About 6 years ago I rented my first studio apartment through KPL and had the best experience ever. I left quickly for Hawaii and spent the last few years deeply regretting it and longing to come back to that studio. Living there was never transactional since laura (the landlord on sight) was so friendly, attentive and accommodating. It truly showed in the way laura and I continued to stay in contact by sending her future tenants, swapping furniture and checking in to see if there were any future rentals when I was in between places. Luck was on my side years later when a one bedroom opened up while I was ending a lease. My application process was super easy and Darren who worked in the office was extremely kind and helpful when I had questions about paperwork. Now I'm back and couldn't be happier. The building has so much charm, the tenants are respectful and laura continues to make the building like one big home. I couldn't be happier and will always recommend KPL. Thank you so much guys! read more

We unfortunately used this property management company based on someone's recommendation and regretted signing a one year contract immediately. Horrible communication, charging us nonsense fees, took 4 months to complete basic repairs to get the unit rented, took insanely unprofessional photos, took 6 MONTHS to get the house rented, then left a window unlocked while showing the property, so the house was burglarized, then charged us fees for "dealing with the burglary". We lost SO much money with this company. The "painters" they hired sprayed paint all over the windows, hardwood floors, glass showers etc and when I complained (they charged an insane amount for these painters btw) I was told that's just how painters are! Lady I've been a home owner for 13 years and I've never seen such horrible work. The one star is for Darren who seems like a nice person. Everything is much easier with our new property management company, thank goodness this nightmare has ended read more

I have had a GREAT experience living at a KPL Select Property in Van Nuys, CA. I highly recommend them if you need to rent a property in the Southern California area. Anyone I have delt with at KPL has always been kind and attentive. If I ever had a question or needed assistance they have responded in a very timely manner. The property where I live is always kept clean and maintained very well. I feel very safe and it's a place I can call home. read more

Darren was very helpful and the staff answered all our emails promptly. When ever we had an issue they took care of it quick wether it was repairs or building updates. Would definately rent from KPL Management again. read more

Never ever rent a unit from KPL in your life. I made the mistake in 2023 when I rented a unit at 9804 Beverly hills and they made my life hell and harrassed me for months related to maintenance requests, sent eviction notices for offences with no proofs, communicated poorly to any tenant request and finally after I left the premises to get away from them, they did not return my deposit. The management is full of absolute criminals hiding in plain sight and would make your life absolute hell. If you do end up reading this before choosing to rent from them, I may have just saved your next years. I do not say this lightly having rented units for over a decade now all over the country. These people are absolute psychopaths. read more

First off, I never write reviews. I get it, people are busy but just communicate if you need to reschedule before we drive and show up. I came from San Diego to see this house in Los Angeles. They have horrible communication. We scheduled a tour and they didn't even show up to the tour for the house. They replied after we got to the house, waiting for her and then reaching out, sorry for the late response.... We need to reschedule. Seriously?? Then we re-scheduled another tour the next day and they still didn't show. No sure if this place is a joke or not. I would y do business with them. read more

Trust me, don't rent from this company. You will have issues and they will show no care. It will take them two weeks or more to have your issue fixed. And by fix, I mean patched because the issue will happen again. Their emergency line is fake. It goes straight to voicemail every time even during weekday operating hours. If you call the office with your emergency, they'll tell you to put in a maintenance request (which takes days even weeks for them to respond to) and then they'll hang up on you. If you rent from the property on Haskell you will get roaches, water bugs and other insects unless you seal off all entrance points including the drains. You will also experience leaks in you have pipes directly underneath the apartment. I'm warning you, rent from someone else. read more

Rent from them if you wish to add stress to your life. KPL lies and cheats their tenants. Work orders are not completed in timely fashion. They left a hole in the living room wall for 3 weeks. Asked for a mold test and wouldn't share the report with me. No response to incident reports of theft. Lost all my groceries after the electric panel had a melted piece in my unit - no power for 20 hours. Not even an apology from them. Heater didn't work for 3 weeks. And so on. All this happened in a span of 1 year. Left as soon as my lease ended. Would never rent from them again. Beware and think twice before renting from KPL. read more

KPL started managing our building a few years ago and at first it was an adjustment. Now the building looks a lot nicer and our new manager Morgan is great. She's friendly, very good at getting back to me quickly and is very organized. I also really like the online portal for rent payments and maintenance requests. It's SO much easier than the old system of calling or emailing to submit a request. All-in-all I am happy which is hard to say about a lot of management companies. read more

These complete incompetent people sent an email That the elevator is working in the building. We moved out that building 4 years ago!!!!!! I called and spoke to the rudest, unprofessional, POS receptionist I have ever dealt with. The incompetent rude receptionist hung up on me 11 times! Absolutely disgusting behavior. Asked for her supervisor, hung up, asked her name, hung up. DO NOT EVER DO BUSINESS with these thieves. They lie, have zero cue how to manage and are the rudest people you will encounter next to Howard Management. read more

My wife and I have dealt with a lot of management companies over the years, and can easily say that KPL has been the best yet. They respond to requests promptly and with no questions asked. They have been nothing but transparent and helpful with anything and everything my wife and I have requested. The property is kept clean and tidy, and the on-site managers Martin, and Denise are really great! They have been nothing but helpful, and make sure that the property is well cared for. read more

Better than Borba Property that's for sure. Everything has been smooth sailing and customer service is good.

Love how easy leasing is especially since everything is done through an online portal. Maintenance requests are always resolved promptly!

They only "select" you not for your ability to pay but based on your "credit" if is not PERFECT you are out. Don't bother apply. They sent me a letter denying rental - I NEVER BEEN DENIED RENTAL IN MY ENTIRE LIFE - I sent all my proof of income and my ability to pay timely but that didn't matter because they don't care if you can pay rent, they only care if your "CREDIT" IS PERFECT. read more

The Guy I am dating lives in a KPL managed building in Brentwood and I am really impressed with the service that he gets compared to where I live. I clogged the toilet pretty bad and caused an overflow--it was a major emergency and we called to have it fixed and they came the same night! Also, I spoke to Alex and Annie and they were friendly and helpful with all of our needs. I only stay over a couple of nights a week, but I feel like it's home (don't tell that to the guy I'm dating or he'll break up with me). I own my condo, otherwise I would definitely look into living at a residence managed by KPL. read more

What an absolute joke of a property management company! Making people wait, lying about where the showing agents are and then making excuses when there is more then enough emails to prove how absolutely unprofessional this company is. If I could put no stars, I would! Dulces is incompetent and completely unapologetic, Susan is a complete and utter liar and the guy who answers the phone could give two shits what your problem is! If I owned a property or building, I would never in 1 million years have this company represent me, my property or my money! Period! Buyer BEWARE!!! Read the real reviews!! read more

This review is from a property owner's perspective. I had been so hopeful after reading some of their reviews, meeting Annie and getting a recommendation from a friend. Ugg... what a terrible experience. Our tenant had a leak that they should've reported immediately. Unfortunately, they didn't per KPL and didn't know or think to shut the water off. Ultimately this completely flooded our unit ruining our hardwood floors and cabinets. The actions of the tenant, I understand are not KPL's responsibility. But the lack of response/communication on KPL's part to the leak and the delays in getting the repairs going afterwards are what I believe earned them the 1 star rating. There was a complete lack of responsiveness from KPL to the initial leak. I found out about the leak that night bc I'm friends with the HOA president. Our president got an emergency call from our HOA manager (NOT KPL) saying the tenant was reporting this emergency leak. They also said the tenant had reported trying to reach KPL earlier in the morning when they first noticed it, but no one was answering and they had to go to work. KPL later said that the tenant knows not to call and all things need to be reported via an online portal. I don't know who's telling the truth, but I do know that the 3 calls we made to KPL's emergency line and the 2 calls to Annie's direct line also never got answers. In the subsequent weeks, I felt like I was constantly having to hound them and only when threats of ending our services did I finally start getting responses from them. I'd say there were probably about 2-5 days of good service and communication with Annie. But then, it went back to days to weeks between answers. KPL sells themselves as a responsive, no headaches management company. Luckily our HOA manager was able to get our building's emergency plumbers out there that night. Since then, it's been delay after delay in addition to lack of communication in how to get our unit back into rentable condition. It's now 3 months later and we still a have a unit that's unlivable. Today I finally had it and decide to cut my losses with KPL. Interestingly, 20 minutes of my letting them know I want to close out our account with them I finally get an update saying estimates are coming and "oh! here's one from our trusted guy." I can only guess how annoying being a property manager can be... You must get it from both sides all the time--tenant and owner... but man... I don't think my expectations were too unreasonable here. Just wanted clear, responsive communication and some action. So much wasted time and in retrospect, money. This experience has been such a huge disappointment and source of unnecessary stress. read more

I first used KPL Property Management around four years ago to handle the rental of what had been my personal residence. I received absolutely five-star service, Annie and her team did an amazing job of marketing, pricing my home and securing the best possible Tenet in a short timeframe. We still have that same Tenet, who was and has proven to be the best and most trouble free Renter / Landlord match. I also own a Rental Duplex in Los Angeles and had personally handled the management of that property for many years. After the fantastic experience with KPL on my home, I decided to turn over the management of that rental property to KPL - what a game changer! I had a tenet that was, to say the least, high maintenance and had "boundary" problems - texting me regarding non issues, at all hours. I don't have that issue now that KPL is handling the property. If you are looking for a Property Management Company that will take care of your property as if its own and be attentive to you and your Tenets needs, KPL is your best choice. I have found KPL to be highly trustworthy, efficient, and responsive which equals Happy Landlord, Happy Tenets. A great thing, what more can a Landlord want from a Property Management Company? read more

I'm a tenant in one of the Long Beach buildings. While the vibe of the building and building manager (who regularly makes repairs and improvements on her own that KPL refuses to so much as acknowledge) fits perfectly with the laid back, vibe of the city, the person in charge, Leeza Piano, is an absolute train wreck at dealing with tenants. Immediately adversarial, unreasonable with a sanctimonious attitude, dealing with her is like dealing with a petulant child. I've heard others' horror stories in dealing with her which leads me to believe she might have something hanging over the owner, Kelley, in order to keep her job. I absolutely love the building I live in and the neighbors. The manager, is again a big reason why the building works as well as it does. But dealing with Leeza is a chore to say the least. I have requested multiple times to not have to deal with her and I will not being doing any business with her ever again. Any interaction between myself and the company will be with anyone else but her. My advice before signing a lease is to figure out if the everyday living environment is worth the occasional run ins with someone who is to say the least not a people person. In my instance, I can say for not, it is. read more

I've been living in my apartment for a few years now and ever since KPL became the new property managers it's been really difficult to get things fixed around our property. Our management company before was the best. For example last year in 2017 February we I formed them that our washer and dryer for our property broke. They attempted to fix many times with it still always breaking down. In addition it had become a safety hazard as the washer would flood the entire wash house and the units remained plugged up. I informed the property manager And took many pictures to document. One year later we still don't have a washer and dryer. In the meantime time they have raised our rent and has not responded to my request to be financially compensated by a reduction in rent as a result of having to pay to go to a wash house that cost way more to wash at home, in addition to having a loss of income as I have to take time from one of my jobs to make time to sit at a laundry mat and wait for open units I don't write very many bad reviews but I feel that any property owner that hires a property management company to look over thier units should know how thier tenants are being treated. I've been in this property for many years now. I payment rent on time and look over this property like if it was my own and all I would like to see is better communication and respect for all tenants living here at this property. read more

What a great management company. Very reliable offering great customers care and attention to detail. By far one of the best in the biz!

I've been with KPL select the past year and they really know how to manage our building. Annie is always attentive to our requests and Alex and Mariel are great also. The girls are so nice over there! Definitely rent from this pm company! read more

Very unprofessional company be aware!!! They make promises and don't follow through. Be Aware!!!!

I loved living at this charming apartment complex. My apartment was cute and spacious. I had a patio with a gate that opened to the laundry room and parking. It was very convenient. The on-site managers are awesome. Very friendly, professional and engaging. It's a small complex which made it easy to meet the other residents. There's a real sense of community there. I enjoyed my time there and I'll miss everyone, especially the children. read more

I have lived in one of the buildings for only four months, but I have had nothing but positive experiences. During the move I was confronted with a pest problem, the problem was dealt with immediately (as soon as I hung up the phone with the property manager). The exterminator came a couple of hours later. The manager followed up several times and did NOT BLAME ME for the issue. She was sympathetic and the pests were exterminated. I have been bug free ever since. The manager and neighbors have been nothing but kind. The building is older, but well maintained. read more

This has been my first move into an apartment by KPL Select Property Management and our manager Leeza has been nothing but great to my girlfriend and I. Amazing staff, quick maintenance responses and never had a single problem with them. Awesome! read more

Lived in a Long Beach kpl property of 2.5 years. Horrible follow up to any maintenance request, poor communication, left hand and right hand have no idea what the other is doing. They make very irrational decisions and appear to have no experience in how to run a business or be ethical. I don't believe they have revisited their mission statement since written. Very disappointing experience. read more

I have lived at one of the KPL properties for the last 2 years now, and Leeza Piano has been nothing but accommodating. I have had little to no problems with the unit. As I write this review, I am currently going through a maintenance issue where I am having a pipe replaced for the unit above me. They are having to work in my unit to get up to the pipes. Leeza and the team have working tirelessly at getting the job done quickly and effectively, not to mention very apologetic for any inconvenience I may experienced, which is none due to the timely fashion this is being taken care of. I'm very impressed, compared to past rental management companies. read more

I like the idea of paying rent online and with automated reminder, I never miss a payment, Maintenance can be requested online too,and with Very nice and accomodating property managers who are always quick to respond (Matt and Eliza) living in our rented place is not only fun, its also convinient. read more

This is a great community! The management is excellent, the neighbors are nice, and I always felt safe. The apartment interior is a bit dingy and dated but the price is great. I never had a single issue with bugs!!! I would 100 percent recommend living here!!! read more

So I am currently renting an Apartment in Los Angeles thought KPL Select and thought i would leave some feed back: So far my relationship with KPL Select (more specifically Leeza Piano) has been very professional, respectful and most of all prompt. They have thus far Answered all my questions and delivered any notifications in a timely manner. I truly appreciated that i could call or text Ms. Piano anytime on ether her work number or personal cell number. I look forward to continuing my relationship with KPL Select and would recommend them very highly to friends and Family. Let me be clear that the only reason i rate them 4 out of 5, is quite simply because all-tho my experience thus far has been a pleasurable one, it has only been for the last 5 months. If KPL Select keeps up the good work however... i just mite have to come back and change the rating to 5 out of 5 ... =D Hope this helps! read more

This was the WORST EXPERIENCE we've ever had with a management company! They don't even deserve one star. After we put in an application for one of the properties they manage in Burbank, CA, along with all of the paperwork they require for verification, we were told the application was approved and also received an email stating the same. The lease was then sent to us for our signature along with all of the necessary companies to contact to turn on all the services (i.e. water, power, gas, cable, etc.) After returning the signed lease and receiving yet another email welcoming us to the property we proceeded to hire movers, turn on all the utilities, schedule the cable company, etc. for our move in date. The afternoon before our move in date, we were sent an email (not even the courtesy of a phone call) letting us know that we were not going to be able to move in due to some sort of technicality. We immediately tried to call and was told the person we needed talk to, Annie, was busy and could not take our call. We left a message stating the urgency of needing to speak with her. We then called again and this time she was in a meeting and we left another message. We called again 2 hrs later and was told she was still in a meeting. It was at this point that we all realized she was avoiding us and conveniently no one else could help . Not only is this place EXTREMELY UNPROFESSIONAL, they are just downright rude. I wouldn't wish this company on my worst enemy. read more

KPL managed the rental property where I am a tenant, and I have nothing but positive experiences with them. Leeza is professional, attentive, responsive, and friendly! She has handled any and all situations and problems with care. All maintenance requests are completed in a timely manner, and the tenant portal is very useful! read more

I was in a very difficult situation and I needed to relocate immediately and the folks at KPL, (namely the property manager Leeza) was sensitive to my needs and helped expedite the process quickly and efficiently. She even emailed me a couple of weeks after I moved in to check up on me and to make sure everything was ok. The highest compliment that I can pay to her is that even though she is extremely professional, she is also very attentive and down to earth. I feel like I am in good hands with her managing the property and am confidant that if and when complications arise that it will be dealt with proficiently and with sensitivity. read more

I just started renting from KPL Select Property Management about 2 months ago & they have been amazing. Leeza is the best! She is on top of everything. She always calls, texts or emails me back. Super down to earth & very professional! I am very happy so far & i have zero complaints! I definitely happy that i rented from KPL Select! read more

About a year and a half ago, my partner and I began renting a condo managed by Leeza Piano at KPL. From the first time we met her, she has been easily reachable, very friendly, and extraordinarily responsive to any issues we've come up against (which are thankfully few). We have very much enjoyed our experience! read more

I've been using KPL to manage my property in Sherman Oaks for just over a year and they have been fantastic. Leeza has been on top of everything at the property and has handled some pretty nasty situations with diligence and care. I'm very glad I put my property in their hands. read more