I went in expecting to leave my shoe for a week or so. Walked in and asked the gentleman if they…read morewere fixable. He took it, walked in the back and came back 5 min later all fixed! It was a broken back strap on a Birkenstock type shoe. I asked him what the charge was and he said "nothing, you're all good, just come back" And yes sir I absolutely will!

I brought in some sandals to get the Velcro strap fixed. I called around a few places and J&B was…read moreby far the cheapest quote I got. They estimated about a week for turnaround time, but my shoes were ready in just 4-5 days! Only negative is that my shoes came back with a very very strong smoke smell. Cash/check only.

Dropped off my boots to have soles redone. Came to pick them up and I didn't recognize them. These…read more40 year old boots looked brand new! I will be back. You have a customer for life. Thanks!

The new front staff are wonderful. Quality work that keeps our favorite shoes and boots looking…read moregood and comfortable to wear. Thank you!

I looked for someone to repair 3 pairs of Italian leather boots. 2 pairs were new or almost new…read moretall boots, but the shaft was too tall and needed to be reduced 2 or 3 inches. 1 pair had a strap that was wearing out and needed to be tightened. Jen did a terrific job on everything, and the boots all look better than new. Really beautiful work done timely, at a fair price.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Went to Whiteside's for the first time this afternoon and I am thrilled. I've been at a loss ever…read moresince my favorite shoe shop in Longmont was sold. But this afternoon I arrived at Whiteside's at 3pm (on a Saturday!) and they repaired the heels on my dress shoes, lickety-split, while I waited. My shoes look brand new. I will definitely return soon!!! (I started the review above at least two years ago but, apparently, I never hit Post Review. So I am doing so now.)

This is an amazing western store with a wonderful shoe repair department. They stock all kinds of…read moreJeans , boots , hats etc . I took several pairs of shoes to them and they worked magic- came back to me like new. The folks are very friendly , Great place all the way around.

I showed up for late night hours after my cowboy boots blew the side out. I was sure that I was…read moredoomed to not impress my lady at the honkey tonk; however, thanks to kuyper's shoe repair and their late night hours, I was able to save the night and dance her home. In the end, I would recommend this to anyone. Also, if you show up with no reservation, they would be more than happy to accommodate accordingly. Best shoe repair in the country, and believe me, I know shoe repair! Thanks Bob Kuyper for running such an outstanding business! Hopefully with this repair my shoes will never break again, but if they do, I know where I'm going: KUYPERS SHOE REPAIR!!!

Excellent experience, cannot say enough good things about Kuyper's. My family has been wearing…read moreleather shoes and boots all of our lives. A problem with wearing good boots or shoes is getting them resoled or repaired when needed. It is getting harder and harder to find a quality repair shop, when you do find one you keep giving them business. My father, who now lives in Utah, sent me his boots to have them repaired at Kuyper's. I just picked up a pair of Danskos that needed a new heel cap. I'm very pleased with the quality of the work. The quality of work is better than I have experienced at Longmont and Boulder shoe repair shops, the cost is 30% less than Longmont and Boulder, and Kuyper's puts a buff on your shoes before they return them to you. This last part, putting a shine on your shoes before they are returned to you is actually a very big deal. It really reflects a craftsman who is proud of his work and wants to go the extra mile and present his work to you in the best possible way. Shops which hand you back your shoes as dirty and scuffed up as you brought them in, or want to charge you an arm and a leg just to run the shoes over a buffer, are just an embarrassment. Go to Kuyper's, you will speak directly to the man who will be repairing your shoes, you will get a higher quality result, you will pay less money, and you will be patronizing a shop which is proud of it's work.

I have visited Little Boot for a number of shoe repairs and have always had excellent service…read more Today I arrived there after searching all over town for laces for my Keen hiking boots. I couldn't find the correct size and color, but the proprietor took time to look for what I needed, found them and gave them to me. Yes, GAVE. While I entered the store as a return customer, I can confidently say that I'll keep returning for all my shoe services and fully recommend this shop to anyone in need of shoe repair or a friendly face.

It's wonderful to have LITTLE BOOT SHOE REPAIR & LEATHER WORKS in Downtown Longmont. Recently, I…read morehad a previously replaced sole come loose and quickly learned that they stand behind the quality of their work without additional expense. That's excellent customer service, and sincerely appreciated!

TLDR: expensive, slow, low-quality repairs…read more Roughly 6 months ago I had my shoes repaired here I had a terrible experience. I was inspired to finally write this review because the sole of my shoe has since fallen clean off so my frustration is renewed. I'm no expert, but I don't think 6 months should be the lifespan of a shoe repair. I brought in a pair of oxford docs to be polished and resoled. Notably, there was a crack in the midsole that I requested they repair (I was hoping that they would replace the whole sole but literally just some glue would suffice). They charged me nearly 100 dollars, did not offer me a receipt, and told me they'd call me in about 2 weeks when they were finished. Two weeks came and went and they did not call. So I called them. They stated they did not have any shoes matching my description and asked for information from the receipt (which they never gave me!). Eventually they did find my shoes, but they took another week contact me again. When they did, they told me they had finished my shoes but used the wrong sole, so they would have to redo them. When I finally went in to pick them up, they had totally ruined the finish (gross, thick, gelatinous looking polish), didn't even resole the shoe. They had simply glued new treads on and entirely ignored the crack. I understand that docs can be tricky to resole properly but if they were not able to do what I asked for then they should have a) been up front and b) not charged me 100 dollars. I really regret not saying something....

These guys did a great job fixing up my boots! The soles were totally disintegrating and they made…read morethem like new!