I even went back with a complaint thinking they screwed up and they knew it was my own problem,…read morethey knew right away that they had nothing to do with the issue. Instead of getting defensive or condescending... they politely and considerately showed me what was going on and taught me a few things. That is the very best service you can get. not just one employee, they all hopped in to share a thing or two. I bought them Pizza for lunch and will be loyal as long as I can.

Oil change was $92 when I've paid around $60 every other time I've gone to this same location. I…read moreasked why there was such a significant price increase and was not given a clear answer. When I brought out my previous receipts to ask for clarification, the staff seemed visibly miffed that I was questioning the difference. The new receipt also didn't break down the cost of the oil, filter, labor, etc. the way my previous receipts did, which made the whole experience feel even less transparent. On top of that, my previous oil changes were consistently set for 5,000 miles, but this time it was only set for 3,000 miles without any explanation. I'm very disappointed with this experience. I don't mind paying more when there's a legitimate reason, but I expect a business to be transparent about a nearly $30 price increase and provide a clear breakdown of what I'm being charged for. Unfortunately, this experience felt shady, and I would not recommend this location.

This place and the people who work here are THE BEST! We drove approximately 3.5 hours from…read moreAlexandria to check out their Crosstreks we saw on their website. I was a little nervous at first about buying a car so far away, but it turned out we actually made a good decision... for once. LOL. Seriously, these guys are top-notch. We would 1000% make the drive again to buy a car from them. Great car, great service, great price. Highly recommend! Thank you so very much, New Duluth! I absolutely love my little Crosstrek--I named her Pearl.

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

I was going to buy a new car -- by which I mean, it was new about a century ago -- and hired Mr…read more Wheels (whose actual name I didn't catch) to do a quick inspection on the clunker pre-purchase. He was easy to get ahold of via text, and quoted me a super reasonable price for the service. The seller was supposed to meet us at 3pm, but ended up arriving at 4:45. Despite the huge inconvenience and waste of time, Mr. Wheels was kind enough to stick around and wait. Not only did he do a thorough inspection, he also negotiated a lower price for me (way lower than I would have asked for). He also gave me a nice crash course in driving a stick, which enabled me to drive my adorable/ugly POS home without crashing. And I only stalled six times. Woo!

The rust on the frame was wayyyyy worse than Randy caught on inspection. The car wasn't driveable…read morewithin six months of purchase. I texted randy to let him know and never heard back. I forgot about this review until just now, so I'm back with an update years later!

Nick Moran, Toyota Product Specialist at Kolar Toyota in Duluth is a master of customer service…read more Nick and Dennis Kim (Service Advisor) helped to provide a make my visit at Kolar Toyota a positive experience.

Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

Great service and responsiveness. We had a flat on our boat trailer on the way to Canada and these…read moreguys took care of us right away - they even checked our other rig to make sure all was good. Absolutely awesome.

Late in the day on Friday I started a 3.5 hour trip south from Duluth with a completely flat tire…read morethat was able to hold air but needed constant reinflation. stopped over at the KwikTrip and reinfected but saw Junction Tire with the OPEN sign still on. Explained the situation and asked if they could repair the tire and Troy said "give me the keys" and took it right in. 30 min later I was back on the road. Outstanding service. The price was great -- outstanding value. Give these folks a try.

Benna Ford CDJR was the best auto buying experience I've ever had! Highly recommend! No pressure,…read moregreat price, and friendly service.

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had…read morenever been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this dealership ever again.

Foreign Affairs is the best place in town. Excellent knowledge of cars and thorough reliable work…read morethat you can count on! I wouldn't go anywhere else. THE BEST!

I cannot recommend Foreign Affairs based on my experience…read more I brought my Volvo in for an oil leak. While waiting for parts, I began noticing a clicking/grinding sensation under my left foot while turning and specifically asked them to inspect the driver's side front suspension/steering. I was told everything looked good. After the cam plug repair, my car was almost out of oil on my first trip out of town a day later. I called and was told to keep adding oil. Over the next two months I added approximately three quarts of oil, far more than the roughly one quart between oil changes I had experienced before the repair. Shortly afterward, my CV axle boot tore, throwing grease around the wheel. After several phone calls, the owner acknowledged they had missed the issue I originally asked them to inspect and replaced the boot at no charge. Unfortunately, the problems continued. I was later told another cam plug was leaking and that parts had been ordered, but I never received a follow-up call. I also felt my concerns about the persistent clicking/grinding were repeatedly dismissed, and different invoices described the complaint differently than I had reported it. I ultimately sought a second opinion. Another shop repaired the remaining cam plug leak for less than foreign affairs charges, replaced the CV axle, and was able to remove the axle without replacing the transmission after I had been told I might eventually need one because the axle was seized. What disappointed me most wasn't that my older vehicle needed repairs--it was the communication and how difficult it was to get clear answers. I also felt frustrated that my final bill exceeded the quoted amount because a coolant top-off was added without asking me first. Throughout all of this Jeff told me to "give him a break, we are overwhelmed". I left feeling less confident in my car than when I brought it in, and I cannot recommend this shop based on my experience.