Dr. Waddell - 5 stars
Office - 4 stars
Customer service/front staff - 2 stars
Timeliness - 2 stars
total: 3.25 stars
So my first appointment here went well. I really liked Dr. Waddell. She is smart, warm, knowledgeable and upfront about helping you. She seemed as though she genuinely liked her job and what she does. She is younger and well-versed on the common issues to affect different people (older folks, women, minorities, etc).
She was really thorough and took her time (I was with her for the better part of an hour!) and she went over not just every aspect of my health, but that of my immediate family and spent a lot of time on my lifestyle details. You can tell she built her practice on holistic care, as she has 2 nutritionists a personal trainer and a psychologist on staff, all insurance-paid. So the focus is on lifestyle fixes first and foremost (which is what it should be unless you have an acute or chronic sickness). you don't see many doctors and practice who put that much thought into holistic health care. Very impressed with that!
Her office is also really clean, well lit and the decor is nice and professional. She even has ceiling tile art, how cool!
On to the not so hot stuff,....a book shouldn't be judged by its cover, but lets face the facts, books are judged by their cover and rightfully so, they are part of the book! So when your front staff, the people who FIRST greet your new patients, are matter-of-fact, unclear, not professional, it can really put people off. Honestly, I'd probably have been less likely to stay, had she not come referred by another doctor who i know well and trust.
I was not really greeted,...the black woman up front was not professional in how she spoke to me, at one point calling me "gurrrrl" and the white woman up front was just strange. Most places that are run like a tight ship, the staff is trained in how to speak to people, how to greet warmly, right down to scripting. This is intentionally done. C'mon man,...I'm not your girl, I'm a customer!
Lastly, I showed up at 145 for a 2pm appointment. they had literally TEN pages of paperwork (please upgrade to ipads and digital!) and it literally took 20 minutes to fill out. I figured this was built into the scheduling, but that was not the case. I then sat there from 2:05pm to 340pm, when i was then triaged in the blood draw room, and then led back out to the waiting area, until 2:53pm when I finally was put in a room.
Luckily, dr. waddell came in RIGHT after i came in my room (not a secondary waiting period) but point is, It was about 1hr 15min, from when i walked in, until I was seen. She's super thorough and took her time, so from that perspective i can see why timeliness can be a bit off,...but over an hour...sheesh. I wonder if that has more to do with the incompetence of the staff than her.
Bottom line, if you're willing to be forgiving about the staff up front, and you get back to dr. waddell, she is really great. My recommendation for her is to hire new front desk staff, perhaps from like a fine restaurant, where they learn how to handle people/scheduling/etc while being inviting.
Still worth checking her out though! read more