The store was beautiful and the staff was extremely helpful. This was a great experience and I will…read morerecommend them to anyone looking for a premium watch or fine jewelry.

Absolutely HORRIBLE customer service. I purchased a Rolex from Rottermond for my husband. My…read morehusband passed over a year ago, and I decided it was time to sell the Rolex. Called and spoke with Dean Rottermond personally, and he made me an offer, pending inspection of the watch. The offer was reasonable, so we scheduled to meet in Brighton on Saturday at 11 a.m. I arrived just before 11, and he was not there. The sales lady called and spoke with him, when Dean informed her to tell me he was no longer interested in purchasing the Rolex as he already several. What a waste of my time. How inconsiderate. I guess I'm not alone in this feeling...after reading many negative reviews.

Wish I could give this place a better review but extremely bummed out with the service I received…read more My wife, full of excitement, took her ring into this store to finally get it soldered with her new wedding band. She was trying to support small business as we felt they would take more pride in their work and we have been shopping here for a long time (as well as our families). The worker took the ring and said it would be no problem. It took over 2 weeks and when we got it back the rings weren't even touching. My wife was so upset. My mother in law took the ring back in and they told her it wasn't possible to get the rings closer. We wanted to keep our business with them but they left us no choice. We took it down the street to F.A.O. Jewelers. They were in awe. We dropped it off yesterday morning and by 4pm today they had it done. Completely re-soldered and looks perfect. They made me aware that many people have had this same issue. Very sad. Hate to write bad reviews against small businesses and wish they could change my mind. If you are young couple looking to save money anywhere you can, just take it to F.A.O. Unfortunately we didn't have $130 to spare but we were left with no choice. Attached below is what it looked like after C&B vs FAO.

Barb and Mark are huge community supporters. Always willing to donate for a good cause or sponsor a…read morelocal event. The store is packed full of beautiful items and they and their staff are very knowledgeable and friendly.

we had a very good experience with jewelry Depot Brighton. owner is friendly and helpful, and…read moreaccommodation to our needs. had a great selection of jewelry to choose from. we were looking for a heart shaped ruby with diamonds for the wife ring and a man ring with a snakeskin pattern. all the other jewelry in the area didn't have them in stock this guy did. all the other stores wanted prices would make you fall back out of your seat. this guy was half the price of everyone else on both rings. we also had a lot of old jewelry to exchange out for cash or credit we went to all the stores in Brighton and Howell this guy gave us twice what the other stores would of gave us. I would not go any were else not would i recommend but jewelry depot. this is a good man with a honest business. worth driving miles and miles away for. Thanks , Scott and Anna Brighton MI

Love having a local jeweler that does repairs himself & in-store! Dan is honest and great to work…read morewith. Pricing is reasonable and quick turn around times!! We travel from Canton because of the service we receive!!

Keven is excellent to work with. I have purchased dimonds a…read morefew different times. He has treated me well every time. His knowledge for the industry and creativeness for making rings is exceptional.

Best service, best selection and best value, hands down in Livingston County! Kevin, is real and he…read moreis honest. i wouldn't even consider going anywhere else.

Great jeweler! John…read moreand his family have helped me and my friends and relatives for over 20 years. They have created custom wedding band, rings, necklaces and other things for my wife and I. If for some reason he doesn't have it, he will find it for you.

We have relied on FAO Jewelers for nearly all our jewelry purchases; from our engagement and…read morewedding rings 30 years ago, to the purchase of birthstone rings for our granddaughters today. Their designer is fabulous and has designed many pieces for us. This family owned and operated business takes excellent care of their clients; they make us feel like family too!

So impressed with their service and how respectful and welcoming the owners were…read more I brought my watch in to get the battery changed and they fixed it within 10 minutes! I was very surprised. Most places I have always had to drop it off and may not get the watch back for 1-2 weeks. Jewelry selection is very beautiful. I'll absolutely be returning.

Best Jeweler in town! They are always helpful when I need them and truly care about their…read morecustomers. Great experience every time I visit!

I came in with a broken chain clasp and in 30 seconds he had it fixed! Free of charge too if you…read moreneed anything fixed come here!

After much deliberation, I finally pulled the trigger and bought myself a *nice* watch to celebrate…read morereaching several hard earned milestones this year. I needed to have it adjusted to fit properly so I brought it here despite no longer living in SL. I had been bringing my jewelry and watches here for 20+ years and had nothing but great experiences. Turns out those experiences must have been great because my jewelry up to that point was cheap. The process to adjust the bracket of the watch was taking longer than expected, so the gentleman apologizes over his shoulder telling me, "They make these quote unquote expensive watches really difficult". That statement concerned me as I had bought my watch online. Did I get a fake?!? No. He just has VERY STRONG opinions on "expensive" watches. He proceeded to enlighten me at length using the analogy that it was essentially the equivalent of buying a BMW when a Ford will give you the exact same vehicle. for considerably less. He went on to say that this is why people come to him, he's not trying to sell them anything, he's just telling the truth. Well, to me, he totally sh*t on a purchase I was excited about. Something I had looked forward to for years. He made me feel like an idiot for even wanting it, much less ACTUALLY being stupid enough to buy it. I walked in super stoked to get be so close to wearing my new watch. I walked out feeling like I'd just received a lecture on how stupid this man thinks I am. I will not be using extra gas to return to this store.

I will keep this simple, but Chip and associates are a 11 on a 10 scale. I feel like family and…read moretreated same each time I enter the store. And I've have simple battery changes on watches, to custom jewelry and everything in-between. For 20+ years this has been the only place I would consider using after poor experiences in other Genesee Co stores.

I can't say enough great things about Sawyer Jewelers! Chip, Kalyn, and the entire team are…read moreincredibly helpful and knowledgeable. Kalyn took my fiancé's vision and created a gorgeous custom engagement ring that totally blindsided and amazed me--I had absolutely no idea this proposal was coming! Thank you for making such a special moment so unforgettable!