My friends at work and I stopped in here for lunch at the recommendation of another co-worker. We came on a Thursday and it was pretty busy.
Service started off great. He gave us a few minutes to look over the menu and brought us our drinks. We decided to split the deviled eggs appetizer and were so excited to try it. It took a long time to come out, and when it did it was only 2.5 eggs. Incredibly disappointing for a $15 cold app. I ordered the hot honey fried chicken thinking it would be one piece of fried quartered chicken (or a maybe a combo) because the menu didn't say specifically what it was and it was in between quartered chicken and chicken wings. I picked mashed potatoes + fried okra as my sides and added an additional side of macaroni and cheese. One friend did the combo with whiting (at the recommendation of our server who said it was better than the catfish) and meatloaf and picked mac and cheese + mixed greens as her sides and my other friend picked the baked quartered chicken with coleslaw (can't remember her second side). Our server stopped by a long time later and said our food was being made and that we would be up next, but they were feeding a large party before us (no problem, they were here before we got here) and that it would be a "5 minute delay." 5 minutes became 15-20 minutes. During this time we also went 30+ minutes without waters being refilled. Once our food finally came, we asked for refills, salt, pepper, and vinegar. My water and one of my friend's water was refilled, but our other friend who had ordered tea never received a refill the entire time we were there (2 hours).
My chicken that came out were all wings, which I did not want and wouldn't haven't ordered if the menu stated that. Our server said "they always come out like that and he would have told me if he knew I didn't know that." He went through all of the specifications of the baked vs fried chicken and dark vs white meat with my friend who ordered the baked quartered chicken, so it seems odd he would just not mention that when I ordered. And again, the menu has a separate option for chicken wings, so why would a customer expect the "hot honey fried chicken" to be only wings? He asked me 3 times if I wanted him to swap it out, which was frustrating because if I said no once, then please stop coming back to the table to ask me again. I said no thank you the first 2 times and then the 3rd time I added in that we didn't receive our food until we had already been there for an hour and I didn't want to wait that long again for a replacement. I ended up deciding I would just bring them home to my husband to eat for dinner. I ate my sides instead (glad I had gotten a 3rd one to try) and had to add copious amounts of salt and pepper to the mashed potatoes and mac and cheese because they were not seasoned. They were served hot and had a good texture, but there was no flavor, which was weird because it's a soul food spot and not at all what I remember from their original location. My fried okra was also not seasoned, but had a good breading to okra ratio and was served hot.
My friend that ordered the whiting and meatloaf liked her meatloaf, but only ate part of her whiting fish and gave up because it was nothing but bones on the inside (server recommendation, but nothing was mentioned about bones). Her mixed greens were not seasoned and even after adding in malt vinegar she said they still weren't good. She did not like her mac and cheese and said the noodles tasted gummy. My other friend ate her baked chicken, said it was not seasoned like everything else, and did not like her coleslaw either after trying a bite and adding extra salt and pepper.
I asked for a box for the wings and we sat without water while talking for another 30 minutes (again, we were here for 2 hours) while waiting for our server to come back so we could get checks. When he did come back we said we'd all do separate checks and instead of splitting the appetizer between he just put it on my check. This should have been split evenly or him ask us beforehand who wanted to take it if that wasn't possible.
Overall, we ended up being gone from the office for 3 hours because of the drive time there and back and being in there for 2 hours to wait on food, eat, and wait for a check. Just something to think about if you are also wanting to stop in for lunch on a weekday. We were collectively disappointment in the flavor of the food and experience we had there and would not come back, which was a huge departure from when we first sat down, looked at the menu, and joked we'd have to come back enough times to order a different appetizer to split each time until we had tried them all. Our server was friendly and had manners, but lacked attention to detail and follow up, which are key to guests having a good experience. read more