I have been going to Alterations Express for years with great experiences- as someone who is 5'2, I…read moream constantly getting things hemmed. However, I am now a forever customer and advocate after my experience here with my wedding dress this summer. After being literally laughed at by multiple bridal alteration shops in the Cleveland area for the timeframe I needed my dress (2 months-which, yes, I realize IS a tight timeframe) Alterations Express in Strongsville, and specifically Suhad, came to the rescue and got it done in just a few weeks. Suhad was incredible, she made me feel totally confident throughout the entire process and made my wedding dress, which was my favorite dress I've ever seen- into my favorite dress I've ever worn. It was complicated, intricate lace detail, fringe and tassels- but I knew Suhad had it more than covered. She is a true professional who seems to genuinely loves what she does, and imparts that confidence and trust into her bridal customers. Thank you, thank you Suhad for your attention to detail, professionalism, and your talent! And thank you to Sabrina as well who helped me and was incredibly kind. Do not think twice about Alterations Express in Strongsville for bridal alterations- you're in the best hands!

Terrible!!! The cups that were sewn into my dress were lopsided after being fitted. They did not…read moreuse a measuring tape to fit either. Shame on them for not refunding $20 for cups I asked them to take out! Their prices are ridiculously high! NEVER AGAIN!!

Amazing, professional tailoring service. Fair pricing and very quick turnaround. I was tight on…read moretime and Steve's hooked me up with a perfectly fitting new suit in three days! Couldn't recommend more.

I've bought several suits from Steve and I won't go anywhere else. Buy local, get premium service…read moreand top quality results. Steve also has a great eye to help you put a look together so you look and feel great. Best in town, no question.

Really disheartening…read more Got my wedding dress steamed and pressed only. My mom picked up the dress yesterday and when she opened the bag at home, she called me crying. The dress has more wrinkles in it than when I dropped it off, they broke my garment bag zipper, and overall the dress is worse than when I initially dropped it off. I immediately drive into town to take a look as I live 2 hours away. My wedding is in just a few days. I call to see if I can speak to a manager and I'm told he won't be in until tomorrow. This morning, I bring in pictures of the dress and ask for my money back. The manager was extremely rude, his employee claims the bag was broke when I dropped it off, and says their work is professionally done. He then says I'm just trying to get my money back and he won't do that. First off, the bag was not broke when I dropped it off. That is when I knew I couldn't trust them. As you said, a garment bag is only $5 so why would you lie about this? You had safety pins to keep the bag closed. What women would drop off her wedding dress in a bag like that? Secondly, you claim these are "minor" issues and that you don't see a problem. You talked down to me. You didn't care your work was not to my satisfaction. I will not bring this dress back since this is the level of care you treated it with the first time around. My father was able to break through to the manager and he finally offers for us to bring the dress back tomorrow for them to fix it (not today, which he said is none of my business as to why they cannot handle this issue today). Keep the money, you'll need it if this is the level of customer service and quality of work you provide. I will gladly take my dress elsewhere and pay a rush fee so you do not touch my dress again.

I had about 8 shirts cleaned there. They put their tags on the bottom of each shirt, which poked…read moreholes in the shirts. They didn't even ask me if it was ok, before they put holes in my shirts. They also "tried" to clean another jersey and shirt of mine. When they couldn't get the stains out, they didn't offer any sort of refund or price deduction for those 2 items. Other shirts they "cleaned" had a weird sticky/dry feel. I'll never use this business again.

My wedding dress needed to be hemmed and I accidentally ripped the mesh-lace sleeve detail by the…read morearmpit. A friend recommended I go to Yasna and I'm so glad I did! I called to set up a time to bring my dress, she was very flexible with my tight schedule. During my first visit, I tried on the dress, she took some measurements for hemming and assessed the damage to the rip I caused. About 10 days later, I went back to try it on to make sure the length was good. I finally went back to pick up my dress and it was PERFECT. It was perfectly hemmed as if it came that length and I couldn't even tell you where the rip was. I was so impressed considering that material is hard to work with but Yasna did it. Aside from how amazing her work is, she is a kind and sweet woman and I really looked forward to seeing her each time I made the 45 minute drive. Her space is very clean and organized. Thank you so much, Yasna! You're amazing.

The customer service was very lack luster, I felt as if I was an inconvenience when I asked for a…read morepair of pants to be hemmed, a comment was even made that alluded to they typically do wedding gowns. I was told they would call when my pants would be done, weeks had gone by and nothing. I stopped by, since I was in the area, asked if my pants were ready, she asked did anyone call me, I said no, she asked my name, and I found out they didn't even start on them. I then asked when can I expect them being hemmed, she gave me a date, said they would call, of course they didn't, so I gave them some weeks. Stopped by and they were done, but guess what..........they only take cash. Came back a few days later with cash, got my pants but felt I was over charged for the work they did. Not a fan of this place, the customer service is nonexistent, the price for small jobs is asinine, and the work was just ok.

I brought a wedding dress in to ask about the alterations I wanted. My wedding is in October so I…read morewanted sleeves added, the bodice is sheer so I wanted it lined, I also wanted some sheer material taken away so the neckline was shaped. I also asked for a bustle. She said she could do sleeves but would not alter the neckline or line the bodice because it wasn't "necessary." She also said she would not do a bustle and if she hemmed the dress she would be making it all one length because I shouldn't have a train on a dress I'll be wearing for an outdoor ceremony. I asked if she'd take my measurements so I had accurate ones. She wouldn't. Then she charged me $25. Which would've been fine if she'd done anything other than tell me no. Might be fine for standard alterations like hemming but I would not recommend for formal wear.

There's no website there's no phone number. I have no way to get information aside from Google…read moreresults which show that this location is supposed to be open on Saturdays from 7 to 2. I arrive today at 8:45 and it's closed.

Signs in the store indicates that they are an affordable dry cleaning service. Took three dresses…read morethere. I almost fell over when he told me $30 per dress. No thanks. I'll go back to my old dry cleaner. I only switched because of location. Garments were clean, but for the amount dry cleaning I do in a month, I'll go broke there. Nothing affordable about this place. Also, like previous review by another customer, I too felt like I was bothering him.

This is the second negative experience I've had with this business. I don't even know why I went…read moreback. I needed a $25 dress hemmed. The girl who was taking the measurements clearly had no idea what she was doing. Then they had the audacity to quote me $111 to hem the dress. No thank you. I honestly don't know how they stay in business..

My wife took three items for alterations. She had a pair of jeans which were to be shortened and…read morehemmed. They were cut but were never hemmed. She did not check before leaving the store but were shocked when she discovered this. My slacks were to be shortened but were not done to the proper length. The third item was hemming a dress without any need for pinning, just hemming. She was charged $50 just to do this. We won;t be coming back.