Our experience with Justin's Professional Landscaping was very disappointing. We encountered…read moreserious workmanship and installation issues that could not be resolved directly with the contractor. We contracted for landscaping work, a redwood pergola, patio cover and a cement patio for just under 30k. We ended up having to file a complaint with the California Contractors State License Board (CSLB), and after an independent inspection and mandatory arbitration, we were awarded $18,140 for the cost of repairs. The contractor ultimately paid the award in full to avoid loosing their Contractor's License and possibly their bond. Unfortunately, the arbitration process took almost a year and required significant time and effort. We would never use this contractor again but if you do, we would highly recommend that you perform thorough due diligence, make sure the contract spells everything out in detail to include specific dimensions, types of materials, etc., keep detailed records throughout the project and if any issues arise do not make any additional payments until all identified issues are resolved.

TLDR; My project suffered from poor planning, inadequate oversight, and unacceptable workmanship. I…read morewould advise others -- especially first-time homeowners -- to proceed with caution and consider other contractors. It took me over a year to emotionally recover from the trauma of working with this business as a first major renovation project. --- Long story below As a first major home improvement project (front yard and driveway remodel), I hired a separate professional designer, had 3D renderings made, selected materials in advance, and clearly communicated the desired aesthetic and expected quality to all bidding contractors. Justin's Professional Landscaping had strong early reviews and was responsive at first. I agreed to a contract requiring over 25% upfront payment (which I now regret). Key issues I experienced: - Repeated requests for payment before corresponding work was completed - An uncomfortable incident where the foreman (Justin's father) came to my home on an off-day claiming he hadn't been paid, despite my having already paid Justin. - Poor daily cleanup, resulting in my HOA issuing a notice - Minimal on-site supervision by Justin - Workmanship issues (photos available), including: A unleveled wall that started leaning forward shortly after installation, uneven capstones and a section creating a tripping hazard, poorly graded and uneven pavers, joint sand not installed promptly, and walkway that was not correctly aligned with my front door. By the time these issues surfaced, I had paid about 90% of the project cost, yet the work was incomplete and did not meet reasonable expectations. A revised scope was attempted for the wall only (against my better judgment), but supervision and execution problems continued. After observing additional mistakes, poor practices and lack of control over the crew, I terminated the contract.

My front yard needed help desperately. I am super glad I chose Black Diamond to handle my project…read more My point of contact Matthew was super professional and gave me expert advice every step of the way. I really appreciated that he was always available to answer my questions. Matthew also went out of his way to ensure the materials we liked were acquired for the project. He ensured that everything was to our liking and was meticulous in his walk-throughs and made sure everything was completed perfectly. Leo and his team worked super hard and diligently. He paid close attention to detail and didn't rush any part of the remodel. During demolition he was super careful not to damage my property and always asked for our opinion/permission before installing or completing a part of the remodel. Overall I have more projects in mind for my house and will be enlisting Matthew and his team in the future. My wife and I are super happy with our new landscape. Thank you Matthew and Leo!

Black Diamond Paver Stones & Landscape, Inc. did work for us six years ago to our walkway entrance…read moreof our home. What initially sold us was the 26 year warranty. So, we decided to reach out to them since we loved the pavers they did already, but this time with a MUCH bigger job. They sent Matt M. to our home, who ended up being our Project Manager. What was super important to us was to find someone that could translate our vision to his team and bring it to life. This is exactly what Matt did. His crew Sergio Sr, Sergio Jr and Marco and the rest of the crew were absolutely amazing! They paid attention to detail. They never rushed the process. They were always kind and understanding. They worked endless hours in brutal weather and poured love into our home. Super humans is what we called them! Master Masonry at its finest. If you are ever thinking about any hardscaping, landscaping or draining system for your home it would be in your best interest to reach out to Black Diamond. And ask for Matt and his All Star Team. They will not disappoint. Thank you Black Diamond!

We received two estimates for the work we wanted to do in the back part of our yard. Jerry was very…read moreresponsive and provided an estimate for us the next day. We changed our minds about the original plan and he was very accommodating. His crew arrived on time each day and were very polite and answered all our questions as the project progressed. They did excellent work and completed the project as scheduled. Highly recommend.

Jerry and his crew did an amazing job. The old fence and overgrown landscape in my side yard (14'…read morex 40') was removed in record time. They leveled the ground to ensure that it sloped away from the house. Jerry recommended a change to the style of fence, it is gorgeous! Concrete was poured, colored and stamped. I now have a beautiful space to enjoy the outdoors. Throughout the process Jerry clearly communicated keeping me updated on their progress. Couldn't be happier, highly recommended.

We moved to our new house a few months ago and had a good amount of apprehension submitting our…read moreplans to the HOA approval committee - you hear the horror stories often. After interviewing three designers, we chose Ian and I'm happy to report that our plans were approved within 48 hours of sending them to the board. One neighbor, who used to serve on that committee, said "these are the most detailed plans I've ever seen". Ian's attention to detail had to have been a major factor in their decision-making process. What we liked about Ian was: he was able to easily and quickly share examples of other designs he had created; he told us that his fee would include revisions, he wouldn't nickel-and-dime us; and he has established relationships with many/all contractors that we'll need to complete the work. I'll update this review as we go through the process...we're only at the approval stage now. We need to have a good portion of the backyard demo'd before the work can begin. But so far, so good. Ian has delivered what was advertised.

Ian Hall and his team at Hall Landscape Design were fantastic! Ian was a very good listener,…read morequickly drafting an accurate layout based on our input. He put us in touch with very knowledgeable contractors and was always very responsive to our needs. Highly recommend! ~ Christine

My 2nd project with Roberto, assembling a pergola with cement footings, it came out perfect and we…read morelove it! I appreciate his straightforward detailed quote, quick turnaround, and as always quality work with attention to detail. Highly recommended for yard projects!

My wife and I had a great experience with Rob and couldn't be happier with how our backyard turned…read moreout. From start to finish, the team was professional, friendly, and easy to work with. Rob was extremely accommodating, knowledgeable, and willing to listen to our ideas while also providing helpful recommendations based on his experience. He took the time to understand what my wife and I were looking for and worked with us to make sure the finished space reflected our vision. The quality of the work was great, and we really appreciated the professionalism and communication throughout the project. Our backyard has completely transformed, and my wife and I are very happy with the finished product. We would definitely recommend Rob and his team to anyone looking for a landscaping company that is knowledgeable, professional, and genuinely cares about providing a great experience for their customers.

My front and back yards definitely needed a lot of work and planning for this project was very…read morestressful. After acquiring several quotes from other companies, I was so lucky to have chosen New Look Landscape with Deo. Deo provided me with an unbeatable price for the job and a very detailed contract. Deo is such a personable and hard working guy! He truly cares for his customers and his crew. From the beginning to the end, he made me feel at ease and made sure I was fully involved with the planning and decision making needed throughout the project! Deo and his crew (Ricardo, Kevin, & William) are all very professional, showed up to work on time everyday, and are very efficient in what they do! They went above and beyond of my expectations for this project and I am so impressed with their work. Even days after the project was finished, Deo checked in to make sure everything was going well with my landscape! I'm extremely excited about my new front and back yards! I have received so many compliments and I look forward to enjoying it for many years to come! Thank you to Deo and the crew!!

New Look landscaping and home improvement Ltd. The company stole many valuable things from our…read morehouse while we were away from home while working in gardening services, and their service is very bad

Owen is a great communicator and problem solver. He put together an excellent plan based on our…read moreinitial Yardzen design, keeping in mind budget and practicality. His team is top notch and they work quickly and efficiently. He coordinated seamlessly with our pool contractor as well. No surprise costs or expenses. Highly recommend.

I HIGHLY recommend Owen and his team at Keystone Landscaping!! They did an incredible job…read moredesigning (thank you Kelly Crandell!) and landscaping both my front and backyard. I was working with a separate pool contractor at the same time, and they coordinated around that seamlessly. They were efficient, professional, and impressively clean throughout the entire process. Jose, the foreman, was fantastic to work with. He communicated clearly, was extremely kind, and made the whole experience smooth and stress-free. The work turned out beautifully and am getting compliments from friends and neighbors. If you are planning to get to landscape your yard, do yourself a favor and have Owen and his team at Keystone Yards do it for you!!

Rodolfo was responsive, friendly, and efficient. I hired them to change 12 sprinklers , fix a…read morecouple of drip lines and add a couple of pressure regulators. I'm very happy with the quality of the work. I would use them again.

From beginning to end our experience with this company was amazing. Top notch customer service with…read moregreat responsiveness and the project was done beautifully and in a timely manner. Rodolfo is reliable and friendly and was an active part of our yard renovation every day. I have not one critique or complaint! Highly recommend.

I can't say enough great things about Innovative Concrete Solutions! It took me six months to find…read morethe right concrete contractor for my new build, and I'm so glad I waited until I found them. From start to finish, they were professional, knowledgeable, responsive, honest, and incredibly detail-oriented. They kept me informed throughout the entire process, took tremendous pride in their work, and were respectful of my property. They were also exceptionally clean--when they finished, they didn't leave debris or a mess behind. They completed a driveway extension, stamped and colored patio, mow strip, and a custom concrete bench, and the quality of every part of the project is truly second to none. The craftsmanship, attention to detail, and finished product exceeded my expectations. It's clear that this is a company that genuinely cares about doing things right and making sure their customers are happy. Finding the right contractor can be stressful, but Innovative Concrete Solutions made the entire experience easy and enjoyable. I would absolutely use them again and highly recommend them to anyone looking for exceptional concrete work. Five stars all the way!

We had Innovative Concrete Solutions lay so much of the concrete in our front and back yard and…read moreboth side driveways. Originally, last May, we wanted the side driveways and a concrete slab to put our Tuff Shed on in the backyard, but within a week, we knew Innovative Concrete Solutions would also do high quality work on the patio portion that we wanted stamped and colored, so we added that to the backyard project. The owner Ramon designed a color for me after I showed him pictures of the shade of terra cotta I was going for. I received so many compliments on the unique color of my patio concrete from friends, family and neighbors. He can work a color to your preference, he has colors ready or you can come up with your own like I did. My husband and I were super pleased with the entire look of the two sides and back yard! Four months later in Oct, we were ready to put a couple of concrete walkways in the front yard. Again, I had specific designs chosen for stamping and colors and Ramon delivered again on another unique design and color impression sample that satisfied the look I was going for. For the price he was charging me for the two walkways, it was indeed worth what I got in return. The work done was professional and high level. We were beyond happy with the vibe and look created. THEN UNEXPECTEDLY, the ground below the main walkway started uprising within a month of the completed walk way work. My husband called Christian, and both Ramon and Christian came by within minutes and ensured us they would redo the concrete edge so the sidewalk and walkway would be seamless again. Not that any of this uprising was their fault and yet Ramon didn't want to charge us for any of the work he did today to get the concrete even with the sidewalk again. As customers worldwide would agree, customer service beyond the original project or product is everything to us. Thank you INNOVATIVE CONCRETE SOLUTIONS for the innovative and custom look created for us and the solution to the only one problem that came up. We cannot thank you enough for all the beauty the concrete has brought to our outdoor space and for going above and beyond to smooth down the edge of the concrete which looks absolutely amazing now!!