HORRIBLE CUSTOMER SERVICE
A few minutes ago I visited the Baybrook Mall and saw the Kokeeta stand and decided to purchase 4 drinks, I'm not from the area and so I ordered what seemed familiar to me as the Monster Bobba latte which is usually just milk and tiger sugar. To my disappointment I ordered from your Kokeeta stand a Brown Sugar Cold Brew and it wasn't what I like so I went back to your stand and asked if I could please have another drink and exchange it. Ku, your assistant manager said that you guys have a No Refund/Exchange policy, therefore she didn't even consider the idea of complying to my request. I spent almost $30 on drinks that I am NOT Happy with and I was so disappointed at the fact that Ku wouldn't even make a ONE TIME exception. I told her that's such horrible customer service, when you CHOOSE to stick to your policy rather than satisfy a customer!! I personally own a business and I know the importance of the income you make on a daily basis,but above my policies, MY #1 PRIORITY is to make My Customers happy! There are times when policies can be bent. My advice to you is to speak to your employees and probably learn to make on time exceptions if you ever find yourself in the same situation again. Perhaps train your employees to have better customer skills! Ku stated , "we made your drinks, which is what you asked for, and we cannot explain what every drink has.' That is a true statement, but it can be reworded differently, because the way Ku made that statement was very rude and unprofessional! read more