This review is given after speaking to the office manager…read more The most unprofessional and unethical dental experience I've ever had. Jenna arrived late, rushed through my chart, ignored my history, and was rude and dismissive from the start. She forced multiple X-rays with no explanation, creating an unsafe and uncomfortable environment. Dr. Angela Walters-Hagen was equally cold, sarcastic, and condescending, even laughing when I said I wanted to leave. Furthermore, they lied to the office manager about their actions. No patient should ever be dismissed, humiliated, or disrespected for advocating for themselves or their medical history. A positive takeaway is the administrative team--Joy at the front desk and office manager, Keisha -- who went above and beyond to apologize and treat me with genuine kindness and respect, which the medical staff lacked. In contrast, Jenna and Angela's conduct was not only unprofessional but careless, insensitive, and unethical.

I have been a customer of Dr. Dale Grove when he started his practice with Dr. Brown over 40 years…read moreago & was completely satisfied. When Dale's son Jeff joined the practice, I continued with Grove but Jeff sold the practice & the current owner/mgmt co, Premier Care Dental, a NY mgmt co. has instituted a menu of Pricing that is twice to 4 times the cost of Berks County Dentists. ( I did my own mkt survey for implant cost on 5 local top 10 Berks county dentists) & Found a $2,000 to $4,000 higher cost for an implant. Premier states on their web site mission statement 'affordable', however that's NY & NJ high end pricing & not secondary markets. I explained this to the Asst. Mgr at Grove & the result of her inquiry was 'NY was not adjusting their menu of pricing for Berks County'. I was not going to pay double for an implant when locally I could get the same service for substantially less. In addition Grove now charges for work performed that day before any insurance coverage is researched. ( an estimate is calculated however mine was $1000 under estimated) so I paid the higher amount. Also, Grove now charges a 3% credit card fee, for medical work with their 'double cost fees. The work performed by Dr. Weber was excellent, however, he had little discretion on the fees directed by NY Head Office. I have found a local dentist to complete my implant at almost Half the Cost quoted by Grove Dental so I'm NOT continuing with Grove Dental after 40+ years there. Dale & Jeff would be Mortified that the 'successful business' they nurtured for years has become 'Corporate Larceny' in Berks County. My Money will Stay Local where we 'as customers' are treated Fairly.

This is the first dentist office that I have been to and actually like. The staff is very close…read moreniche and, everyone is respectful & friendly. This is not a revolving door business which I appreciate. The dental hygienist does a amazing job at cleaning your teeth and giving tips. The dental assistant is great as well, she always ask what issues or concerns you may have before starting any procedures and, tells the dentist for his own knowledge. I was scared to have my teeth worked on due to sensitivity plus, prior experiences at other dentist offices. The dentist here made sure I was fully numb and, while he is working he lets you know exactly what he is doing. He's really good and pretty quick at getting your teeth or tooth taken care of. From the front of the office the the back, I am extremely pleased.

Awesome office and caring staff. Had the best dental…read morecleaning of my life. Try them, you'll love them.

As someone with frequent dental issues and a deep anxiety of having dental work done, finding a…read morecapable and trustworthy dentist is of the utmost importance. I've been seeing Dr. Latourelle for years and the quality of service I've received time and again cannot be overstated. Short waits, modern and clean facility, personable staff, etc. Dr. Latourelle is also very considerate when working; he's perfectly willing to explain what needs to be done in understandable terms and makes sure that there's no discomfort during an ongoing procedure. So long as this practice is running, I'll be going here.

They called around to find the office which had the pieces I needed for my 6 year old implants!read more

I took my 90 year old father there with terrible tooth pain. The dentist said they had to check…read morewith his cardiologist before they could take the tooth out. They told me they would send the information to the cardiologist right away via fax. I called them a few days later and they said they didn't hear back from the cardiologist. I called the cardiologist who said they didn't receive a fax. The cardiologist called American Dental and they said "oh the fax didn't go through". The cardiologist said OK email it instead. It was never received!! The cardiologist called multiple times but never received anything. Over two weeks since the original appointment and nothing!! So my father suffered with pain that whole time. I called a different dentist and they got him in right away, I will NEVER go to American Dental again (I am a patient at a different location), but after this they are not getting any of my money. THE PEOPLE IN THE OFFICE THERE WERE ALSO LESS THAN PERSONABLE.

Teeth Cleaning: Very Scary, I thought I was going to choke…read moreto death. The dental hygienist put me flat on my back to clean my teeth. Then she kept spraying bad tasting water into my mouth, several times I started choking. When I asked what was in the water, she said medicine, I never was informed and she didn't tell me what it was. I told her that I can't breathe but she didn't seem to mind. Never will I go there again.

Don't go here! He does work that isn't necessary. He determined I needed root canals that he…read morecould perform. I was having zero issues. I trusted him, got a bone infection, had to have both teeth extracted later, and ended up needing implants.

My wife and I and our son have been seeing Dr. Hassler for over twenty years. He and his staff have…read morebeen very attentive and have performed everything from cleanings to major repairs with skill and minimum discomfort. We highly recommend this practice.

My wife and I have been coming to Dr. Hassler for many years. He is an excellent dentist who has…read moretaken great care of us and one who remains current with the latest and best dental technology. And then there is that great dog to greet us, along with a great staff.

Pros: good at novocaine shots, pain-free. (Pinching cheek...)…read moreCons: I didn't enjoy my root canal.

Of course, I'd be the one to break a tooth after hours during a pandemic…read more.. After a search of "emergency dentists near me," I came across Angstadt Family Dental. Five stars and close to home, so I called and left a message. Within 15 minutes, Dr. Eric Angstadt called me back. He asked if I was in pain, or if I could wait until the following day. I opted to wait. I had the pleasure of both Drs. Eric and John Angstadt attend to my broken tooth. No pain, no drilling, and it was temporarily fixed in 20 minutes! Went back a week later for a temporary crown, and once again, I had to call after-hours because of some discomfort. Dr. Eric happened to be in the office and had me come right over. A few tweaks with the drill and BAM! Problem solved! I'm not a fan of dentists, but I'm a HUGE fan of excellent customer service and response time. I'm happy to give Angstadt Family Dental five stars, my undying gratitude, and my business!

I will admit I am a huge baby when it comes to going to the dentist. I usually hold off until there…read moreis an issue then go I know this is the reason I dislike going to the dentist but I'm stubborn. I went to Deibler Dental and the only mistake I made was not going years ago. She is by far the best most caring gentle Dentist I have been to in my 54 years. I am completely astounded by the care I received for a last minute emergency. The staff are extremely friendly knowledgeable and helpful. The Dental Hygienist seems to know more about dental care then many other dentists that I have been to. I am switching my dental care to Deibler Dental and would recommend her to anyone I know !

From the owner: Deibler Dental is your dental care in Wyomissing, Pennsylvania. If you are someone who has a bit of…read moreanxiety about the dentist, we strive to help you feel as comfortable as possible. We have the best technology and pain management methods available. Allows us to help whiten your teeth and give you back a sense of confidence when you flash a smile. Restorative dentistry includes teeth whitening, implants, crowns, bridges, veneers, fillings and dentures. All of these things are meant to fix problems with your smile and help you get rid of any pain. Our goal is to have you in quickly and back out. We always welcome new patients and have a stress-free check in system. Our insurance filing is easy and we take patients of all ages. Call us to schedule an appointment.

I hate giving negative reviews BUT...I got invisalign braces for cosmetic reasons as an adult (my…read moreteeth weren't even that bad) and it took almost 3 years for them to straighten my teeth. There were 3 different orthodontists in the 3 years I went there and I lost count of how many ortho assistants were in and out of there... Most of the girls are super friendly and Dr. Molly (newest and current orthodontist) is knowledgable and friendly) but I usually had to wait past my apt. time to get called back... 1.5 years into my treatment they ordered more invisalign and then never even called me when they recieved them. I called and asked if they were there and they said they had been there for like 2 weeks or something. A different time I was told to go to their office in muhlenberg instead of my normal wyomissing office and then i got to the office and they had never transported my invisalign to the office i had my apt. at so I had to wait a half hour. There were more experiences similar to these but I cant remember them all. Overall, not the best experience. For the amount of money I paid for invisalign, you would think the service would be better. In the end, my teeth are straight but it was not a great experience getting to this point. I remember initially choosing American dental because it was a little cheaper than some of the other ortho offices but if I could go back, I would probably have spent more somewhere else in hopes of better service.

Lousy customer service. The front desk insisted that I needed to leave a credit card on file for…read moreany "incidentals" such as a missed appointment. I told them I was not comfortable doing that, as I had 2 different credit cards hacked in the past year. I also told them that there has never been an issue with me paying a bill, I have always paid at time of service. She simply said, "this is our policy, you're not going to be able to come back after today." I have never heard of this and have been to plenty of dr's offices, plus a run a dr's office. They lost a good, paying customer.

I came here after a bad experience at a previous dentist and I will 100% keep coming back! Lori and…read moreTraci were so incredibly kind and helpful, and Dr. Medianick took the time to explain everything to me and made sure I was comfortable the whole time. Would highly recommend this place to anyone!!

Always a great teeth cleaning and attention to overall dental health. Appreciate the kindness of Dr…read moreM and staff!!