I went in yesterday to get a new phone, I needed a place to "buy out my contract" because I WASHED…read moremy old phone (which was actually only 4 months old)... I looked into purchasing a phone w/Sprint, my old carrier, but they could not give me a decent monthly plan price + purchase price. So I shopped around and found out that I could get a pretty good price on monthly plan w/US Cellular, AND they would pay my early termination fee, AND give me $150 credit card for in-store purchases. Plus the cost of my new Iphone was quite reasonable. I came in the store two days in a row, yesterday to buy my phone, and today to get toys (extra car chargers, mount for car, case, tempered glass for screen, etc etc---all paid for w/my $150 credit card)... each employee here was very helpful to the customers and knowledgeable, friendly, patient.. Great experience! Special kudos to Josiah for making this a smooth transition, answering all my questions and putting on my new tempered glass screen protector. And I do get better cell service w/US Cellular than I was getting with Sprint!

Great deal on home phone system! Saved me 81 bucks a month. Was a bit worried about sound quality,…read morebut after I installed the system the sound is much better than expected!

Make sure you do a speed test because they have been charging us the highest rate for the lowest…read morespeed. Paying $79.95 for 10mbps Which should be $35.00. When I complained about it they make excuses and talk computer language so you don't understand. Immediately after complaining my speed went down to 1.36. Unprofessional and childish behavior. I have put up with their bad service for a year now after paying over $300 for equipment which I now have to return? I'm just so happy to be rid of them! I'm a senior and have never experienced trouble with an ISP until now. They make their own rules and don't communicate with you. Buyer beware!

I began service with Fireserve in Feb. 2015 because Charter does not service my area in Klamath…read moreFalls. I spoke with Robin in person and was told that I could activate Broadband for $39.95/mo plus a one-time $99 activation fee. I was called a couple days later about installing the satellite. I wrote the installer a check for $85. I figured that this was the activation fee I was told about because nobody at Fireserve ever mentioned that there was an INSTALLATION fee, in addition to the ACTIVATION fee. You have to pay $185 just to begin service with this company, before you even get to find out if the service is any good. No one bothers to tell you, in writing or otherwise, that self-installation is even an option. Of course I would rather do that than dish out $85 I'm not even told about. Two months later (today) I receive my first bill in the mail. I have a $218.85 balance after two months of internet service! The due date is next Wednesday, five days from when I received the bill. No previous bills have been received by mail or email, so this was certainly a surprise. I was told that I had not received any bills because they made a typo with my email address. They also spell my name as Brian, not Ryan. I'm unimpressed with this company. Hopefully Charter Communications services your area, unlike my home. Those big ISPs are a pain to deal with, but at least you won't get gouged for what is essentially a $185 install.

My neighbors have Their service and had an issue. The tech came out and told them they need to re…read moreroute the line, that ran over the top of my house. They wanted to bury a line that ran through my property to my neighbors. They asked my wife for permission at which point she told them they needed to deal with me, her husband about the request. I was never contacted. PERIOD. 2 days later I Come home to a trench running from my backyard to my front driveway. Come to find out they decided to lay the line without permission! I contacted charter and angrily expressed my issue with them. A supervisor came out to my house a day or so later telling me they have an easement and didn't need my permission. What do I want an apology? I told him to show me the easement- as I had already done my homework, contacting my title company. There was only 1 easement for pacific power! After 2 months of dealing with a regional manager, they finally agreed they had no easement and no right to bury the line on my property without my permission. I made them remove the line and negotiated a small cost to them to repair what they had done. However, due to their blatant disregard for personal property and lack of knowledge regarding their rights of easements I will never do business with them. I wonder how many other people they were able to strong-arm... Others who may not have taken the time to make sure charter was doing things legally and ethically...

The upside of Charter: They sell internet service--and they're the only "high-speed" internet…read moreprovider in the area. This is the only reason they earn a star. The downside: 1. Charter's services are way overpriced, 2. Nearly every month, we find new little charges on our account--and they're always erroneous. We have to call and spend 45 minutes sitting on hold while an inept employee sorts out the problem, 3. They call ALL THE TIME and never leave a message. 90% of the time it's to sell me something useless--like phone service. The other 10% of the time it's to tell us about a new and exciting charge (always erroneous). 4. While a few employees are pleasant and helpful, the vast majority are rude.

Jesse from Cal-Ore home Internet came by to fix my slow and seldom working unit. He climbed to the…read morehighest part of my roof corner and installed a beautiful new receiver that can withstand the worst of winds and winter. . He also added another receiver at no charge. He was so knowledgeable and explained everything so I could understand it. I'm Very pleased with the Service from Cal-Ore! Shout out to Tara too, who got me all signed up for the upgrade. Thank you Jesse and Tara. Mimi

We have had Cal-ore service and Internet for about a year at our business. We have had the ongoing…read moreproblem of not being able to get phone calls through our line or call out. We lose phone service on a regular basis at this point right now we are considering dropping them and going back to AT&T, which is a terrible service but this service is worse. We have tried to get their service department to help us. They have not followed through. I wait and wait and wait. They never call through. They never call back. They never show up and they never set appointment so do not go with this company!!!!

I usually reserve my feelings about service companies until they really prove themselves. Today I…read morestopped in at Cascade Wireless, an agent for U.S. Cellular. I was greeted by a sales person by the name of Lea. Wow what a difference from the experience I had at one of the other U.S. Cellular locations. Lea, was one of the most helpful service employees I have dealt with. She answered my question, she didn't try to sell me a more expensive service plan that I was interested in. She just left me with a feeling of appreciation for taking the time to help me. I stopped by this business because of the trouble I've had with my Verizon service, and the dropped calls I've experience with Verizon. Lea set me up with a temporary service that I can compare with Verizon, so far it appears U.S. Cellular is superior and provides a better signal at my home. Price wise the monthly costs are close, U.S. Cellular's plan gives me more data for the money than the plan I have with Verizon.

I've been a Fireserve customer for over 5 years and while a lot of their customers depend on them…read morebecause they live and work in rural locations, I live in the city and chose Fireserve for their high speed bandwidth. It's allowed me to cut the cable and stream all of our shows through Apple TV and computer networks. I've had about 2 or 3 connectivity issues in those past 5 years and they were quickly corrected satisfactorily.

Horrible service. Not recommend. Run around phone calls and stopping at a local store. Still no…read morehelp. Ended up canceling everything.

This place is the worst from internet to mobile. The internet was ALWAYS going out the mobile…read morecustomer service was a nightmare with every person telling you something different and God forbid you try to unlock your paid for phone to go to a different carrier. These people are a NIGHTMARE!!

Cell phone age Age of cell-phoning…read moreHere's the thing, here's the thing...........ah! The thing is I didn't want to go here, I didn't want a sim card (it will be with me for the rest of my life) It lives in your pocket, it's in every room, under roof under floor (But where the fuck is it and how much does it cost?) The customer service woman was stellar, she even translated my monosyllabic slatherings into actual questions that she could answer. And guess what? She did! And it was.......Spectacular! It could just be you and me ruling the world, and there will be no rude customers because we killed them all. (they don't see us, us, us, us, us, us, us, us, us, us, us............)

A big giant "Thank You to Danny from Klamath Falls Verizon Store on S Sixth st. Thank you for…read moretaking a bad experience with AT&T and making it a great experience with Klamath Falls Verizon. I'm in sales, it's so refreshing when you can talk to a human in person with common sense and great customer service skills that met our needs at a reasonable monthly price to ensure our family has the ability to call for help if we need too since we live so remotel! A++ Thank you again Danny!