I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

I'm giving Dillard's four stars because you can bring your dog in here. The dog I saw wasn't a…read moreservice animal at all and this lady was walking around no problem so from now on Dillard's gets four and above stars. Also, there's a lady name Misty who works in the lingerie department. She was incredibly helpful and very friendly.

First time here, and the store has everything but shoes. I found a couple of children's outfits I…read moreneeded as gifts. The overall store was nice, and a lot of people were shopping. I noticed the Beauty area was messy with the small cosmetic/lotion/hair items lying around. The clothing areas are not as large as other stores, but adequate. A second room holds housewares, linens and lots of pet supplies. Don't overlook this store. It's worth a stop.

I'm a TJ Maxx girl, and this location is a No from me. It's on the smaller size, and really packed…read morewith merchandise, but very cluttered and hard to maneuver. There were a lot of staff restocking, but they were just kind of zooming around not looking and I had to dodge more staff than shoppers. The location has all o f the sections, and there was a decent amount to browse, but it was not an enjoyable experience, so I'd probably stick to the location in North Olmsted. Leaving, I'm pretty sure someone was smoking pot in the parking lot. You do you, but my coat soaked that smell up and I had to crack a window to dissipate it.

I was thrilled to see J.C. Penney's as I was visiting Avon on the west side. The building is a…read morestand alone store. I felt like I was walking through a department store again. The layout was nice. The clothes were beautiful with familiar brands. Great sales were going on. This store has a nice selection of everything. Get a cart at the doors if you plan to buy a few items. The checkout lady was pleasant.

I'm a bit biased as I normally don't shop at JCPenny. However, just based as a store and the…read morestandard practices of a store this one rates low. Their are generally not enough floor employees so you are looking for things on your own with no o e to ask questions. The prices are marked as sales or discount but the original pricing is high so the savings isn't very much. The checkout staff is always overwhelmed, again not enough so line tend to be long and very slow. If this is a representation of how the JC Penny brand is then its time for them to close as a whole like Sears.

Dillard's has a multi-level (3 levels) department store at the Great Northern Mall. The store has…read moreit all - women's and men's attire, beauty, housewares, and more. I usually visit Dillard's once a year for holiday dresses first checking the inventory online. This time I had an unplanned Dillard's visit while used it as a shortcut to the mall. MERCHANDISE: The store has a vast inventory. The men's clothing and shoe section is especially stylish. There are a lot of brown toned garments and shoes perfect for fall. The shoe section indicated deals from $99 to $139. That seems like a great value for high-quality shoes. MY FINDS: I didn't plan to make any purchases since I was just passing through the store. Instead I found Origins skincare line. It's currently hard to find it in stores due to major beauty retailers pulling it from their shelves. I was able to purchase a gift set. It's my preferred skincare, so I'm happy to find another retailer that carries it for future purchase. SERVICE: The service was very nice. Associates were friendly and smiling. This experience indicated that the service tremendously improved over the years. I look forward to my next visits to Dillard's. I'll be back soon to experience and purchase more Origins products.

Had to take my mom dress shopping for my wedding and we had the best sales girl Perry, she ran all…read moreover finding us many dresses in mom size to pick from and was so helpful at helping us find a dress we found perfect one for my mom. Thank you Perry your a gem top tier customer service.

Very nice staff. Clean location. Bright inviting layout…read more Ive been to this location several times and am always treated nicely. I was using my birthday certificate and found a cute summer maxi dress on clearance. After my certificate, I paid less than 18 dollars. What a value for a dress regularly $90.

Hate the mall, but love Torrid and their clothes! The value is great and an awesome array of…read moret-shirts. The sales staff is also amazing. Will keep going back.

This location seems to be a "Gap Light" or something. Maybe it's because they crammed in the…read moreKids/Baby Gap next door. I went in a few times around Christmas looking for sweaters for my husband. I had basically two sweaters to choose from because they had so few options in his size (which has to be one of the most common men's sizes, which maybe was the problem, but hello it's Christmas -- can you keep your store somewhat stocked?) Im realizing that I'm always harder on retail shops, because deep down I don't really like shopping to begin with. I'm just so much happier to have something magically show up on my doorstep. I have nothing negative to say about the store clerks here, but it does seem like their dressing rooms or maybe just the whole place could use a facelift. It just feels cramped and cluttered, like I fell into a well-lit closet full of distressed denim and brightly colored cardigans. And good luck navigating the racks if there's a parent with a stroller in there, because they almost certainly will run you over.

I am impressed that they have improved their products. The sales people here are friendly.read more

I ordered a few high end pants online that were delivered in individual tiny plastic bags…read more Literally jammed in. Anyway, tried them on, one was huge on me so the very next day I went to SUCKS to return it. The woman, then the manager wouldn't accept it saying it looked worn: pointed some little snug on the bottom and wrinkles/creases in some areas that only them saw. I literally got the package after 6pm the day before, so unless I worn them to bed.... it was a real pain to return them, but trying to accuse me of returning an used item- they can go to hell. Sticking to Nordstrom from now on. I prefer being ignored while I shop because I hate talking, but if that's not your thing- prepare to not be acknowledged at all. Oh and shoe department is a joke!

Ordered a $600 Burberry scarf and it arrived balled up in a piece of plastic. Buying designer items…read morecomes with the experience. The packaging with designer is usually exquisite. This was just disappointing. How can you gift an item full of wrinkles and zero presentation. I will be returning this on pure principle! Do better!

I went to Chico's in Chagrin today; the sales clerk was helpful. Choices for petite clothing are…read morelimited this time of year, but I managed to do damage. Chico's has an excellent selection of casual/sport and beachy cargo pants and shorts. Regular zip and button. As good a selection as LL Bean now.

Chico's is very particular about their parking on the rear side of the store. They do not have…read moreclearly marked or posted signs, but the store staff did help themselves to marking my car to be towed and leaving poorly handwritten notes on my front and rear windows. Feedback to the staff and owner: If you don't want people parking behind your store, don't leave cardboard, garbage, and paper scraps on their cars. Instead try investing in real signs and clearly displaying them.