I ordered from this restaurant through DoorDash because the menu listed a "Strawberry Green Unsweet" tea.
Due to chronic illness, I specifically cannot safely consume sweetened beverages, especially when the sweetener is unknown.
What I received was a green tea, with strawberry flavored sweetener.
The receipt attached to the bag listed "Green Tea with Flavor / Strawberry Green," also, which did not match the unsweetened item description on DoorDash.
To make matters more concerning, I have ordered this exact same drink from the restaurant even recently and it was not changed or sweetened, which strongly suggests this was a mix-up or misrepresentation on the restaurant's end, rather than the tea "always" being served this way.
DoorDash was unwilling to provide a refund, so I contacted the restaurant directly to explain the issue.
The owner (suspected to be) insisted that the tea was not listed as unsweetened on DoorDash and asked, "What did you think strawberry green tea was?"
I thought it was the same unsweetened strawberry green tea I had ordered from this restaurant for years.
The item was, and has been, clearly marketed on DoorDash as "Strawberry Green Unsweet," and that is exactly what I ordered.
There was no option on the app to add flavor or sweetener, nor was it communicated that the drink had changed to green tea with strawberry flavored sweetener -- those are two completely different drinks, and is a grave discrepancy.
When I tried to explain that the menu listing was inaccurate and misleading, she deflected responsibility to DoorDash and stated there was nothing she could do.
Rather than addressing the discrepancy, she appeared more focused on denying how the item was listed and controlling the interaction than on hearing or resolving the problem.
When I questioned how the restaurant could claim there was nothing they could do about an inaccurately advertised item, I was told that I was being rude and she hung up on me.
When I called back to explain that this was not an appropriate way to handle a legitimate customer concern, she hung up on me again.
What was most upsetting was that I was simply trying to explain that I had ordered the item exactly as it was listed and that I could not safely consume what I received.
Instead, I was met with deflection and harmful communication, and then hung up on twice.
The interaction was so upsetting that I was left in tears.
To confirm that this was not simply a communication issue on my part, my closest friend called on my behalf and was hung up on almost immediately after stating that he was calling about an incorrect DoorDash order.
At this point, my concern is not only that the menu listing was misleading and could pose a genuine safety issue for people with medical conditions, allergies, or dietary restrictions.
It is, also, that the way this situation was handled was deeply harmful and profoundly unprofessional.
Because of both the inaccurate labeling and the harmful response, this is not a business I feel comfortable supporting, and I would urge others -- especially those with specific dietary or medical needs -- to exercise caution. read more