TERRIBLE customer service. Often contradictory to what's offered on the app (i.e. they won't…read moreinstall certain appliances despite their app saying they do). I was criticized for wanting help in-store after waiting half an hour because "they were busy".

The customer service here leaves something to be desired, by a long shot. Or maybe if I had been a…read moreman, I would have had a better experience? I don't know. After dropping my daughter off at work, I decided to stop at Home Depot since it was right across the street from the mall because I needed to pick up wood to complete a trellis. I grabbed the wood I needed, but wanted it cut down. I asked two associates who were nearby and they told me that they needed to load some plywood first, could I wait? I told them sure, I could wait. They sounded a little as if I was putting them out, but whatever... During the first 15 minutes that I waited, several employees walked past me: No eye contact, no "you finding everything okay?", no "do you need any help", no acknowledgment at all. Fortunately, I was still patiently waiting. But then 20 minutes go by...one of the associates walks past me a second time -- still no acknowledgment...then thirty minutes... Unable to wait any longer, I decided to just pay for the wood and leave. Up at the register, the two associates who asked if I could wait are still loading plywood. The thing is...I don't have a problem waiting. I've worked retail and understand that there are other customers and tasks that need to be done, I get that. There is a limit, however. A customer should never be left waiting for 30+ minutes. If you can't get to a customer within a reasonable amount of time, you call for assistance. You let the customer know that they haven't been forgotten. You don't walk past a customer several times and not acknowledge them, especially if they're still standing in the same spot. Pablo, up at the register, was the one highlight. He was friendly and courteous. He acknowledged me and didn't make me feel as if I was putting him out. I will be doing my shopping at Lowe's from now on. I've always been greeted and helped quickly. The associates have all acknowledged me with a smile or a question as they passed me in the aisles. I've never felt invisible there.

Scheduled appointment for measurer to come Nov. 7 at 1-5 when homeowner was present. Lowe's through…read morePremier Service Group decided to send man earlier without any communication. A manager, George, tells me that the person contacted me...not true. No phone call or text was sent to ask about coming earlier. I offered to show George the history on my phone, but he said that wouldn't be necessary. Why schedule for a certain 4 hours and then come at a different time? In-store customer service at the Twin Falls Lowe's has been another nightmare. I do appreciate the cleanliness of the store but no plans to return.

I purchased a Craftsman Weed Trimmer/Blower combo on August 18th,…read more I charged the battery for 24 hours and the trimmer worked great, i then put the battery back on the charger and attempted to use trimmer today and the battery was dead. I took the battery, charger, my receipt and credit card used to purchase, back to Lowe 's. only to be asked I have purchased the "protection plan", which I had not. I told the clerk " I bought this last week, surely I should Not need a "perfection plan" for something I used once within a week"; oh but I do! Then I was told I needed to contact Craftsman for RA number, so I could return the product. I told the I bought it here and it just needs a new battery, you should read the rewiews on line 80% of the problems it the battery. Nothing can be done at the store I was told! This is why retail is going away, next time I will order on line, if i can't return things at the store I bought it at, without waiting forever on line with Craftsman! No more Lowe's for me!!!

Amy is ahhhhhmazing!…read more She has been such a joy to work with through my bathroom remodel! She is personable and knows what she is doing. We got through the process of picking out pieces with a lot of laughs. The showroom always looks amazing and their selection is great! Can't wait to get it all put together! Thanks for all your help!

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Twin Falls, ID. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

I went in to look at Dash Cams. Asked an employee where they were. She showed me the section…read morewithout any enthusiasm and walked off. Absolutely no interest in helping me or even asking if I had any questions. ZERO customer service and, of course, no sale. I'll never go there again!

I purchased a lifetime replacement product. When the local store didn't have a replacement in…read morestock, the associate at the store said contact the online folks and they could take care of me. They didn't. The online folks said I could only get help at the local store. Of course that was after I had already left the area thinking I could work with the online folks. Now it looks like I will have to plan another trip into town and HOPE they have the replacement available. Oh, and good luck talking to a person at the store to verify before you go. You can't get to a local person anyway I could figure out. What a joke. no such thing as service after the sale. Not worth the price I paid. At least Amazon doesn't pretend to offer good service

The knowledge of the staff regarding policies and procedures on out of stock items has a lot to be…read moredesired. I wanted a tool box with a wood top and the item was on sale. I went into town to the store. The only one in stock was the display. Of course I was disappointed, I asked what my options were. There is 1 coming in tomorrow on the truck. I said I'd gladly pay for it and come in tomorrow. No, you can't do that, I was told. If you pay for it now, you don't get tomorrows item, you might get the next one after that, I was told. Then, I was informed I could go to Pocatello and pick 1 up. I said I'm not driving to Pocatello, so I was told I could drive to Idaho falls then. You can imagine what my thoughts were. I said, I'd be in Boise in 2 days. Nampa had 1 but not Boise. I said great, I'll pay for it now and pick it up. NO, we can't do that. Just call in TBE morning and confirm the 1 coming arrived at this store you can get it. Fine.... I called the next morning, yes it arrived, I said great, I'll come get it. NO, it is someone else's. Michael is the staff member I spoke with, I started to speak and of course he hung up on me.... So, I called Nampa, asked them if the item was in stock, she said yes we have 1. I said great, I'll take it. I'll pay now over the phone and pick it up in the morning. She said NO, we don't offer that service , but we can hold it for the rest of the day. I said I don't want you to hold it, I want to pay for it, I was hung up on yet again ! You may wonder why I didn't just order 1. I tried that, the twin store informed me. Yes, I could order it, it would be 3 - 6 weeks, then it changed to 6 -8 weeks but , I was told I'd have to pay shipping. I said, ," I have to pay shipping to this store?" Yes, I was told Forget it Harbor Freight ! I went to home depot, bought a heavier built box with a wood top, 25% larger, heavier load rating,with a power strip including USB power ports for 100$ more.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

I am absolutely obsessed with Real Deals - but I have been since I moved here 6 years ago! It keeps…read moregetting better and better. What once just had furniture & home decor now is my favorite clothing store as well! Their clothes are reasonably priced & so so so cute. They also have a curvy section for the ladies! Yea! Check this place out - you won't be disappointed and the customer service is always on point!

This is definitely one of the cutest stores I've ever been to! From home decor to clothes, I am…read moreguilty of spending my whole paycheck in one place love, love, LOVE this store and the awesome employees that help make it even more fun! I always recommend people to stop by when visiting Twin Falls!

I was having severe problems with a job I was on. I have made 10 or more phone calls trying to find…read morea piece of equipment that I had fail me. Laynes pumps helped me with it not only in meeting the deadline but also in completion of the overall project. They have my recommendation!! Great people here!!