Very nice welcoming environment! Clean, very good staff ( serving with a smile ). Prices are very doable and reasonable. Try it you will like it read more

Large store very clean and organized good prices on most of the items in the store very fast checkout

Had a $60 necklace bought as a present. Wore for less than a week and silver plating rubbed off the charms and the silver necklace turned my neck green. Had the original box, two price tags listing Kohl's as the seller and barcode. Customer service scanned the code and only gave store credit for $6.36 because "the necklace is now on clearance." Tried to find in jewelry section. Two associates attempted to help (which is the only reason this isn't a one star rating) but could not find anything under $15 on "clearance" and couldn't find that exact necklace to swap. So ended up spending more money on a replacement necklace. Not a satisfied customer. read more

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Stopped in to get my granddaughter a pair of gold earrings. Rudest saleswoman I ever encountered at the jewelry dept. I will never go back.

If I could I would being giving the customer service there today 10/5!! They were amazing! They went above and beyond to really help me when the help line was absolutely no help (they were telling me they were charging my card, they then reversed the return I made(over the phone- so no item in my hand), and then told my mom that she should open the items she gets before gifting them.) Costumer Service in the store was also trying to call and was hung up on multiple times. I was trying to exchange the item for the same price my mom had paid. From the first woman I spoke with and every single one after, they were all amazing!! They were able to help me order the same item at the kiosk for the same price that it was purchased. They spent almost 2 hours working with me & I really appreciate everything they've done to help fix the situation that occurred! read more

This used to be one of my favorite places and it took a lot for me to write this because I am typically a huge fan of a good sale and the ever popular Kohl's Cash. Let me start by saying that some of the team members there are excellent, but they must have had their B-Team working today because DARN...it was lacking up at the check out area. I brought up a cooling pillow that was among many others of its kind under a sign saying it was $39.99 (usually $79.99). What a deal! I went up to the cash register with it where the woman checking me out took several seconds before ringing me up applying some sort of lipgloss. This wasn't a quick application of Chapstick, this went on for several seconds as I stood there staring at her. Once she was good and ready she took the item from me and needed to examine it before checking me out. She indicated that she would need a pillow like this because she always has to flip her is over. Granted I wasn't in a mega hurry, but I was ready to pay and leave. When she scanned the pillow, it rang up for $49.99. I let her know that there were probably 15 to 20 other pillows with this one under the same sign, stating it was on sale for $39.99. Instead of using her own computer, she went to her coworker to ask for a price check. She was tempted to walk in the back to see for herself, instead they decided to use the computer and as a result pulled up a different pillow that was $49.99. I then took out my phone and showed them that there are two types of pillows, one for one price and one for the other, however I grabbed the one that was under the $39.99 sign. They literally did not care. I then volunteered to go in the back, myself, to find the pillow that was in fact $39.99. There was no volunteering for them to do this for me. I also casually said that I could take the wrong pillow back, to which the one woman handed it right over to me. Now, I'm not saying I'm incapable of taking an item back, but a lot of good customer service revolves around the customer having to do as little work as possible. Not only was I taking the wrong item back, but I was also going to dig through to find the right item number. On top of everything else, I tried to let these two employees know that clearly there was a sign with false information above quite a few items. Again, they didn't seem like it mattered one way or another to them. Needless to say after another unnecessary and poor customer service experience in the community, I will be adding this to the list of retailers to shop with online, if at all. read more

Clean store, staff is usually very friendly and super helpful! Nice quality of clothes!!!

Always clean and most employees are pleasant which is a necessity when working with the public

Always less expensive than tagged price. Just got great dress socks for $2.80. Marked as $7.00. Decent kitchen section and men's clothing. High quality products. I come here first for dress pants. read more

I judge Kohls very harshly. And this Kohls was great. The safe were friendly and available. The store was clean and easy to navigate and we were able to locate a swimsuit this late in the season. lf I lived local I would certainly be back. read more

I love the kohls in salisbury, I work retail so I have to dress professionally. Being small I end up having to shop in the juniors section, unless I want to look like an old lady. But this store has a great selection of clothes and I don't look like I'm in high school, and I get complimented all the time from my co-worker about a tunic I bought there. read more

We had the best experience in this store, from the manager, John Calloway, to Latrice in customer service, including the girl at the check out. Latrice helped us find an item that was not on the shelves, and John helped her find it. He then went to get the item for us. The girl at the register made sure we got all the discounts that were available. All were friendly as well as helpful. Extremely satisfied! read more