I was an avid kosmios shopper like many of the reviews below. Sadly, I will not be purchasing anything else from this company. I placed a pre-order for the green "maximize your potential sweater dress and I never received it. The order was placed in Aug of 2024 and here we are in Nov of 2024 and no dress received. I reached out to the company through email and received a response of "backups with their manufacture" and received a $30 store credit for the delay. Then one day I received an email stating good news that my order would be shipped in October of 2024, hooray! But to no avail it was never shipped. I reached out again for last time through email and received this "We have received your inquiry! Our Customer Support team will respond at the earliest opportunity (Monday - Friday). We look forward to assisting you! *Crickets So I went to the website to check my order status and the website was down. "Stating temporarily closed" and "needed time to regroup." The only way I was able to contact this company is through email, which you'll receive generic automated reply saying "someone will contact you" which never happens as you see stated above. Poked around on their ig page and the comments had been turned off, which was never the case. They've lost my business for good and saddened by the lack of communication, customer service and ultimately theft and deceit from a once reputable company. You will not receive a refund and will need to file a claim through your bank to recover your funds. Tread lightly if you dare. I would not recommend this company. read more

Kosmios - Women's Clothing Near Me - Houston, Texas

I was once an avid shopper of Kosmios. Not sure why the change to make the bulk of their items a pre-order. I'm so disappointed with them, back in early June 2024 I pre-ordered a dress that never arrived on June 30th. I called to ask for a status, and informed that it will be in stock in early August. When the end of August arrived I called to request a refund. It's been 2 months now and my promised refund has yet to be hit my account. I've sent several messages and I only receive a promise that it's on the way or the refund dept is looking into it. I am now taking it to the BBB because this is not how business should be ran. Buyers beware!!! read more

Bought a pre-order jumpsuit that should have shipped 2 weeks later. It's been 2 months and still no jumpsuit, no response about when it will arrive. No refund. Just a measly $30 gift card to Kosmios. Ridiculous! Will have to try to dispute the charge with the cc company. read more

I wish I had read all these reviews prior to ordering from this store. I fall into the same boat of all the other customers who made an order in August of 2024. It's sad because I really like to support different businesses and not follow the trend of celebrities and name brand clothes. It's also sad when a company steals your money and disappears. I ordered over $200 worth of clothing and now I am SOL. read more

I ordered a plaid skirt. It was pre-order and I placed my order in September. The skirt was to ship October 15. It shipped maybe a week late but I received my order and I absolutely love the skirt. I tried going to the website today and it seems that the site is gone. I've seen other reviews saying they never received their orders, and I hate that they experienced that. Not sure why or what happend. The skirt was pricey, which is why I gave 4 stars. read more

Kosmios - Women's Clothing Near Me - Houston, Texas

The owner has stolen money from customers under the guise of "pre orders". They will take your money and never ship your items. Now she is claiming to be closing to regroup. Dispute charges on your credit card. read more

Kosmios - Owner of Kosmios post. - Women's Clothing Near Me - Houston, Texas

DO NOT PURCHASE FROM THIS STORE! Service is trash! This an update regarding my purchase. I STILL HAVE YET TO RECEIVE MY PANTS THAT I PURCHASHED FROM THIS ONLINE STORE WELL OVER 40 DAYS AGO ! When I inquired about my order via email, no response and on IG, I received a generic cut and paste message that stated the same lies regarding back orders as in prior response and have yet to make good on the back order! I will be reporting them to the BBB! read more

I wish I could give zero stars. I preordered two pairs of pants that still have not been shipped. I disputed the charge with PayPal. I will never shop with them again. The phone number is out of service and no one emails back. Unprofessional and unacceptable that they are still accepting orders and still acting like they are a reputable company. Next, I will be contacting BBB. read more

Never received an order. Tried calling, and the number was disconnected. I emailed twice with no response. I ordered from this company a while back with no problems, so as a returning customer, I did not read all the latest reviews with similar complaints. Clearly, this business has changed for the worse. DO NOT ORDER FROM HERE! They took my money and never shipped my order. read more

This order was placed on July 15th the statues still shows order placed. Please provide a full refund at this point.  3 months is an extremely long time to have placed a order and not receive anything.  I will be taking further action if I do not get an eta. I have ordered many items from you before. This is by far the last thing I will ever order.  Very very poor customer service experience for me. Your Contact number doesn't work, and emails are not responsive. This is not how to run a business.  Please refund full amount of 117.83 back to me at this point. DO NOT ORDER FROM THIS SITE. THEY TAKE YOUR MONEY AND YOU RECEIVE NO INFORMATION. Feeling dismissed read more

I bought two blouses from Kosmios and it's been 2 months and I still haven't received my package. They don't respond to me anymore. I want my refund back. I'm really disappointed with kosmios. read more

Did not receive refund after order was canceled because I never received item. Then tried to give me a $25 store credit to smooth things over when I in fact paid over $97.15 for the merchandise. Do not shop here. read more

EVERYTHING!! They promised me a refund and I never receive and they also never shipped items out to my mother. BAD BUSINESS

PLEASE BE AWARE!!! I am very disappointed! I ordered a pre-order purchase(Denim Drawstring Pants) on June 30, 2024 and it is October 1, 2024 and I never received the order. I was VERY patient! I have sent countless emails as of July 30th once I didn't see anything via mail. One of which I requested a refund after they told me that they apologize that their shipment didn't come in on time so "here's 25% Off for your wait, but we will let you know when it is processed". I sent another email weeks ago with a response from Kosmios saying "I see that your refund has processed Sept 23, 2024, and yet nothing refunded to my account. I have ordered before and they did not do this in the last purchase, I received it in a timely manner. I really feel like they rip me off this time, because the purchase amount was larger($108.00). DO NOT ORDER FROM THEM!!! Dissatisfied Customer!! read more

it looks like eveyone ordered in aug and all orders have stopped! my order was well over $100.00 no response with emails read more

I also pre-ordered a jumpsuit in August which was suppose to arrive in October. I search the website and it is non existent. I read on her Instagram page that the store is temporary closed. BBB is about to get a review. read more

I tried with this boutique. Horrible customer service. I placed an order for an item. Preorder. Still waiting on an update. I ordered a month ago. They don't have a working phone #. The 866# given goes to a recording. When you email them, you don't get a response. DO NOT PATRONIZE THIS PLACE!!!!!! read more

Do not support Kosmios! I ordered the drawstring pants in June and have not received my order. I've emailed countless times and received a typical generic email response. They don't respond to emails, the phone number doesn't work. They're just unprofessional. I've asked for a refund 4 times and still have not received a refund or my pants. This is why people don't support black businesses!!!! I'm reporting you to the bbb. read more

Against my better judgement, I placed a pre-order 7/23/2024 for a shipment anticipation date 9/15/2024. I inquired about the shipment 9/21/2024 to check the status. I received an email today, 9/30/2024, stating that they had issues with the manufacturer and will not be able to send the item until MID NOVEMBER and they were giving me a $30 credit (as if this is a favor to me). They did not provide me the option of requesting a refund. I have no use for this product now and definitely will not by MID NOVEMBER. I emailed to request a refund and they can keep the $30 credit because I'm not confident in their ability to deliver. Again, read the reviews and gave them a chance because surely waiting nearly 2 months for a product couldn't go wrong, right? I was wrong! Never ordering from this establishment again. read more

Awful! Do not do business with them, they are scammers! I placed an order for an in-stock item on 9/13. According to their policies, they process your order in 3-5 days. No shipping confirmation was received so I have reached out for a status update. Crickets. I reached out through their website contact form, email, Facebook messenger chat and IG. No response, no update, no nothing. They continue to advertise, and I post on every single post to let people know about my experience. I was opened a dispute with my credit card company so expect to receive a refund at some point, but never again will I order from them. They are trifling, know nothing about customer service and are scammers. Save yourself the headache! read more

Very bad customer service. I placed an order that was not a pre-order and never received it. I've emailed the company ar least 3 times with no response. After I Googled reviews, I find my situation is a common thing when dealing with this boutique. Be careful spending your money here. read more

Buyer Beware....... If you place an order with them with as a pre-order you will never receive it. They will try to give you gift cards to hold you over. Don't do it. I have several outstanding orders with them and now will take legal action against them. HORRIBLE. I can't even give them a rating because I don't see a negative. See you guys in COURT... read more

I placed a pre-order that was supposed to be shipped on the 16th of May. It's now the 27th. When I asked about my merchandise I received no initial response. Hours later I received an email stating my order was shipped. When I tracked it, USPS said only a label was created and nothing has been received from the company. This is ridiculous. I wouldn't recommend. read more

Kosmios - USPS UPDATE - Women's Clothing Near Me - Houston, Texas

Just got my first order and I absolutely love my items. The pants are a bit long but I actually prefer my pants to be longer rather than too short. I'm 5'9 and a size 4. The pants fit perfect in the waist just need them hemmed up a little due to them being a little long. I've been shopping on many websites and to find pants that are long and a true size small I am absolutely happy with my purchase!!! I love the top!! No complaints, the sleeves are the perfect length. The quality of the clothes is really good, not cheap looking at all!!! I will be ordering more item from this site. read more

Kosmios - Top and Bottoms - Women's Clothing Near Me - Houston, Texas

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I wish I looked at the review before ordering placed my order on the 9th of january,they said it takes 7-9 bussiness daystidau is the 26th I haven't gotten a single update about my order,to say I'm disappointed is an understatement. This is my first and last order you just lodt a client. read more

The company offers pre order items, but you never receive them. One of my items was canceled and they sent a gift card that wasn't redeemable. The two orders were placed March 19, 2023 and April 2, 2023, and of the five items I was missing 2 items and still to this day only able to email and no items nor a refund. Don't order from here there is no one you can speak with only a generic email. read more

i didn't receive item or a refund. Customer service is basically non-existent!!! No way to speak to a person. Contact by email and response is same thing repeated again and again with no resolutions. Stay away from this store!!! read more

This company lied by creating a label and did not mail the package. I have been waiting for my preorder since January 15, which was the preorder shipping date. I ordered in December. They tried to send me a 30.00 gift card and said my order had been fulfilled on Feb. 16th. Not true. This is when the scammers created the label and UPS never received the package. Never again. read more

First time shopping with Kosmios. Shipping was fast and the clothes are of great quality. Only issue is that I had to return my purchase, as the item is ordered didn't fit, and between being responsible for paying the return shipping cost plus the $5.99 restocking fee they charge, I'm out $19. So again, good quality stuff that is well worth the price but the return policy is not ideal. read more

I've visited the site before and am familiar with Kosmios from social media but yesterday was my first visit to the store front. Let's just say that I walked in with no intentions on buying anything (I was simply taking my mom who is a huge fan of their clothing and was in town)...and I left with about 6 new pieces. The clothes are beautiful! Everything I tried on had a super comfy feel and a pretty close to perfect body fit. The interior of the store is cute and clean. Staff that were present during our visit were super attentive, personable, and just genuinely nice. Though I prefer online shopping, when I'm in the mood to try on some clothes, I definitely look forward to returning. read more

The clothing does not fit true to size. It reminded me of PLT because of the odd fit. The clothing are of decent quality, just a weird fit.

Received pants ( longer than I expected, need them hemmed) but beautiful and unique. Also the dress is Gorgeous.

My all time favorite boutique!!! ALWAYS a variety of clothes and they even have someone there to help to get the look you're going for! They are super friendly and it's just an all around good atmosphere! Love it! read more

My one stop shopping spot . Great clothes, Very stylish and Different! Clothing for any function .

I just received my items today and as much as I was impatient with the wait I must say it was worth it. I was so ecstatic when I got it, I felt like a kid on Christmas morning I haven't smiled so hard like that in a long time. The quality was good I love everything about my order, and I so so so so love the gift wrapping paper. Thank you will be ordering again. read more