Front desk people are not very polite. I totally get being swamped at your job constantly , been…read morethere m, done it. It's still no excuse for bad "customer service". Everything I've been reading from other posts are the same as I have experienced. Staring at comp. screen, not acknowledging you, etc. This is a minor thing compared to what I have an issue with. I had 2 appts scheduled for Mon (12/8/25) with prob estimated an hour between the two. I got there a half hour before my appt bc they needed "prep time" for me before the MRI. My second appointment was supposed to be with Dr. Glattes to discuss the MRI. Come to find out they kicked me off the schedule for the MRI because they didn't get pre-certification from BCBS. So they asked me if I could wait until 8 o'clock for the person to come into work to do the pre-CERT. I said yes, as long as we could get it done before my appointment with Dr. Glattes because that's the whole reason I'm here. They said there should be plenty of time. The person they were speaking of, gets there supposedly at 8 AM, and at 8:30 I went up to check on status and they checked computer bc they sent a message to the back and that person had not received anything back from BCBS and "they are gonna keep trying, but it was a Monday, and they don't cooperate as well on Monday," he said. It all ended with me leaving because they couldn't get the pre-certification and get the MRI done that day so that I could talk with Dr. Glattes. Not only did I take off work and have these appts appointment two months in advance, but I also missed out on regular pay plus overtime (I don't have PTO and I drove from North Dickson) Then they call me back today (2 days later, Wed 12/10) and first thing she asks is for me to verify with my birthday and I ask what this is regarding and she says "pre-certification for the MRI" OMG they still haven't done the pre-CERT!!?? Why didn't this take place weeks before I even got to my appointment? My deductible is paid up for the year and I'm not gonna be able to get back in before the first. I don't know if I will come back even though Dr. Glattes is fabulous. (Prior surgery) I can find a better operating office, that doesn't waste my time. Maybe they are too big and don't have enough staff not sure, and not my department! 2 stars because Dr Glattes is great.

I'm 30 years old and have needed hip labrum repair on both sides for CAM impingement. Dr. Chad…read morePrice and his PA Corban Cressley have been amazing start to finish. I had one hip done in 2024 and am getting the other done in a few months. I've had nothing but a great experience and would not trust anyone else to provide care & do the surgery. These guys are top notch. My fiance had meniscus surgery with Dr. Moore the year prior and also had a great experience. It tells me a lot when my doctor is active and in shape themselves. They are easy going, personable, and ease your concerns. I've gotten a cortisone shot 3 times in the hip by Corban and he eases my worries and does a great job when I'm worried about the needle lol. Elite is elite care! If only I could say the same about my Aetna insurance.

First visit here, looks like another class act facility in the Vanderbilt Family. Just checking in…read moreand the lady at the counter is so kind and lovely.

I'm REALLY torn on what I should leave for my review...so here are the facts:…read more-called on Monday to make an appointment and expected to have to wait a few weeks at least, they were able to get me in the next day. -My appointment was at 2:30, but I was told to arrive 15 min before to do paper work, so I checked in at 2:15 on the dot. -I sat in the waiting room for nearly an hour waiting for a nurse to take be back, when I went to just reschedule my appointment for another day (3:10), a nurse came up to bring me back to an exam room. -It took the nurse quite a while to input all my information, however while we was doing so, another doctor (not the one I was scheduled to see) came in to see if we should do x-rays, which he agreed that we should. -I change into a gown and go to the x-ray room, the techs were very friendly. -I got back into the exam room and within 5 min, the other doctor (not the one my appointment was with) came in, did an exam and spoke with me about what he thought the issue was. -I waiting about 20 min for the doctor my appointment was with to come into the exam room to discuss everything with me. By this point, it's 4:10...over an hour and a half after my appointment time. -Dr. Liddle was wonderful, he was friendly, made me feel very comfortable and explained everything to me in a way I could understand as well as throughly discuss my treatment plan with me. My follow up appointment is going to be at his Mt Juliet office, first thing in the morning, so hopefully they won't be running behind and I'll be able to get on with my day!

Hands down the BEST doctors office I have ever been to. I told Ashley they need to put on seminars…read morefor medical professionals everywhere. I was only half joking. I have never been to a practice with such caring people in every department. Kind, timely responses, on time appointments and compassionate care. Every * single * time! I've never experienced an office run as well as this one. So kudos to all of you. Thanks for taking such good care of me.

Had my surgery and physical therapy all through them. They were awesome and helped make the process…read morego as smooth as it could!

Dr. Garg was straightforward and honest. He also was able fit me in for a consultation and MRI on…read moremy right knee in one day. I eventually discovered that my ACL was torn and MCL was partially torn. We talked through surgery and physical therapy options and I had clear next steps and an appointment with a surgeon within two days of contacting Dr. Garg's office. I recommend Dr. Garg to anyone looking for someone solid.

After three months of experiencing pain in my wrist and visiting another orthopedic doctor, I…read morefinally went to Dr. Garg and was pleasantly surprised by the doctor's professionalism and courtesy. A treatment plan was very clearly explained to me and was very accommodating. For the course of my PT, the doctor has been in constant communication with my PT specialist outside of this clinic. Although it was not easy to schedule an appointment with Dr. Garg, but I can definitely recommend him as the best sport medicine physician.

I went to visit Dr. Kaminsky for my shoulder because I was experiencing severe pain. I was hesitant…read moreabout undergoing surgery, worried it might not help. I'm really glad I went through with it; even though I'm still recovering, I'm feeling much better, and I owe that to Dr. Kaminsky. I want to take a moment to express my sincere gratitude for the outstanding care I received during my treatment. He is truly one of the best in his field. From the initial surgery to the follow-up appointments, he made sure I understood every part of my treatment. The staff were incredibly friendly, and their support was invaluable. I wholeheartedly recommend Dr. Kaminsky to anyone looking for an exceptional orthopedic surgeon. His unique approach and commitment have made a lasting impact on me, and I will always be grateful for the excellent care from him and his team.

Dr. Kaminsky and his staff were incredibly professional from start to finish. They provided clear,…read moredetailed information about the procedure and post-operative care. The preparation for surgery was efficient, and the surgical team was both skilled and reassuring. I felt completely secure in their hands. Thanks to Dr. Kaminsky's surgical expertise and continued progress in physical therapy, I'm hopeful my right arm will be back to normal soon. I'm very grateful for the excellent care I received.

We experienced great success at iOBX with Dr. Tucker. Our daughter is an ECNL soccer player with D1…read moreaspirations. She completely tore her ACL at a winter tournament. We consulted with physicians who all recommended traditional surgery. We had heard about stem cell repair and were skeptical that it could work for her situation. Dr. Tucker was thorough, honest and transparent about the procedure and outcome we could expect. She had the stem cell procedure in February, was on crutches for 2 weeks and was very mobile wearing a brace within just a few weeks. Her recovery and physical therapy outcomes have been outstanding. A recent MRI reveals her ACL is healing and shows no evidence of a tear. The physical therapists have also seen the MRI report and are amazed, to say the least. We highly recommend iOBX and appreciate their first class practice and commitment to excellence. This is the future of medicine and we are here for it!

Dr.Tucker made this a very smooth treatment and recovery. The staff of iOBX made sure to walk me…read morethrough every step for me to have a complete understanding. I highly recommend iOBX!

On time, very professional and a nice facility. I'm so happy I got help, wish I went earlier.read more

Scheduling is a nightmare. Takes over a week to return a scheduling call (if they call back at…read moreall). I just arrived for a 6:30 am MRI that apparently they screwed up and had to reschedule.

I am sorry to say, he retired. One of the best hand surgeons in the Nashville area. He saved my…read moreright hand twice! I can never thank him enough. I have to say, that Tennessee Orthopedic Alliance has the cream of the crop for the best surgeons in our area. I highly recommend any of their doctors. They are truly the best! I hope Dr. Coogan enjoys his retirement! I have seen several of their Doctors and give them all 5 stars.

Dr. Coogan is THE BEST physician I've ever had. I suffered a severe Colles fracture to my left…read morewrist//equal to a sledgehammer to the wrist. I was in several casts due to swelling going down, etc., knowing that if it didn't heal correctly, surgery may have had to be done. But after my cast was finally off, physical therapy began, he looked at the x-ray, at my wrist, at me, then back to X-ray. No surgery needed! This physician is BRILLIANT, he is nothing short of a genius! I've never had one single problem with my wrist since, and that was in 2000. If you have a hand, wrist, or arm orthopedic problem; look no further. He has a great sense of humor which you won't see at first, I love him. Can't say enough good things about Dr. Coogan!!!

Got us in same day. X-rays in office and all work completed quickly. Helpful and knowledgeable…read morestaff made a smooth visit

Beth JuhlBeth Juhl 6…read moreminutes ago The doctor that I saw in Mt Juliet was very professional and very good, but the billing staff is horrible! I saw the dr on 4/12/19 and paid my $50.00 copay. Fast forward to the end of the year and my flexible spending account would not accept the documentation I had to reimburse me my $50.00. I called the office and asked them for more documentation so I can be reimbursed my $50.00 and a new invoice was sent to me (sent that in and received my reimbursement from flexible spending). Fast forward to February and I received a new bill for $50.00. I figured it was in response to my previous inquiry for a new statement for flexible spending and i ignored it. In March, I received another $50.00 invoice and called the office to inquire why. I was told that I should have paid two $50.00 copays on that day, so I still owe them $50.00! ALMOST A YEAR LATER?!?! I am now past the point of being able to claim the second $50.00 copay on my flexible spending account. It is ridiculous that a company can operate this way and no matter how good the dr is, the billing cost me a loss of $50.00! Leigh offered me a 55% discount on that bill, which obviously I took, but I shouldn't have been held responsible for THEIR ERROR! I should also mention that during my phone call with them, she tried to put their error back on me, because I supposedly should have known that I would have two $50.00 copays for one visit! Because of the failure of the billing department, I DO NOT recommend this business!

All the physical therapists are so nice and very intelligent about all exercises that I need to…read moreimprove my shoulder surgery. I have had 2 shoulder replacements and come to this location each time. They are great!

Casey White is a beast. She helped get me back running after issues with my IT band. 10/10 would…read morerecommend also she makes a mean pumpkin bread (perfectly spongey)!