I was really happy with my visit today. Both Lil and Samm always do a great job of finding me…read moreunique things I would be interested in. I have known them for 10 years now and I am faithful customer.

once you walk into the building you are greeted by two sisters that run "we buy it & sell it all."…read moreThey are very friendly people that are there to help you find what you are looking for. There prices are very fair, while having a large variety of jewelry and other collectibles. If you get a chance stop in and take a look around! You will at least leave with a smile.

Neal and everyone at Stones was extremely helpful and honest. I would suggest anyone that is…read morelooking to buy, sell or have repairs or any related jewelry transactions done take your business to Stones you will not be disapointed. Lisa

Fantastic!!! Lovely people, wonderful service, beautiful jewelry! Once you go there, you won't go…read moreanywhere else!!

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

I took my platinum hoop earrings to Tappers West Bloomfield to have a broken prong repaired,and…read moretheir master jewelers actually custom crafted two new stronger prongs for my earrings. My OUTSTANDING customer service associate Francesca sat me down & served me flavored Italian sparkling water and chocolates while I waited for my diamond earrings to be cleaned gratis. Francesca was warm,very accommodating,and she even had another ring of mine evaluated and resized for me. People,believe me when I tell you that Tappers West Bloomfield offers their clients the best customer experience one could ever hope to have. I enjoyed myself at Tappers more than I ever have Tiffany & Co at Somerset Collection...And that's saying something! Please pay them a visit and ask for Francesca for a first class experience. You can thank me later.

The store was beautiful and the staff was extremely helpful. This was a great experience and I will…read morerecommend them to anyone looking for a premium watch or fine jewelry.

Absolutely HORRIBLE customer service. I purchased a Rolex from Rottermond for my husband. My…read morehusband passed over a year ago, and I decided it was time to sell the Rolex. Called and spoke with Dean Rottermond personally, and he made me an offer, pending inspection of the watch. The offer was reasonable, so we scheduled to meet in Brighton on Saturday at 11 a.m. I arrived just before 11, and he was not there. The sales lady called and spoke with him, when Dean informed her to tell me he was no longer interested in purchasing the Rolex as he already several. What a waste of my time. How inconsiderate. I guess I'm not alone in this feeling...after reading many negative reviews.

Great staff at Novi , very helpful and super friendly . They have a huge bridal collectionread more

My husband(!!) and I got my engagement ring here and while I wasn't present to shop for it, he said…read morethe woman working with him was extremely patient and helpful, showing him 25+ designs before he settled on the one that he ended up buying. I absolutely adored my ring and thought it looked beautiful. ...but it was way too big (not at all Tapper's fault, I thought I was a different size than I am). We took it back today to get resized and the woman was great with measuring my finger to get an accurate ring size. While there, she asked if we wanted the lifetime protection which we opted for. It includes damage, shipping, resizing, etc and because we bought it, our resizing was included. The store is beautiful, clean, and there are lots of goodies everywhere to enjoy while you shop. I also had to use the restroom while there and it smelled bizarrely good and was impeccably clean. Very conveniently located as well, right near eight mile in Novi. This is the second piece of jewelry my husband has bought for me from Tapper's and I'm very impressed!

I loved this place today. We purchased so many amazing things & the owner is very nice. Alot of…read moredope pieces. Lovely unique items. I will definitely be back.

Pleasant atmosphere, they were very helpful guiding my daughter and answering all her questions to…read morehelp make her selections. Great customer service!!

Amazing Experience we came from Algonac, Mi., because we seen the advertisement on TV, we thought…read morethe store would be bigger, but we asked for Mary Ann, she was great, knowledgeable and asked my "wife" the right question. Do you like ring, she said yes. Also, when we picked up ring next day, store manager "Phil" was very helpful including cases & information. Must See Returning for Christmas for Wife. Note: The Jeweler doing work in window was 10 of 10.

The most beautiful, original jewelry, affordable place you can go. Joann is amazing, sold us my…read moreoriginal wedding set 12 yrs ago. 2 yrs ago they did an amazing upgrade on my main diamond. Just got my anniversary ring there as well! The customer service is second to none. George the manager worked with us on pricing. We will be lifetime customers. They have definitely earned our business. Would never walk into one of those mall stores with high pressure salesman. This place wants your business and it shows! Take the drive to Livonia, you won't be disappointed! Thank you all, Sinscerely happy and grateful customers!

thanks again Sam, for a great experience! My watch looks amazing. Quality service will for sure see…read moremy face a lot more.

I stopped by this place because I found them on the net to replace my watch batteries and fix a…read morechipped watch cover, when asked about the repair cost the guy said 4 dollars for the batteries and 50 dollars for the chipped glass. I said Ok go for it, then he said come Thursday to pick it up, which was three days ahead, I said fine. When I went Thursday fir pick up, he tells me oh no come Saturday, (lie no 1) then right after I leave he calls me and says I broke the crystal while working on your watch it needs 4 to 5 days. Is said Ok... Now , today is 4 days I go to pick up the guy wants 68 dollars. (Lie number 2). When I asked why he says I said 14 dollars for batteries and 54 for repair. ... To summarise you got a slick lier behind the counter.. I will not go there again.