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    Kool Threadz

    5.0 (1 review)
    Closed • 11:00 am - 6:00 pm

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    7 years ago

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    Action Sports - Owner Kerry Ryan performing a bicycle fitment

    Action Sports

    4.2(165 reviews)
    82.7 mi
    •$$

    I recently acquired my first road bike, and while all of the staff we interact with in the shop are…read moregreat (Cameron & Tony typically), today Owner Kerry Ryan performed a fitment for me on the new bicycle. It's so cool to watch a seasoned pro perform their craft. Kerry took one look at my seat and new it wasn't right for the job. Took some measurements, got my seat and bars adjusted, accessed a handful of additional quirks that needed some love, and got me out the door the same day. This all made a huge difference in the feel of my ride and the comfort of my body, and I'm stoked to have such a great resource right around the block from my home. Can't wait to put more hours in the saddle. Thanks again for sharing your time and talent Kerry & team! -AW

    I brought my bicycle here when the derailer fell off and the brakes stopped working right. When I…read moredropped it off on Sunday afternoon around 1:30 they said it would be ready on Tuesday. I told them at the service department that the bike would not shift gears going up, that the shifter only worked right when downshifting. Imagine my surprise when they text me less than three hours later saying my bike is ready. It seemed OK, they asked me to ride it in the parking lot. It was 5:50, and they closed in ten minutes. The bike shifted OK for a couple of cycles up and down. As much as I was happy to get the bicycle back the same day, I was not happy after riding it several time and from gears five thru eight still trouble upshifting. I truly wish they had kept the bike until Tuesday, maybe the bike would shift properly. I did not need to get my bicycle back fast as much as I needed to get my bicycle back FIXED.

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    Action Sports
    Action Sports - Owner Kerry Ryan performing a bicycle fitment

    Owner Kerry Ryan performing a bicycle fitment

    Action Sports - Climbing corner

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    Climbing corner

    Rack N Road

    Rack N Road

    4.6(389 reviews)
    137.4 mi
    •$$

    Every single time I step into the store, the guys are absolutely amazing and extremely helpful…read more Yesterday I went by to purchase some springs for my deck drawer system, the installer who is there whose name dammit I cannot remember at the moment, came out and spent at least 40 minutes, figuring out the problem and then fixing it free of charge. Definitely tipped him which he didn't even want that. I made him take, I just really appreciate people that go out of their way like that to help somebody like me. So if you need anything, from a hitch to a Rack tent decked drawer system, bike rack, Spokbox "that's what I call those black storage boxes on top of vehicles. " Anything at all do yourself a favor and go see these guys. They definitely deserve your business. JohnnyB

    My over all experience with customer service has been pretty poor …read more At the cost of these products , you had hoped that they would continue to offer the same customer service that they provide when purchasing . I would also like to point out that their lifetime warranty doesn't include damage done from defective product . They also won't advocate for you on behalf to the companies . This is the type of customer service I expect out of a major corporation , not a small store. So if you're looking for the type of customer service and support, you can expect from a small business , I would recommend looking elsewhere . Yakima on the other hand has been great to work with, they back up their product , and have great customer service. I recommend buying products directly from the manufacturer .

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    Rack N Road
    Rack N Road - A view of our interactive showroom

    A view of our interactive showroom

    Rack N Road - Thule wall in our interactive showroom

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    Thule wall in our interactive showroom

    Kool Threadz - skateshops - Updated September 2026

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