I would strongly caution anyone against trusting Last Mile Marin to diagnose or repair an eRide Pro. We brought my girlfriends son's eRide Pro in because the bike would turn on, but it would not send power to the motor. From the beginning, I specifically asked them to check the BMS fuse. I asked more than once because my understanding was that eRide Pro dealers have diagnostic tools available to help identify battery/BMS issues. After having the bike for weeks with very little communication, we were told the battery was bad and needed to be replaced for approximately $2,000. They also told us they would look into aftermarket battery options and call us back. That call never came. After more waiting and following up, I again specifically asked them to check the BMS fuse. A couple more weeks went by, and we were again told the battery was bad. This time, the replacement quote was approximately $2,900. Fortunately, we did not authorize the repair. We picked up the bike and had someone else look at it. And guess what the problem was? The BMS fuse. The exact thing I repeatedly asked Last Mile Marin to check. The fuse is approximately an $8 part. There were also some loose connections that needed attention. Once those issues were addressed, the bike worked. So instead of a $2,000-$2,900 battery, the actual problem included an $8 fuse and loose connections. What makes this so frustrating isn't simply that a diagnosis was wrong. Mechanics and technicians can make mistakes. It's that I specifically asked them multiple times to check the component that ultimately turned out to be the problem, and we waited weeks while being told we needed an extremely expensive replacement battery. Had we simply trusted their diagnosis, we could have spent thousands of dollars unnecessarily. The lack of communication was also unacceptable. Weeks would pass without updates, promises to call us back weren't kept, and we had to repeatedly chase them for information. I will be contacting the owner directly because I believe they need to know exactly how this was handled. Based on our experience, I would not recommend Last Mile Marin for eRide Pro diagnostics. If you're told you need an expensive battery replacement, get a second opinion before spending the money. In our case, that second opinion saved us thousands of dollars. read more

John and the entire team were incredibly helpful, knowledgeable, and genuinely welcoming from the moment I walked in. After getting hit by a car, the trucks on my Evolve skateboard were bent, and I was worried about finding the right replacement. Thankfully, Last Mile Marin had exactly what I needed in stock. What really stood out was the level of care and service. John took the time to walk me through my options and even let me test ride one of the shop boards equipped with Calirides 105 wheels. I've always been a die-hard tire rider, but after trying those rubber wheels, I'm completely converted--I'll never go back. Huge thanks to John for the patience, expertise, and overall great experience. If you're into electric skateboards or just want top-tier service, this is the place to go. read more

Last Mile Marin - New Trucks and wheels! - Bikes Near Me - San Rafael, California

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Well it's a busy place I guess. Drop my electric scooter to fix my flat , well a week later still not done. So i pick up my flat scooter back. What a waste of time and gas. read more

Came in today with questions regarding a commute bike that I can also use with my kids/ tow them behind. Was directed to look at two different bikes, but no other assistance was given after that in an empty store... sorry but employees were seemingly disinterested in helping somebody who is ready to purchase. read more

Absolutely no motivation. Not even willing to tell me the price of the bike I was interested in.

Last Mile Marin had its Grand Opening a few months back. I've been a customer for many years since their store was located on Van Ness Ave, now located on Octavia in San Francisco. The Marin location being slightly closer for Eastbay residents. The customer service is always top notch at Last Mile. My main man Jake in San Francisco has been helping me with my electric scooters for years, and most recently today I had the pleasure of working with Marcos and Jason. Mini Motors is having a sale on their website which Last Mile will honor. The team of Marcos and Jason spent two plus hours with me setting up my new electric scooter. Helping me understand how to use the app, charge it, etc. There are so many tech features and gadgets on these electric vehicles these days, it takes a lot of time to learn. The biggest positive in buying at Last Mile, a brick and mortar store, is that these electric vehicles eventually will need maintenance and repairs, and Last Mile will take care of you. Need new tires, they got it. New battery or charger, got it. New brakes, got it. And since I'm not particularly mechanically inclined, having them available is great. I'll be a life long customer. Or at least a customer until I'm too old to ride. read more

Jason was great. Great service definitely would recommend them. It's hard to find a place that you trust the people and I can definitely trust them. read more

Terrible experience. Had my kid's e-scooter for 2+ weeks and haven't checked in once. I called 3 times to get an update and the first time it was "in the queue," second time "they couldn't find it," third time they "promised to call me" and of course no call back. What a joke. Terrible customer experience. I still don't know if they have the scooter, where it is in the queue, and what the diagnosis is if they even have it. read more

These guys have every e-bike or scooter or even go cart you could ever ask for... they service all their sales, serve beer while you wait and offer all the accoutrements you need to trick your ride. They're very helpful and knowledgeable. read more

These guys are great. Super knowledgeable and helpful in purchase, troubleshooting, and modifications for a Super 73. Highly recommend.

Finally a ebike store that does repairs. We took our son's ebike into the San Francisco shop to fix a flat tire only to find out they were about to open one in San Rafael! Well, now they're open! They sell ebikes, escooter and eboards as well. Check them out. The only tough part is finding parking nearby. It can get really busy on Francisco Blvd. read more

What a great experience. Marcus was unbelievably helpful. He went way beyond normal expectations to solve my bike parts issues. This place and Marcus are the best!!! read more

Poor service overall. They are slow, don't communicate well, and mis diagnosed the problem. I ended up having to go to the shop 3 separate times. Find another option would be my advice read more

Jason and Marcos very helpful and gracious with their time to help fix a jammed wheel on a scooter. Very knowledgeable too. Thanks fellas!

I just got me E Ride Pro 3.0 Today I don't even know how to say how wonderful Jason and Marco's and all the guy works there. Amazing do you wanna get electric bike no matter where you are this is the place. Thank you so much guys. read more

Start and end your search for an electric bike or scooter here because they are the very best! Marcos and Yeison are a power team full of knowledge, expertise and are just a good time! Not only did these guys listen to my needs, they helped me figure out what features are important to me and then found the perfect option in no time. I was ready to roll out of there the very next day after they made some minor adjustments and added my chosen accessories all right there on site. My Super 73 looks so rad with the added turn signals they recommended. That would never happen when you blindly buy something online! Their knowledge and skills are invaluable and we all had so much fun in the process. I will absolutely be going back for more accessories and any service that is needed. They will even price match online sales as a direct seller which I thought was even cooler. Truly exceptional customer service and great options there in store! read more

Last Mile Marin is a great independant store for electric bikes, skateboards and other e-vehicles. Marcos and Yeison helped my son with his e-bike purchase and were able to answer all questions, explain the differences between model options and were very friendly and helpful in assisting my son and I with this purchase. I'd recommend this place if you are thinking about an e-bike. Kudos Last Mile Marin! read more

We had a wonderful experience at last mile today! Marcos and John were extremely helpful, knowledgeable, and professional. They have a fantastic selection of bikes! If you're looking for an e-bike this is the place to go! read more

Got another flat, even with the upgraded tube liner! This one was unavoidable, the nail was large and punctured everything. I love this place, these guys take serious care of my bike. That's why I go back every single time. I get awesome service and a I feel they give much more attention to my bike than the Toyota dealership when servicing my truck. Got the bike back within 3 business days and it was clean. I brought my Super 73 home and carefully inspected it for dents, knicks, scrapes. Everything was perfect, no marks on my rear rim or anything. They wiped the bike clean for me and dressed the tires. Even charged my battery. Feels great to do business here. Now I'm ready to RIPPPPP, YEEEEEEEE! read more

Marcos and Yeison were awesome. I called to learn more about the JackRabbit bikes as a fun getaround/Burning Man option. I got great advice over the phone, went in for a test ride, and walked out with 2 bikes within an hour - fully charged and inspected. Will be my first stop for any future ebike purchases. read more

The staff are amazing, help me fix my super 73 S adventure with no cost. Truly helpful and a pleasurable experience. Very recommend. read more

The service was great! Marcos went above and beyond in making sure our bikes were ready to go! Highly recommend this shop!

Great customer service! The guys working there are very kind know what they're doing. Got a Super-73 bike in perfect condition. Thank you Last Mile Marin! read more

Great service, these guys are the bomb! they are super helpful and help get you the solution you need for your e bike.

Friendly atmosphere, the tech Izhar went above and beyond to help me. I am a senior. He sent me safely down the road.

Went in and asked for help concerning my electric bike that was damaged. Jason was very helpful. He went above and beyond to make sure I was satisfied. Would definitely recommend all my friends who have issues or just want to shop to go to Last Mile of Marin. Definitely worth the time. read more

I just bought a new Super 73 for my son from Marco's and Yeison. These guys were more than helpful and knowledgeable. They fitted the bike for my son and patiently explained the set up to him. I'd highly recommend Last Mile and especially Marcos and Yeison. read more

Just got my son's 1st e-bike from there today, and could not be happier with our purchase but most of all the service we got. Walking in not knowing anything about e-bikes ( my son knew a bit) the guys working there were so welcoming and knowledgeable. Never felt like they were "salesman" or pushy. Just like a couple of guys who love what they do answering our questions and helping us out. If I asked about a part to add on they would say " oh that's ok but you don't really need it" or present me with that would be helpful or safer, but never pushy. Also one stop shop if there is ever anything wrong you bring it back there. 10/10 would recommend. read more

Last Mile Marin - Bikes Near Me - San Rafael, California

Marcos and Jason and the whole crew at this awesome bike shop are absolutely amazing! My kids Super 73 bike got a flat, my husband tried to fix it but something didn't work - long story short these guys got my kid back on the road the same day! He needs his bike to get to school so their fast service was so appreciated! Plus, they are so nice - the nicest people - big smiles, warm, polite, helpful - they even loaded the bike into my car for me. Definitely the only spot I will be going for bike service. They are the best!!! They sell chargers and beer on tap! Air conditioned too! read more

My E-bike sat outdoors for some time and the chain was rusted and seized and the components weren't in the best condition. One of the bike techs, Marcos, explained all of the services he could provide to get the bike looking brand new and while we chatted he took the time to give a generous complementary service to get things functional. I had a great chat with him, leaned a lot about maintenance and definitely will come back for the deep clean tune up. read more

My son had multiple maintenance needs for his super due to wear and tear. Marcos was very knowledgeable and helpful. The rest of the staff were friendly and engaging. Great experience. read more

Great shop and even better staff. My son had saved for a Super 73 for over a year and it was a big deal to him to go to a shop where he could leave with the bike. I was nervous because it was a big purchase and I wanted to make sure we were getting the appropriate bike for my son's size and age. Marcos & Yeison were wonderful. They set my son up with a newly built bike and answered every question I had (even the dumb ones). They even helped us get it into the car. I couldn't have asked for a better experience. It was well worth the drive over the bridge from the East Bay. read more

Marcos has been amazing!! He went thru great lengths to research, call and locate a charger for me. Customer service at Last Mile Marin is top notch!! read more

My husband and I just bought a Super73-R Adventure and I have to say Marcos and Yelson made the experience "super" easy (pun intended). They were very informative and helpful, right there to answer any/all questions. We're glad we went to Last Mile and we will certainly be recommending them to our circle. We will be back for another one. Thanks, guys! read more

Marcos and Jason were both super helpful, informative, and patient. Customer service is top notch! This is the place to buy an e-bike!!

Marcos was great in answering all our questions and helping us secure the e-bike we were most interested in. Great customer service and experience overall! read more

Staff are exceptional. Jason was super nice and there selection of bikes was also amazing. They had many bikes for amazing value. We were able to ride bike around and they let us take our time and make sure I really got the feel and which bike was right for me. read more

Just had an amazing experience at Last Mile Marin. My son wanted an e-bike for his birthday and I wanted to find a local shop that had a variety of bikes for sale and had a service department. The customer service could not have been better--friendly, knowledgable, no-pressure sales--it was a great experience for someone who walked in not knowing a thing about e-bikes. Better yet, my son got exactly what he wanted and should there be any issues, we were repeatedly told, to bring the bike in and they would help him out. If you are looking to buy an e-bike, shop local and go see Marcos and Jason at Last Mile Marin. read more