I purchased a bike here. The whole team is friendly and professional. I ride the bike hard and had…read morea warranty issue. They went above and beyond to take care of it and get me back on the trails. I've had the bike serviced here a bunch and they always do a great job. On top of all of that, they have a great selection of gear and seem To keep more parts and accessories in stock that 99% of bike shops in the area

These guys are great. I've come in any number of times, having damaged my bike in random ways any…read morenumber of times, and they are always non-judgmental, friendly, capable, with a great attitude, get me fixed up fast, pretty darn inexpensive! And I'm on my way again. Not upselling, either - last time I was in for a new chain we talked about the wear and tear on my cassette, and the guy could have pushed me to replace it, but instead told me it was good enough and if the chain doesn't slip then I should think about replacing it at the next chain replacement or in another six months. Can't say enough nice things about these guys.

My husband and I had our electric bikes serviced here and would highly recommend! When some Marin…read morebike shops may have looked down on my Rad Power bike (my main source of town transport), Miguel did not and quickly and expertly had it running perfectly. He's been at this location for 17 years! (In downtown Fairfax by the parking lot on Bolinas).

Miguel is the sole owner and operator which means a few things... he cares deeply, his quality of…read morework is unparalleled and he can maintain this level of service at a lower cost than everyone else. No one else I'd take my bike to. Plus true salt of the earth guy. Community fixture!

Peter and his employees are excellent at their craft and a cut above in a crowded field with their…read moreknowledge, expertise, and more importantly friendly & honest shop vibes. Worth a stop if only to drool at a highly curated shop full of beautiful bikes, and premium kit + accessories. Five Stars!

As an African-American, cyclists sometimes going into bike stores give me a little challenging on…read morethe way I'm receiving this place from my first time coming in as always treated me like a customer-friendly environment extremely knowledgeable well-stocked. Please keep doing the great work.

Jason at New Wheel Bikes in Marin sets the bar for customer service. Their shop is all about demo…read morebikes and helping you find the right one, not selling you something, and it shows. Jason took the time to walk me through my options over the phone, really understand my needs, and made sure all my questions were answered. He genuinely encouraged me to come in and try bikes before buying anywhere. You can tell he cares about getting it right. Thanks for all you do Jason ~

I always find the service at the New Wheel to be a very pleasant experience. Everyone is very…read moreknowledgeable and professional - and I always know the work they do is top notch. I really rely on their expertise and advice on what my bike. needs and don't feel like they are taking advantage of an old woman who loves her bike! For those of you who have never tried it, I HIGHLY recommend getting an ebike to explore the many beautiful spots in Marin County. And now with the addition of bike trails thanks to the SMART train, we have even MORE places to enjoy on our bikes.

I have been to a number of the local big-name bike shops since moving to San Rafael and I'm so…read moreglad that I've now found Solstice...right in my backyard! Mark and Jay are very cool and talented bike whisperers. I brought in my cheap "Franken-Road-Bike" with off-brand, mismatched components for shifting glitches. No judgement, no ego. They took her in and did their magic. All for a low fee that actually made me feel guilty :) Check out the craft beer!

I blew a spoke on my bike while riding down the back side of hawk hill and I was rushing to find a…read morebike shop open on a Monday. Surprisingly a lot are closed on Mondays in Marin. I came across Solstice on yelp and gave them a call. They were super responsive and were okay with me coming in right away. I was able to get my spoke repaired in about 15 minutes for $40. Very fair price. They were very responsive, respectful and gave me some tips about my bike. Highly recommended. Would definitely be back if I need any future repairs.

I bought my Sirrus in 2010 and I'm guilty of not doing any proper maintenance since then (grimace)…read more There are a handful of bike shops in the city but traffic and parking have prevented me from doing so. I am so GLAD to have found this location by the powers of Google as it's very close to where I live and traffic/parking will never be an issue. Paige & Kevin are awesome guys, and I received great tips for keeping my bike in tip-top shape. I hopped on the bike the moment I got home and took it for a mini test ride around my driveway and I could instantly feel the difference from before. It's a brand-new bike all around!!! Super thanks to you all!

As a SSF resident and an owner of several Specialized bikes, I was stoked to find they have opened…read morean authorized service and sales shop so close by. Recently, I've had 2 separate experiences within a week a week of each other. The first one, I was selling a bike on CL. A buyer living in Colorado asked if I could ship the bike and I was reluctant to do it. I suggested he call Specialized Bay Area to see if they can handle the packing and shipping of the bike, basically taking liability to get it shipped there. The transaction worked out perfectly where the buyer dealt directly with SBA on the shipping. Buyer Venmo'd me payment and received his bike in 3 days! Kudos to SBA for offering this service! The second experience. I was gonna go for a ride on the Levo this morning. Found a broken spoke. I texted the SBA and explained my problem, gave them a copy of my registration of the Roval wheels, and they said to drop it off any time. I stopped in @ 4pm on a Friday thinking to pick it up next week. One of the managers, Yoav replaced it on the spot, trued the wheel, lubed all the nipples, installed factory tubeless tape, all within 10 minutes! Best of all, the spoke repair was covered under warranty! Actually, the best of all was the staff were friendly and personable. :-) My bike was down for only a few hours! By far, the best experience I have had with a bike shop. I hope they stick around because I want I work here when I retire. Specialized for life!

I learned about this shop through Strava -- a local group ride called Thursdsays gave a nice shout…read moreout. I walked in to find a gentleman responding to a 1 star review, and left wondering how someone had arrived at that conclusion. I normally don't leave reviews. But it bothered me so much to see that, so here I am. Reading that review now before I write this one, I don't see a trace of truth in what Nick noticed. Maybe Nick knows a competitor. Phillip felt genuine, knowledgeable, understated. He listened well, asked lots of questions to help diagnose the issue, and made me feel welcome. He also fixed my bike's creak on the spot. I've been to so many bike shops. Enough to know how common it is to deal with young kids (and sometimes even adults) who are still trying to figure out who they are. This is not one of those shops. Phillips not a bro. He's a great person, and an even better mechanic. I'm definitely coming back to Pink Puffin.

Phillip always goes the extra mile to keep my bike in top shape. I've gone to Pink Puffin for a few…read moreservice needs now, most recently to replace the integrated handlebars on my Tarmac SL8. Phillip gave a competitive quote, a quick turnaround & did some extra work like overhauling my headset bearings while the bars were off. I've had service done at quite a few shops in the city but Pink Puffin has consistently been the best.

Great service..knowledgeable staff.. super courteous! excellent! Provides customers with useful…read moreadvice on how to improve their personal riding experience. Family friendly.

Super helpful and knowledgeable about the area. Owners pricing was very fair…read more Bikes were in good condition and easy to ride. Shop was very eclectic and cool. Coffee shop and bike shop all in one.

Guess they don't want to sell bikes. Walked in on a Wednesday, place is empty except for an…read moreassociate on the phone. I stand and wait. The conversation is obviously about bike related matters. I don't mind waiting. Stand there for a couple minutes and the associate won't acknowledge I'm there. No glance over to confirm I'm there waiting, no gesture that perhaps it'll be a moment or two, no "hold please" to the caller and tell me he will be with me. I just stand there. Until I don't.

Had an awesome experience shopping for my bike here. So grateful they have an East Bay location!…read moreThe vibe is so good in this store and The New Wheel Electric has overall good vibes in terms of all the care they put into their founders' video and instructional videos. I went back multiple times before deciding on the final direction, and Kansas and the team were very patient with my questions. I ended up with a bike I love! Thanks so much to Kansas and the whole team!