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    Kotula Edmund N DMD

    5.0 (1 review)

    Services - Kotula Edmund N DMD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Kotula Edmund N DMD Photos

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    12 years ago

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    People searched for General Dentistry 992 times last month within 15 miles of this business.

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    Northeast Family Dentistry

    Northeast Family Dentistry

    2.3(3 reviews)
    1.7 mi

    Dr. Gallen has been my dentist since I was 10 ( I'm 32 now). She has always been timely and has…read moregreat "bed-side" manner. The staff is also very nice and accommodating. My entire family goes here and we recommend it to anyone looking for a dentist.

    This experience was unfair and I want to share it…read more On Tuesday, I had a dental appointment at 12:00 PM. The day before, my daughter had just returned from an international trip, and we were staying with family in Delaware. Even though she was exhausted from traveling, I drove back that morning so I wouldn't miss my appointment. Before I arrived, the office called to let me know there was maintenance being done in their building that they were not aware of, and asked if I could come later. The receptionist who called me was extremely kind and professional. Later, she called again to apologize because the power had gone out and they had to cancel my appointment. I completely understood that it was out of their control. She rescheduled me for Thursday at 10:00 AM. Unfortunately, on Thursday morning, the power went out in my bedroom because of my air conditioner, which caused my alarm to shut off. At 10:07 AM, I received a call asking if I was on my way. I called back at 10:12 and explained what had happened. I told them I live only a few blocks away and could be there in about 7 minutes. The receptionist told me that if I wasn't there within 5 minutes, I would not be seen. I said I understood and asked if I could simply reschedule. She then told me, in a very rude and dismissive tone, that I would have to pay a $50 no-show fee before they would schedule another appointment. I explained that just two days earlier I had been completely understanding when the office had to cancel my appointment because of the power outage, and I hoped they could show me the same understanding over being only about 17 minutes late due to an unexpected power outage at my home. Her response was simply, "Our power went out." I replied, "Mine did too." I also expressed that I felt it was very unfair to be charged the fee under these circumstances and that, given how the situation was being handled, I would not be returning to the office. Unfortunately, there was no empathy or willingness to work with me. I want to be clear that Dr. Barb and every hygienist my daughter and I have seen have always been wonderful, caring, and highly professional. This review is not about them. It is about how this particular situation was handled by the receptionist I spoke with on Thursday. My daughter and I have always respected this office and have never missed an appointment. In fact, there was even a time when we were both sick, and instead of canceling at the last minute, I called ahead to let the office know so they could take extra precautions to protect everyone. We still kept our appointment because we value their time. I understand that offices have policies, but I believe policies should also allow room for reasonable circumstances and the same understanding that patients are expected to show the office. After everything that happened earlier that week, I was disappointed by the lack of compassion and flexibility.

    Kotula Edmund N DMD - generaldentistry - Updated August 2026

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