Woke up early the other morning with the blaring of the Septic high level alarm. It's a sound I hope to never hear again. I searched for help online and had only two responses to my request. The first response was within a few minutes of my post and it was from KR Contractors. One other company responded about 45 minutes later. I was given a phone number to call for my septic tank issue and called it immediately. Rob answered and I explained what was going on. He said he was on his way and would be there soon. Rob arrived within an hour and assessed the problem with my septic lift pump and the holding tank it sits in. We pumped down the tank only to find ground water leaking in profusely at the piping penetration to the mound. The ground water was from all the rain we had just had the night before but it should not have been leaking into the tank at all. Long story : KR Contractors pulled the old pump and pumped the tank to assess the ground water leak. Had to dig up the dirt around the piping penetration in the tank to fix the ground water leaking in. This part of the job required a backhoe which was on the scene as soon as we determined we needed it. Backhoe operator was a pro and easily removed the dirt in about a ten foot long by four foot long trench so they could get to the piping that needed to be replaced. Turns out the old cast iron sleeve around that section of piping to the mound had cracked and that was where the ground water was entering into the system flowing into the septic lift pump tank. They removed that section of piping and replaced it with all new PVC piping (no more cast iron sleeves) and fixed the piping penetration into the tank so no ground water could leak in again. During this event we checked the voltage on the power plug for the Septic Lift pump and found it to be 92 volts or so. Should be 120 volts or the pump will fail due to high current draw due to the low voltage. Quick assessment showed the old power plug had deteriorated over time so it was replaced with a new, high quality power plug. Power turned on and now voltage at the pump is 121 volts. So there were quite a few issues here: Failed pump (17 years old so it did a good job and perhaps the low voltage caused it to fail early), voltage at power plug was 92 volts, ground water leaking into the tank causing the pump to cycle on and off quite a bit or run continuously. Everything was repaired, replaced and improved quickly by KR Contractors. I am very pleased with the service and everyone involved in my fiasco were very pleasant to speak to and deal with. I highly recommend them for any issues like mine. Check out their website, they do more than septic. Great company, great people! read more