Purchased a 2020 Jeep Cherokee Trailhawk at the end of February 2025. By June the vehicle started…read moreconsuming oil and by the time they figured out what was wrong the limited warranty had just ran out. I called the Sales Manager and they were not willing to work with me at all to pay to find the root problem or pay a portion of potential repairs. The told me vehicles are sold As is. I took it to my local mechanic and one of the cylinders was scored. I need a new engine. He told me the vehicle had been that way for awhile. I texted them to get an update and got no response. I will not be buying another car from them.

Initially, we had a very negative experience with the collision center due to repairs not being…read morecompleted properly which left our car deemed unsafe to drive along with our brakes sustaining damage due to the car being stored improperly while on site. Communication was a major issue as our concerns were ignored despite our repeated attempts to discuss the issues. This experience shook our confidence and especially bothered us because we had the pleasure of knowing Ken Vance in years past. He was an amazing person who displayed utmost integrity and honesty, and he saw being humble as a strength. He was always eager to seek ways to improve and got so excited each time he discovered a way to fix something. The initial experience we had at Vance Collision did not reflect the values Ken Vance displayed. We were recently contacted by Justin Larsen at Ken Vance Hyundai who had heard about our experience, genuinely wanted to discuss it, and was sincere about resolving the issue. He took the time to gather the facts, respond to our questions, seek a fair solution, and acknowledge what had happened. This was a breath of fresh air. Justin displayed the same values that Ken Vance worked hard for to build his dealership. While we are disappointed with the initial experience, we greatly appreciate Justin reaching out, and we especially appreciate the respect he has shown to Ken Vance's legacy as a result of him taking the time to address this issue. Thank you for not only taking care of us as customers, but for also caring for all that Ken Vance worked for.

I am up from Texas visiting in Wisconsin. Like most dealerships, the prices here are steep, so I…read moredid remove one star. With that said, when I called to have my car serviced after a check engine light came on and my car started running poorly, and then the entire heater / defroster stopped running just in time for a blizzard. I spoke to Rebecca in service and she listened to my car problems and booked me the next available appointment. I dropped off the car and the next day all problems had been resolved.

I just had my Explorer driver seat heater element replaced 11/14/24 at Eau Claire ford. It…read moreliterally took them 30 minutes to replace the element but they billed me $373.89 in labor.....that's correct...$373.89 for 30 minutes of labor. I am beyond angry. They say it's because they use some system that rates how long a job should take and this was supposed to take 2.5 hours. What in Gods name could that guy have done to do the job 5 times faster than the rest of the mechanics? This is simply stealing money...pure and simple. I will never go back to EC Ford for anything. I actually bought the car there...never again for anything.

Phenomenal experience from start to finish! Devon, Austin, and Andrew made the entire car-buying…read moreprocess smooth, stress-free, and actually enjoyable. Exceptional service, clear communication, and a team that truly cares. Highly recommend working with them!

I would not recommend one automotive to anyone, my daughter bought a car there a year ago and had…read moreissues with water leaking inside the car, took it in 3 times to be told they couldn't find anything and charged her a diagnostic charge of 300.00 each time. She took it to a local guy who found the issue within 20 minutes fixed it and she has not had anymore issues.

Update: The manager called me and took care of this situation and made it right…read more Purchases a brand new honda sport and was told oil changes would be free the first year. They only honored the first oil change. Called and called Kevin the sales guy and he said he would take care of it and would get in touch with me within the hour. 14 calls later and two messages and two weeks have gone by and still no word. Shady business practice. Would never recommend this dealership to anyone.

Prime example of why dealer service is so bad. My 23 Passport needed the front passenger CV axle…read morereplaced due to a torn boot. The axle was ultimately replaced, but leaving the grease mess it made for me to clean up. I get that techs aren't compensated enough for warranty repairs, but this is just plain laziness. I also bet Honda corporate would like to know they are charging for replacement parts and reusing the old. The axle nut was supposed to be replaced per WO and my original was clearly reused. I also would like to thank the tech who tightened my lug nuts to 200 ft lbs when putting the wheel back on, just the icing on the cake. Typical dealer BS, I'll take my business elsewhere.

I recently purchased a Chevy Cruze from Crossroads Auto Sales and I am very impressed. Troy is very…read morepolite and easy to contact. While looking around their lot I noticed that all of their cars are in very good condition. If you are in the market for a used and affordable car I highly recommend checking out Crossroads Auto Sales.

if I could put a negative rating I would. Charge you an arm and a leg and hold your vehicle hostage…read morewhen you take it somewhere else to get fixed

Fantastic service department!! The service advisors were knowledgeable and professional. Such a joy…read moreto work with!

We bought a 2023 Chevy Blazer, while our salesperson Kyle was very nice, he wasn't very…read moreknowledgeable about my car as it wasn't a Subaru. That wasn't an issue as we were looking at a chevy at a Subaru dealership. The issue came while getting lending, to purchase the car. If you EVER buy a car here, DO NOT use the lender GLS!!!! What a nightmare! First, they have the absolute rudest customer service representatives. Second the CSR call all the time asking you to verify the same info over and over! I verified my info 3 times and they were texting and calling all day. I am NOT dealing with this all day. I called Raul in financing at Morries and told him I was returning the car due to this unnecessary harassment. He said he would contact the lending service and rectify this situation. He called me back and said they will call me 1 more time to authorize the loan and that was all they would need. WRONG!!!! They wanted me to verify ALL my info again! I called Raul back and He called then again; he called me back and promised me they would just do the authorization of the loan and all would be good. he apologized for the issues with this lender, and he said he would make it right for us, but after I authorized the loan, we never heard back from him or Mike the used car manager. I think they just didn't want to honor the 5-day happy customer policy. Will NOT buy here again!

Great shop with wonderful people. Helped us out when our van's transmission went out and had to be…read morereplaced during our road trip. Fair price and honest work.

Steve and his wife run a great business on the edge of Altoona. It's always hard finding an auto…read morerepair shop that you just trust - After 10 years I can say they have earned our trust. First - they stand by their repairs. Second, their price is their price. Third, they will work with you to do what really needs to be done, what should be done and what would be good to do - so you can make a decision based on your budget and what the car is worth. Finally, they do everything - from oil changes to engine and transmission work - so what ever you need done, they can do it. It's a busy place, so you will need to make an appointment.

Ashley Automotive: Awesome husband and wife team. Thank you so much for all your knowledge. I love…read moremy 2011 Ford Escape ! If you are looking for a vehicle and want a down to earth experience in car buying, go to Ashley Automotive ! JoAnn Porter

From the owner: In business since 2013, Ashley Automotive LLC is a professional quality used car dealership. We…read morecare about our customers like family. We specialize in Auto Sales, ( including: Used Cars, Used Trucks, Used SUVs, 4WD, AWD, Used Cars for Sale, Car Dealership, Used Car Dealer, Used Car Sales, Used Car Dealership, Car Deals) Tires, Auto Detailing and more. A large part of our success has been due to a reputation of professionalism, honesty, integrity, and our skill in this field. For more information, call, text, or click today.

I love when I get oil changes at places like Youngstedts and they tell me I need $500+ worth of…read morerepairs and then I take it to Ranney's and the bill is under half that or even better, "yeah those repairs are not needed yet" If you want to take your car to an honest place and get a fair price, you can't beat Ranney's

I think we've bought 5 or 6 vehicles from Bill, never been happier and I don't believe you can find…read morea more honest used car dealer. We have repairs done here too, super honest & fair pricing. They've even given us a heads up on things we could do ourselves vs. paying them to do. Check them out!