size and squished behind dryer. When o called to have someone come see the issue I was told I'd have to wait three more days for someone to come out. I called maintenance for my building and they fixed it for me. I only found the issue after moving the dryer out myself. While 7 months pregnant. Never shop here. We will never be back. read more

Lowe's Home Improvement - Photo of extra hosing cut off. Almost 5 feet. - Hardware Stores Near Me - Twin Falls, Idaho

I was searching for an item I didn't have a name for, only a description. Nava, Lowe's customer service rep, was able to decipher what I was looking for and spent 1/2 hour with me making sure that I had the right product by helping me look at the product online. Nava was fantastic with me. He was patient and helped me get the garden kneeling bench I was looking for. I wish there were more customer service reps like Nava, and he's an asset to Lowe's in Twin Falls. read more

I want give launa 5 stars, she helped me with my order that would not go through online. After helping me place the order she said she would call me when they came in (approximately 3 weeks), and I thought yeah right no one ever calls people back. Well guess what she did call me back, I was amazed. I work in retail and great customer service is hard to find. Thank you launa for all the help and excellent customer service. read more

Horrible customer service. They will reschedule your delivery without letting you know. I called them the day before and an associate said they had them both ready for delivery the next morning. Then, the delivery truck only shows up with half my order. I had to call ten times before I got ahold of an associate. Finally, they proceeded to put me on hold for more than 30 mins. They couldn't locate their own product in back room. Highly recommend shopping somewhere else local for appliances. At least they don't sell what they don't have and associate know what they are selling. read more

We used Lowe's design and contracting services to remodel our kitchen. The experience was horrible. The design consultant, Deborah, was impressive at first, but soon proved to be inconsistent, unreliable, misleading, and uncaring. Deborah screwed up the cabinet order, screwed up the sink order, miss-counted the inventory when it finally arrived and failed to notice an entire cabinet was missing, which further delayed the project by weeks. Deborah then handed us off to Kory, who's pleasant telephone manner was obliterated by his incompetence & blame shifting. Kory lost floor tile we had already purchased. (Lost tile was never found, and although Kory promised to refund our money, he never did.) Kory was rarely reachable on the phone, and seldom returned calls as requested. Worst of all was the contractor Lowe's hired to install the cabinets and backsplash. Treg (from Burley) habitually lied about when he would be on the job, then sent incompetent craftsmen who installed the cabinets in the wrong place, installed the island out-of-square with the room and radically off level. The work took three months longer than promised. It probably still wouldn't be done except that I emphatically promised Kory that I would sue Lowes if the work was not completed by Christmas. The only redeeming part of the job was the countertop people. They were prompt, accurate in their work, and did a beautiful job. However, they were so sick of the circus that is Lowe's and the damage that Lowes was doing to their reputation as a contractor, that they had canceled their installation contract with Lowe's. The Lowe's design and contract team is dysfunctional, incompetent, and uncaring. They get one star from me only because Yelp doesn't allow for negative ratings. read more

I got a new bathroom vanity and counter top today from this store it is damaged. I have been calling them for over an hour and no one will answer the phone. I have been disconnected 3 times. I bet they call me when I do not pay my BILL!!!! It took hours to get the products put in the truck it was not ready for pickup, no one seemed to know what they were doing. I am so dissatisfied with the service of this store. read more

We purchased 10 sections of 8' picket fence along with 4 x 4 posts and hardware for delivery to our home in Hailey. We waited 5 weeks for delivery but when delivered, 8 out of 10 sections were damaged and unusable. We tried for several days to reach customer service to no avail. We finally got in contact with the national office. Our options were to wait another 4 to 5 weeks for replacements. This would be 10 weeks after they took our payment in full. They offered a partial refund, which we agreed to. 4 months later we have never received replacements or a refund. We will never go back to any Lowe's anywhere. read more

I don't know her name, but the sweet lady who mixed my paint samples was the absolute best! You don't always get good customer service these days, but even though I waited for about 30 minutes (there were people ahead of me), the fact that she checked in on me, letting me know my order was next up, and then apologized profusely for the wait and complimented my color choices....I didn't feel the least bit put out by the wait. I had the same experience with a different employee a few months ago when buying a refrigerator. Purchase and delivery went off without a hitch. Twin Falls Lowes, you have my business :) read more

Waited and waited for someone in appliances then waited and waited in line then they couldn't help me there either. Shit, I just want to buy a fridge. I'll go somewhere else then the guy wanted me to tell him where I got the tag from. Yea right d bag read more

I went to Lowe's and they were so rude we asked someone to help us and they said "I'm busy" they don't ever seem like they want to help out and maybe it is because they don't know about the things they're selling or something idk maybe they didn't get trained right? Horrible service I don't recommend going if you're new and can't find a certain piece that you need. read more

Bought high end Whirlpool washer and dryer with service plans. Washer broke 4 months after 1 year warranty expired. Luckily, I purchased the 5 year service plan. The service provider showed up the day after I called Lowes but, had no parts for my model washer. Two weeks later the Pro Service company called to tell me the parts have arrived and the technician would be out the next day. Today the service company called and said the technician was ill and wouldn't be out for another week. That means 3 weeks minimum without a washing machine. I called Lowes service number to escalate and waited on hold for 57 minutes before speaking to anyone. read more

Dealing with LOWES is a complete headache!!! Will never deal with this store again. Customer service is a joke! Internet ordering is a disaster! Calling the appliance department nobody answers the phone. read more

My elderly mother had an awful day at lowes yesterday. Bought a water heater a month ago, realized it wouldn't fit properly, had to borrow a truck, drove an hour and a half to exchange it (for a more expensive one). She got the run around on the policy, waited an hour for someone to unload it, was told to go find the one she needed. Multiple employees said not my department, I'm going to lunch, or I'll be right back. So she finds the correct one, gets an employee to put it on a hand truck and he walks away. She asks him to help her get it to the front of the store and he says I don't have time, it's not that heavy. Really lowes? Not acceptable! It gets worse...she gets the thing to the front, and the same girl now asks for her RA number. Ohhh you have to call the manufacturer of the damn thing now? So she does, on hold...for 2 hours, was rudely informed by yet another employee not to sit on lawn furniture, she's tired...from doing THEIR job! So she calls it quits, in tears, and who walks in but the manager! She explains situation and his response is huh...they usually answer right away? Well not today...apparently covid has the phone lines tied up. He says the problem is HE won't get reimbursed for the heater without that number! Okay boss? Coming out of your pocket is it? Hey here's an idea...put the brand new water heater in its perfect unopened box back on the shelf! Sell it to someone else! Nope him and his girlfriend are headed to lunch too....so she gets someone to load the original heater back in the truck...incorrectly on its side...but he can't help stand it up, against store policy ya know? So she gets the thing up, strapped in , drives home. Calls manufacturer again...nice gentleman answers after 30 minutes and says....oh you only need ra number if the product failed mechanically! It's still in the damn BOX! he agrees lowes sucks... read more

We went to lowes in twin falls to buy a oven\range about 11\25 . they had one my wife wanted and it was on sale. But the lowes rep. Said they can't get it tell March of 2021. So we left to look at other stores. 11\27 we went back in to look at others they had. The sales rep. Was pushing the same one that was told to us they can't get tell March. And stated they can have one delivered on the 8th of Dec. Ok so we told them what was told to us 2 days earlier. She said it can be there on 12\8 . so we said ok do it. Next lie stated at that point. If I applied for a lowes card we will get 20% off. ( that is over $200 off) so I did applied later I found out there 20% was up to $100 put only if no other discounts applied. And the receipt shows delivery will be the12\11 So I called then on 12\11. No it won't be delivered tell 12\18 so ok I called them 12\18 . not won't be delivered tell 12\23 so I called them. No won't be delivered tell around the 31st ( getting closer to march) so I just cancelled the order. 5 read more

I purchased a high end washer and dryer and had them delivered. The delivery people were pleasant, however, they ripped my linoleum in several places including tearing a large piece of it out under the washer. I know these were not there previously. One was in front of the door to the laundry room which definitely was not there before and I had cleaned the pump on my old washer which required removing the lower front panel, exposing the floor under the washer. There was no damage to the floor at that time. It was definitely caused by the delivery men. I contacted the store and provided pictures of the damage. I have never received a response and was told that repairing damages was not something they do. I will not be purchasing at Lowes again. They do not take accountability for their actions. read more

We just moved here and ordered our appliances and other items from this location. We placed an online order for pickup and was sent an email saying our order was ready to be picked up. We went into the store to retrieve our purchases, and they literally had to go shopping to fulfill our order. This took over 30 minutes. This is unacceptable! I ordered a washer and dryer and it took two weeks to receive this delivery. I had also ordered a microwave online based on the model I saw in the store. For 3 weeks, the status was processing. I cancelled the order and placed an order with BestBuy and received my order within 2 days with no shipping fees. Now here's the best part, I ordered a dishwasher the same time as the washer and dryer on a separate order. I got an email stating it was out for delivery yesterday, but it didn't show up. After calling and waiting on hold for 30 minutes, the dingbat said she didn't know why it wasn't delivered and could give me no updates. Today, I receive another email stating that my order had been delivered. Called the store again, another 30 min hold, and she asked "you haven't received it" - no why would I be calling if I had. Now the delivery manager is supposed to call me tomorrow. I will never patronize another Lowe's store again. They have no customer service. I'll be giving Home Depot my business from now on. read more

Just purchased a new husqvarna riding mower. Talked to Patty she was very helpful. I learned a lot from her about the mowers. First time husqvarna read more

Several reviewers appear to be trolling. I have been shopping this Lowes for 13+ years and I am having a hard time remembering an incident that would be considered bad. No one is perfect, but this store is WAY better than Home Depot by a long shot. read more

We purchased 14 windows from Lowe's and Ben from Burley Glass did the install. It took a week but we're pleased with the work he did for us. Plus, he was very patient with us and he was also training a new employee. We'd recommend Burley Glass. read more

I usually come here for all my DIY needs. The service here is easily better than Home Depot. But the prices seem a little higher. So while I come here I usually end up shopping around for more expensive items. read more

Had the best experience in the paint department . Frances helped me above and beyond getting the exact shade I was looking for and pick a paint . Have already painted and it is PERFECT. In addition a young gentleman in the cabinet department tried to find the color of a discontinued cabinet that I wanted for another project. When it wasn't available he actually carried a shelf from the cabinet department to Frances who went to great detail to make a matching sample for me. Amazing!!! Even ask Frances when she worked again. Have only came close to this kind of service before in a paint specialty store. Amanda also helped us pick out brushes and pans and was so cheerful doing so. My husband said he had great service in the department s he went too. Lowes has really stepped up its game!!!! read more

We had a storm door installed by Burley Glass and they did a great job..we would recommend them anytime!!!! Thanks Burle Glass

We were disappointed with the service there. Two clerks we had to hunt down were not interested in helping us. The men's bathroom was totally gross. Home Depot had way friendlier and more helpful staff. read more

LOWES is terrible, I will never shop there again, I suggest you do the same. I ordered a 200.00 faucet set from them, it took them over 7 weeks to get it to me delivered. Well it doesn't fit and they will not take it back because it is over 30 days since the order even though I have only had the item about 8 days...I called their "customer service" agent and she was worthless. read more

This store in Twin Falls is horrible. Alex the general manager won't return calls or deal with problems. Instead he has somebody else in the store try to deal with it. Very spineless if you ask me. They have lost over $2000 from me this year and I will not go back. All their employees are rude as well. I have waited for a long time for an order. I have cancelled 4 in the last year because of how long they took. Alex the general manager lives in fantasy land because he thinks his store is so great. If you call and ask to speak to him they just keep you on hold all day. Then when you call back and ask why he hasn't picked up you get the same excuse. He's in a meeting. I heard his employees say when I was there that not to have his calls sent to him. I also talked to Ron another manager. Same bad service. What do you know. I have been in there to ask emotes where something is and they are so busy texting on their phones they won't help you. Just tell you to go to a certain aisle. Never going back to this Lowes or any Lowes anymore. Corporate when I called said they were escalating it. I called back to make another coming about the lousy service yet again and they never escalated it. Beware of this store. Home Depot is less than a mile away and I will be shopping there from now on. I have had better experiences there. Hope Lowes goes out of business honestly after the horrible experiences that I have had at this store in the last year. read more