Well I had to write a review on yelp because John keeps flagging it on google. Kinda makes sense now since he doesn't have ONE bad review. This was the review he deleted.
So originally I gave Koza 5 stars review: I ended up deleting
and parting ways with koza because of my negative
experience. I was gonna let this be but since I just came to
find out that Michelle, John's wife and front manager spoke
Ill of me. I found out that she told the person who dropped
my car off that I ask too many questions. That really pisses
me off because #1 this is my first time using you to do a
major job. #2 this is a service business. If you don't want
people to ask questions with expensive bill then close your
door. It's extremely unprofessional to shit talk a new
customer with a 4k bill. Which needed a deposit even
though I supplied all the parts which are top quality as well.
Although my experience was ultimately negative because
my car couldn't be tuned correctly, I was at least happy
with John's communication and the fact that he refunded
me for the tune. Michelle's lack of professionalism and lack
of knowledge on products, labor price, and scheduling lead
me too this. If it wasn't for John professionalism I would of
given a 1 star based on the drop off day, to need to give a
deposit before any work is done and having to bring the car
back 4 times. If I could go back
I would have gone to speed inc like I ended up
doing and I would of spent less labor money and tuned
right the first time. read more