As a business owner, I waited two months before writing this review.
I scheduled an appointment to have a system installed in a Sprinter van. Including component speakers installed in front (2 door speakers and 2 tweeters in dash), two speakers installed on two rear doors, an amp, line output converter and sub.
Weeks later we dropped off the van at 9 AM. I was surprised that Brian wasn't able to provide me with some pricing options while in the shop. I told him that I lived 90 minutes away would only be in town for a few hours while running errands. Didn't hear back, called back four hours later, was told he was unavailable. I trusted they'd give me reasonable pricing, so we headed home.
I didn't receive a call back for another two hours and by that time I was back home.
I've had amp and subs installed in other cars while living in San Diego and was shocked by the price of the labor and the components since I believe I made it clear I didn't need a high end system.
That coupled with the long time to provide us with a quote, prompted us to turn right around and make a second 3 hour round trip to pick up the van that same day.
Upon picking up the van, we were charged $280 for removing the two front door panels and adding my Hushmat material and running speaker wire from beneath the passenger seat to the two rear doors. Please note, we were early in renovation and no panels had to be removed to run the wires in the cargo area of the van.
We were also charged $120 for 100' of 16 guage the speaker wire. I later learned that was excessive.
Lesson learned. Don't authorize ANY work from this place until you receive a full and complete quotation.
I addressed my frustrations with Blaine and he did respond with a long explanation and an offer to refund the overcharge for the speaker wire, but that was never done.
In an attempt to resolve the situation, I took some responsibility in my response writing, "All in all, I should have done a better job initially conveying my needs to Brian and I should have just addressed my frustrations that day, but I felt it would have been futile." I expressed a desire for them to submit a revised quote, but never heard back.
I opted to have the work done at another professional car audio shop. They completed the installation for 40% of the rate I was quoted by Power Plant. They installed the components I purchased elsewhere at about 50% less than the price Power Plant quoted me for similar equipment.
Since then I've met two others who had a very similar experience with this shop, hence my review. read more
