I had a really disappointing experience with this office today. I scheduled an appointment through…read morethe Privia app because I am already a patient within the Privia network. The app only allowed me to choose a follow up appointment, this was in response to test results from my primary care provider. If the system wasn't supposed to let me do that, that's an issue on their end, not mine. I drove over 50 minutes to this appointment, only to get a call in the parking lot telling me they didn't know how I was able to schedule and that I shouldn't have made the appointment the way I did. Instead of listening or troubleshooting, the front desk staff kept arguing with me and insisting I booked it wrong even after I explained that their own app allowed it. It was frustrating and honestly felt very dismissive. This was especially disappointing because I was referred here by my primary care provider, so I came in expecting a smooth and professional experience. On top of that, I had been waiting for some time. someone from the office was supposed to call me to schedule in the first place, and no one ever did. When I called myself, I was told I would get a callback...which never happened. At that point, I decided it was better to leave and find another office. The front desk is often a reflection of the professionalism and care within the rest of the practice, and based on this, I didn't feel confident moving forward. A healthcare office should be understanding, solutions oriented and respectful of patients' time, especially when the patient has driven nearly an hour to get there. Unfortunately, that was not my experience here. I will be finding another provider in the area with better communication and a more patient centered front desk.

So happy I found this office! Front office is professional , caring and very friendly. The medical…read morestaff and doctors are top notch, very knowledgeable and caring and makes you feel very secure and comfortable that they are providing your care!

This doctor office has the worst receptionist or office employees, the people they have answering…read morethe phones are not knowledgeable and a huge waste of time. I do not understand why, or better yet how they hire these individuals. I asked her one simple question, do you accept Blue Shield Blue Cross Insurance, she says "I do not know please hold.....Okay now what was your question...(I tell her again)" she then says "you must call your insurance carrier and ask them first" So your telling me you do not know what kind of insurance your office accepts, get out of here. So I avoid the insurance question and ask her how much is the office visit, she says "Its $85 to $435" That is a huge gap. Unfortunately at this point I was very annoyed by her, especially the tone of voice and speed at which she was talking, its like she is jogging and wants to say as many words as possible like she is in some kind of marathon.

I'm thoroughly impressed with my experiences with Dr. Hunt. In addition to spending a lot of time…read morewith me explaining, he also e-mailed me a copy of my test results and sent me an explanation of them. When I had questions, I e-mailed back and he was happy to respond to my questions, and very promptly. He is thorough, knowledgable, and his office is quite professional. Dr. Hunt also has an exemplary bedside manor. I highly recommend Dr. Christopher Hunt.

Well, as I write this the office is officially closed but I'm still waiting to be seen. Should I be…read moregrateful tho since this was a same day office visit? Does every Dr. Make you wait an hour plus before they see you? Ugh! The front desk staff go from moody to cool, the medical staff are more upbeat and easygoing. Dr. Waddel is a straight shooter but can be on the insensitive side at times. Anyway, the practice is a patient centered medical home so they offer more than just your primary care services including mental health and nutrition. I've been coming here for a year so they must be doing something right. If I could do 1/2 stars they'd get 3.5.

1 star -- do not go here…read more This office is a masterclass in incompetence and greed. Appointments are chronically late, repeatedly confirmed, and then canceled anyway. During one visit, a nurse confused me with another patient and attempted to give me a shot I did not need. The only reason it didn't happen is because I stopped her and told her to verify. That is a terrifying level of negligence in a medical office. Patients are told they may only discuss two "problems" per visit -- their word -- and are charged if they dare mention anything else. This practice nickel-and-dimes patients relentlessly: * $25 for work paperwork * $30 for prescription refills * $45 to transfer records * $150 for bringing up a third issue I was double-charged for a visit and then blamed for their billing mistake. You're forced to complete 20+ pages of paperwork ahead of time, only to be made to redo all of it once you arrive. The front desk staff are rude, dismissive, and wildly incompetent. Dr. Waddell does not appear to care about patients at all -- only revenue. Visits are rushed, impersonal, and transactional. In a telemedicine appointment, she was two hours late and didn't even offer a simple apology. I switched providers and immediately saw the difference: respect, accountability, and actual care. This office provides none of that. I would actively warn anyone considering Dr. Waddell to stay far away.

No one likes needing urgent care; especially on a Sunday. So when I decided I needed to see someone…read moreon a Sunday, finding a place that was not only open but seemed competent was important. Despite some negative reviews, I decided on Medical Access and I'm super glad I did. I was there right when they opened (right on time!) and let in promptly with a few others who were waiting. Due to not being first, and also not having made an appointment, I expected to wait. And I was informed by the receptionist that there were 6 people ahead of me (3 walk in, and 3 online/telehealth visits) and that it could be "a while." I was directed to fill out some paperwork in my car, which I did. Due to the nature of my complaint when I returned the paperwork, I was directed to provide a urine sample. I can't say I was provided much instruction and if I had never done that before, I might have been a little confused walking into the restroom, but I managed to figure it out. That was the only time I sensed that the receptionist didn't want to do much work or came off as uncaring. When I returned to the desk, I was told to return to my car and I would be contacted. Not more than 10-15 minutes later, a nurse came out to my car and asked me more about my symptoms (their nature, when they started, etc), as well as my height and weight, and then said I would be contacted in 20-25 minutes.  She was very nice (I wish I had gotten her name) and I have no complaints about her.  Not even another 15 minutes later, I received a call from Dr. Raval, who asked about any other symptoms, explained what the immediate urine test showed, and what she would be doing, including the medications she was prescribing.  She had already looked up my preferred pharmacy and sent in two prescriptions! I was in and out and on my way in under an hour, and the prescriptions were indeed waiting to be filled when I got to the pharmacy.  For expecting to wait, I really can't complain about being taken care of in an hour.  And Dr. Raval was super sweet, didn't make me feel rushed, and even though we never met, I felt like she cared, listened to my concerns, and was competent (definitely important in a healthcare provider). All in all, if I needed urgent care in the future, I would definitely go back.

Scheduled an available appointment time, waited 10 minutes for someone to show up at the front desk…read moreto check me in and then 30 more minutes before I just left.

One of the worst doctors I encountered. She lacks bedside manners and respect towards her patient…read more Right when she walks into your room everything goes downhill from there. She doesn't care about your concern and makes smart remarks and sarcasm. Your body is your temple and as much as you respect your body so should your doctor. STAY AWAY and try to get another doctor! When I address my concern to her she told me to go find another doctor.

From the owner: Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice…read morenurse, and online access to manage your health - anytime.

Providers are nice, but it's often impossible to reach the office no matter what time of day you…read morecall. Always on hold. They can never help with any basic questions about copays, and their billing department is impossible to reach too. They tend to transfer phone calls to each other between the office, their call center, and the billing department saying that they're transferring me to someone that can help but none of them can.

The 5 stars are for the doctors and nurses, they are caring and compassionate; not so much for the…read moreoffice manager, Andrea R., she lacks professionalism all around.

I've been seeing Dr. Pettit there for a very long time and he is absolutely outstanding!read more

I have been seeing Dr. Pettit as my GP for years and I always enjoy my visits with him. The care…read morehe provides seems like a real partnership. Through his exams, he exposes important information about my health. Then, working together, we build a plan for my care. Thank you!