This used to be one of my favorite places and it took a lot for me to write this because I am typically a huge fan of a good sale and the ever popular Kohl's Cash. Let me start by saying that some of the team members there are excellent, but they must have had their B-Team working today because DARN...it was lacking up at the check out area. I brought up a cooling pillow that was among many others of its kind under a sign saying it was $39.99 (usually $79.99). What a deal! I went up to the cash register with it where the woman checking me out took several seconds before ringing me up applying some sort of lipgloss. This wasn't a quick application of Chapstick, this went on for several seconds as I stood there staring at her. Once she was good and ready she took the item from me and needed to examine it before checking me out. She indicated that she would need a pillow like this because she always has to flip her is over. Granted I wasn't in a mega hurry, but I was ready to pay and leave. When she scanned the pillow, it rang up for $49.99. I let her know that there were probably 15 to 20 other pillows with this one under the same sign, stating it was on sale for $39.99. Instead of using her own computer, she went to her coworker to ask for a price check. She was tempted to walk in the back to see for herself, instead they decided to use the computer and as a result pulled up a different pillow that was $49.99. I then took out my phone and showed them that there are two types of pillows, one for one price and one for the other, however I grabbed the one that was under the $39.99 sign. They literally did not care. I then volunteered to go in the back, myself, to find the pillow that was in fact $39.99. There was no volunteering for them to do this for me. I also casually said that I could take the wrong pillow back, to which the one woman handed it right over to me. Now, I'm not saying I'm incapable of taking an item back, but a lot of good customer service revolves around the customer having to do as little work as possible. Not only was I taking the wrong item back, but I was also going to dig through to find the right item number. On top of everything else, I tried to let these two employees know that clearly there was a sign with false information above quite a few items. Again, they didn't seem like it mattered one way or another to them. Needless to say after another unnecessary and poor customer service experience in the community, I will be adding this to the list of retailers to shop with online, if at all. read more