My husband and I had our electric bikes serviced here and would highly recommend! When some Marin bike shops may have looked down on my Rad Power bike (my main source of town transport), Miguel did not and quickly and expertly had it running perfectly. He's been at this location for 17 years! (In downtown Fairfax by the parking lot on Bolinas). read more

Miguel is the sole owner and operator which means a few things... he cares deeply, his quality of work is unparalleled and he can maintain this level of service at a lower cost than everyone else. No one else I'd take my bike to. Plus true salt of the earth guy. Community fixture! read more

Walked into this bike shop unannounced and received amazing service. I needed a brake kit installed on my bike. I met the owner of Miguel who was knowledgeable and friendly. I had brought the brake kit that was specifically made for my bike. I left my bike as well as the brake kit and Miguel said I could come back later that day and pick it up. He said it would be an hour. Shortly after I left, Miguel called to tell me that there were some parts missing in the brake kit. We agreed that I would call the manufacturer and see if they could send me the missing parts from the Kit. I agreed to get back to Miguel once I spoke with the manufacturer. An hour went by and I received a second call from Miguel. He said he was able to put the brake kit on and piece it together with American ingenuity and some spare parts. This level of service was above and beyond. I was able to pick up my bike and it works beautifully. I could tell Miguel really cared about his customers. He got me back on my bike fast and made sure that it was properly repaired. He also charged a very reasonable price. I highly recommend Krakatoa Bike shop and Miguel if you're looking to get your bike repaired, want an honest opinion when looking to buy a bike, or need any kind of bike accessory. This is actually the best service I've had at any store in quite a while. I just wanna thank Miguel for the exceptional service and experience that I had at Krakatoa Bike shop. read more

The best excellent service, very knowledgeable personal professional atention to detail the best place to take your bike to be pampered or to buy a new bike. The Norco e-bikes are great. read more

We had a great experience here. We got a great deal on an awesome bike and the customer service was fantastic!

Miguel Figueroa is amazing. I have a Biktrix Juggernaut Ultra Beast II with a Bafang motor and no one in a ten mile radius would help with the motor. Miguel agreed to the servicing without hesitation and had the bike back to me within 24hrs. Thank you Miguel. read more

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I was in the market for a new gravel Bike. I have experience with Mountain Bikes but I am very new to road/gravel bikes. I had little to no knowledge or experience with road and gravel bikes. That being said I do research. I read reviews I called lots of shops and I try to learn as much as I can before buying something. However, nothing can beat having human to human interaction with a knowledgable salesperson and technician like Miguel. Krakatoa bikes was one of the many shops I called. One of the main differences was Miguel took the time to ask me questions, and provide solid guidance. i could tell he really cared about understanding my needs. He must have talked to me for 10 minutes the first time I called, knowing in this COVID-19 situation bike shops are short-staffed and demand is very high. I actually live 45 minutes away, but Miguel was so great I decided to come out and sit on a few bikes as he also was one of the only ones to have a Salsa Gravel bike in my size just to get a feel for. I ended up going with a Salsa Warbird that Miguel got and assembled in under 2 days. Miguel gave me an amazing price on top of it all. I was just amazed at the turnout and the build is quality. I can not say enough about Miguel and Krakatoa bikes. I long for these types of local shops where businesses truly take pride in their craft and helping others. HIGHLY RECOMMEND! A+ read more

Miguel is a master mechanic with lists of years experience on road and mountain bikes. He just rebuilt my classic Judy shock and it's like new. I trust him 100% to do great work and charge a fair price without any attempt to maximize the amount of money I spend there. I'll be using this shop for all my future bike needs. read more

Miguel was wonderful to work with. We were able to talk through our options and needs and he brainstormed right along with us. We are so glad to have met him and gotten two awesome bikes which absolutely fit us perfectly. Thank you Miguel! read more

Best bike store I've ever been to in terms of attention and care to the customer's needs. You're always dealing with Miguel, the owner. He knows his stuff and he's super friendly and professional. He set me up with a great Norco mountain bike a couple years ago, and I've loved it! Recently, I went in with a stupid, simple repair task where I'd gotten stymied. Miguel asked me to show him what I was doing. He patiently watched me and quickly explained what I was doing wrong. He walked me through the whole process, so I learned! No charge (even when I offered). There's a reason 97 percent of the reviews on here are five stars. (The others read to me like trolls, not serious customers or actual cyclists.) read more

I came to Krakatoa bikes a couple of years ago on a recommendation from a friend. I got hooked up with new suspension for a great price and he has been my go to guy for anything bike ever since. I am a firm believer in supporting local businesses with great service and quality products, and Krakatoa bikes delivers. The owner from day 1 has treated me like family. He has always been fair, honest and friendly. He fixed up my 1996 Marin Palisades Trail MTB and brought it back to life when I thought it was hopeless. I've used it now in back to back Dawn to Dusk adventure races and it's been solid and dependable thanks to Krakatoa. When I saw the one nasty review on here I was honestly baffled. If you got a problem with someone or their business: why wouldn't you try to just work it out face to face? Why bottle it up and explode later on the internet? These blog troll crusaders hiding behind the power of a keyboard and safety of a computer screen drive me nuts... If people had the wherewithal to just talk to the people they have problems with and solve it right then and there, then there wouldn't be a problem. I just ordered a brand new bike from Krakatoa, and the owner helped me pick out the best brand, size and value for what was in my price range and for my type of riding. I am so stoked! (Norco Sight Killer B Carbon!!) I will continue to support this business for as long as I ride bikes. If you want great advice and individual attention come to Krakatoa and get a straight answer. I love this shop! read more

Krakatoa Bikes - The new bike I ordered... Juicy! - Bikes Near Me - Fairfax, California

Not sure if this is an actual bike shop or a front for selling something else. Stopped by a couple of times, but the shop was closed, yet hours stated said that they were open? Finally, when they were open I was meet by a dude with a super weird vibe. I'm guessing he was super baked, couldn't look me in the eye when I asked some bike questions. How this is a valid bike shop is beyond me. I like to support local small business when I can, but this experience left me scratching my head. read more

I love this little shop. Miguel is always friendly and helpful. I especially like that he offers advice and creative suggestions to recycle parts and repair bikes affordably. Most other shops are always pushing you to buy something new. read more

Had a tuneup and new tires put on my bike by Miguel. Bike rode like it was brand new. MIQUEL has always been available for a quick emergency repair for me. I highly recommend his service price seems fair I like supporting the small business. read more

Someone removed my review because of a conflict of interest. Now, how could a costumer have a conflict of interest reporting his experience at a shop? I've never worked in any bike shop, and know no bike shop owners personally. The only explanation is that the owner of this business is so dishonest that he even has negative reviews removed by making bogus claims. No wonder there is only one 5 star review aside from mine; does he remove all the negative ones? First part of a business is whether or not the employees treat you with respect. Usually, you don't want to do business with people who are rude to you. Well, the clerk or owner was rude. That's the first issue. Second, when a business tells you they will call to check on the pricing of an item and get back to you, but never do, that again shows poor business skills, and a certain lack of respect and organization. Third, when you run a business, you should make sure your costumers are not attacked by your ill-behaved dog. People don't go in stores to have to fend off a large dog jumping all over you. Fourth, when you go into a business you don't want to be waiting while the clerk is on some personal call. And when the clerk does get off the phone, you don't want him telling you some sexist comment about the girl he was on the phone with. For all the above reasons, I can only give one star to this business. read more

Shop local! Miguel is knowledgeable and friendly and has a great selection for such a small shop. Salsa, Norco and more plus great maintenance and services. Also if you're looking for service and find a long wait list at other shops Miguel can often get you squared away sooner! read more

Miguel is a dude. Knows his stuff and the area inside out and will only recommend a bike that you need, versus sell you something that you don't. I had a $5k budget, we landed on something less than $3k. Top bloke Miguel. Very happy with my Salsa Cutthroat read more

I had a terrific experience working with Miguel at Krakatoa Bikes to purchase my new mountain bike. I am an intermediate rider - fire roads and single track that are not super technical - and have ridden misfit and underwhelming mountain bikes that cost around $200 all my life. I wanted a significant upgrade. I visited six different new bicycle shops in Fairfax and San Anselmo. All of the shops were quite nice and helpful however Miguel was definitely the best. He spent considerable time with me listening to what I wanted and describing options - and pointing out upgrades to consider and those to ignore. I knew a few things I wanted for sure, but a lot of the options and pros/cons I was not very informed on. Miguel was the most knowledgeable of all the shops I spoke with. He worked on pricing for me, researched prior year equivalent models and different approaches with build kits and customizations to optimize price vs feature set. I researched a lot of his advice later online and found it very well informed, and ultimately I purchased a Salsa El Mariachi. The one I wanted needed to be ordered and arrived fast. I made the purchase on a Monday and had the bike by Friday. read more

Absolutely A+++. Just bought a Salsa Warbird from Miguel. A very pleasant, interesting and informative experience. Miguel was very helpful in helping me select a great bicycle for the kinds of riding I plan to be doing. read more

Amazing service and in depth knowledge about anything bike related

My favorite bike shop in all of Marin. Miguel is amazing - he's a great technician and can fix just about any bike problem, and quickly, improvising if needed and getting the parts within a day or two if not at hand. He provides excellent customer service, taking care of many straightforward issues on the spot, while you wait. He also is incredibly knowledgable and gives good advice on how to take care of your bike and fix things yourself for those interested. Miguel is the most trustworthy bike master we've had the pleasure of meeting, which means we can relax and know he's got our interests at heart. We now only shop and get serviced at Krakatoa. Miguel worked with us to find the bike to meet our needs and price point, and with his core brands of Norco, Salsa and Ellsworth we had access to some of the best bikes on the market. We've bought two Norco bikes for our 14 and 10 year old boys. They and we love the bikes, and the included lifetime service is a huge bonus. My older son just drops by and Miguel sorts out any adjustments he needs - worry free! read more

Just purchased and picked up my Salsa Mukluk Carbon X01 Eagle from Miguel yesterday. He was so helpful in helping me select the right bike and, from what I discovered, is the best Salsa rep in the entire Bay Area. He promotes, stocks and is fully knowledgeable about the Salas products. While I thought I was making the right decision, Miguel's passion for the Salsa bike confirmed that I made the right decision. If you are in the market for. New bike - I recommended heading the Krakatoa and spending some time with Miguel before making a decision. read more

Krakatoa Bikes - Bikes Near Me - Fairfax, California

Great shop - busted a spoke on the start of a ride. Fortunately it was right at the start of BoFax downtown -- rolled in, he rebuilt me on the spot. Allowed me to finish the ride. Couldnt be more thankful. Old school legit awesome people - what a bike shop should be. read more

Miguel is the man! He was very helpful in picking out a bike for me, and hooked me up with a great deal on a consigned hardtail 29er. My seatpost cracked on the first ride unfortunately, and he was great in helping to resolve the issue... couldn't recommend this place more. Buy local and head on over for great service! read more

Miguel is amazing and got me right in so I could get a tune and some quick fixes to where I could ride that evening! Super fast service and tune was great! read more

Miguel at Krakatoa bike shop is awesome! He gave tremendous service and a has a real understanding of what the bike customer needs and wants in Marin! read more

Represents the best of Fairfax. Great local knowledge and excellent service. Went in to Krakatoa with my 10-year-old and was warmly received. Very knowledgeable about bikes and Miguel was especially helpful in explaining things to my 10-year-old. So many great bike shops in Fairfax and this is one of them. Additional bonus is that it's located right next to Gestalt Haus! read more

Awesome bike buying experience for some rookies. Miguel was extremely helpful and one a few stores in the Bay Area that had both the Salsas we wanted in Stock. Bought both my Fargo & and wife's Vaya here - Miguel gave personalized attention in order to fit our family's style of riding essentially making it a custom fit experience. Great customer service along with knowledge of the Salsa brand. Krakatoa Bikes has bikes and accessories in stock that I could not find through most of the East/North Bay! We will recommend this to our friends and will make the drive back to visit! Recommendation: Just do it! read more

I have 2 vintage 2006 Ellsworth bikes. I chose Krakatoa because they sell Ellsworth and figured they know the bikes. Miguel was amazing. I wanted to upgrade the bikes and Miguel was the guy. He came up with a great recommendation for an upgrade. He talked me out of too much and came up with a great custom solution. I would highly recommend. read more

Krakatoa is an awesome shop, I get the lowest prices around and i get some premium quality stuff, The owner is friendly and super talkitive , I'd highly reccomend the shop read more

Need a Ferrari mechanic for your high end mountain bike? You found the spot. Purchased my sick custom NORCO from Miguel. He built it and I ride it really really hard. He knows the right parts for your needs and can build you anything, he lives and works in the birthplace of mountain bikes. How much better a mechanic and builder can you get? Just got back from Canada and NOW understand real mountain-biking. Sorry, born in raised in Marin, we have nothing in comparison to Canada's terrain. Miguel specializes in NORCO mountain bikes, just buy the best. Don't believe me, do your homework. Thanks Miguel! Need a tune up!!! read more

I met Miguel while looking for a Salsa bike to be my commuter/touring bike. Krakatoa bikes was the closest shop to my house that sold Salsa. Miguel was super helpful and seems genuinely excited to get people out there on a great bike. He seemed really knowledgeable about mountain bikes and I wouldn't hesitate to drop in again when I decide to pick up a new mountain bike. read more

10 years and two Norco Bikes later - with confidence, I would say that Krakatoa Bikes is the place to go for quality service (Miguel is the man!) and great deals. Krakatoa will patient walk you through your options without up selling or making you feel pressured to buy. They also consistently turn around repairs quickly and always with a great attitude. read more

5 star service, actually 6! I have a Razor Ecosmart electric commuter scooter. My scooter broke down (totally broke down) and he completely replaced the rear end, wheel, brakes etc. while I waited! No one does that anymore. Miguel is a 1) a genius and 2) the nicest guy and 3) the service is impeccable. I cannot express how happy I am with Krakatoa Bikes. read more

Went to Krakatoa because they are listed as a service outlet for Razor electric scooters, and I had a problem with my son's. Miguel took at least 30 minutes to help troubleshoot the problem, pinpointing weak battery voltage as the likely problem. He charged me zero for his time and help. Then, when I wrote to the battery company to ask for a refund and they asked for documentation, Miguel took additional time to write out an explanation of the test and the results, which allowed me to get my money back from the battery purchase. I very much appreciate the time and effort he put in, even knowing that it wasn't going to lead to a sale for his shop. I can imagine he treats his bike customers the same way. read more

Miguel has been fixing our Razor Crazy Cart (breaks a lot!) for years and somehow keeps it running... ALWAYS does a great job and returns it looking like new AND does it for a very reasonable price. because of Miguels excellent service and GREAT vibes we decided to get my son the BMX bike he has always wanted, through Miguel. Miguel sat with my son and spent a lot of quality time going through the options and finding the bike that would best suit my son. When it arrived Miguel had it assembled immediately and I truly believe that the smile on my boys face made him as happy as it made me.... Fairfax is lucky to have him!!! read more

Went there with my four-year-old son to check out this small shop. The person at the desk was on the phone, chatting. There was a loose dog in shop that kept on jumping on me, and eventually it jumped on my son, knocking him over. That guy did not even get off the phone. Go there if you enjoy being ignored by the salesperson, while being harassed by an untrained dog. I'm a dog lover, but I don't expect to step in a business and have my son knocked over by a dog. read more

This guy is great. Super friendly and helpful and will cut you a deal. Happy to answer questions. All the other shops I've dealt with in fairfax are overpriced and the few who know anything are condescending tools. This guy knows way more, and doesnt make you feel like an idiot. seems to be very much a high end mountain bike shop, but he sorted me out cheap when I brought my 15 year old junker in there.Great place, worth a look for any help you might need. read more