This is about the taylorsville Location…read more I am absolutely disgusted by the way I was treated at the Taylorsville store today. I stopped in with a backpack that I had purchased from another location because I found the exact same model in a color I actually wanted. I had my receipt, the backpack was in like-new condition, and I was simply trying to complete a straightforward exchange. Instead, I was told that I could not exchange the bag because of a missing accessory that the backpack never came with in the first place. After being refused service, I contacted the American Fork store where the backpack was originally purchased. They immediately informed me that there should have been no issue handling the exchange and apologized for the situation. Because the Taylorsville store refused to help, I was forced to drive nearly 40 minutes to American Fork just to complete a return that should have been handled at the location I was standing in. What should have been a five-minute transaction turned into well over an hour and a half of driving, wasted gas, and completely unnecessary inconvenience because employees at the Taylorsville store either did not understand their own policies or simply chose not to help. The behavior of the manager, who I believe was named Jennifer, only made the situation worse. From the moment I walked in, I felt judged and treated as though I had done something wrong. She repeatedly looked my girlfriend and me up and down and carried herself with an attitude that was dismissive, confrontational, and unprofessional. Rather than attempting to help resolve the issue, I was made to feel like a problem the moment I entered the store. What happened next was even more unacceptable. After making the unnecessary trip to American Fork and obtaining store credit, I returned to the Taylorsville location to purchase the backpack I originally wanted. The moment I walked through the door, I was immediately approached and questioned again. Before I could even explain why I was there, employees were discussing me over their radios. I could hear Jennifer talking about how I could not return items and questioning whether pieces were missing. At that point I felt like I was being treated as a thief, a scammer, or someone attempting to do something dishonest despite having receipts, documentation, and following every instruction that had been given to me. No customer should be made to feel attacked, singled out, or publicly scrutinized simply for trying to exchange or purchase merchandise. I felt targeted from the moment I entered the store. Based on the way I was approached, watched, questioned, and discussed over the radio, I cannot ignore the feeling that my appearance, alternative style, and skin color played a role in how I was treated. Whether intentional or not, the experience felt like profiling and discrimination rather than customer service. To make matters even worse, the store credit card issued by the American Fork location did not work. Instead of fixing the issue, I was told I would have to drive all the way back to American Fork yet again. By this point, your company's mistakes had already cost me significant time, fuel, and frustration, and now I was being told to make another unnecessary trip because nobody could resolve the problem at the Taylorsville location. I have never experienced customer service this hostile, accusatory, and unprofessional over something as simple as exchanging a backpack. What should have been a routine transaction became an exhausting ordeal that consumed hours of my day because of poor communication, poor management, and a complete lack of respect for a paying customer. I expect this incident to be investigated, I expect management to be held accountable, and I expect to be contacted regarding how your company intends to address the time, expense, and treatment I was subjected to. The second encounter was recorded.

I have enjoyed shopping at Sierra for so many years. They used to be called Sierra Trading Post and…read morehad amazing coupons. The store has changed but is still one of my favorites to visit both in person and online. This location is in a busy shopping plaza and is always fun to stop in and see what new items they have. Most of their products are geared towards people who enjoy the outdoors. They have a large area for pet supplies and toys which I love to frequent. I also usually find some other great deals throughout the store. Great place to browse and find outdoor gear from previous seasons at a discounted price.

Came here doing Black Friday and everything was nice and organize got a cute hello kitty sweater…read morefor my daughter. Employees were super nice they even looked in the back for my daughter size and I was able to purchase. Line was super fast and organized as well the cashier even had time to explain to me how the rewards card work and what you get out of it. The clothes are good value and perfectly priced as well. Definitely my go to store.

Great location very clean and friendly however they don't have a separate line for online orders so…read morebe prepared to stand in the check out line for a long time just for a pick up.

I came in today needing to look for a new bra. Bra shopping is seriously the worst! Right when I…read morewalked in I was greeted by 2 friendly women asking if I needed help finding anything, they also informed me of the sale going on. They asked me as I was shopping if I was finding everything okay and if I needed a fitting room to get started. After trying everything on one of the women helped me find different sizes and was very knowledgable about the different brands, fits, ect. After finding what I wanted she even went out of her way to check online for other options and showed me the Layne Bryant app on her phone, and showed me how to use it. I left very happy, and I was able to find exactly what I needed. The employees here definitely know what they're doing, and I'll gladly come to this location whenever I need something from here!

Employees here are very friendly and extremely helpful! This is my go to when I need a little…read moreretail therapy!

I was doing some Christmas "sub for Santa" shopping and had to buy for lots of teen-ish people. I…read moreusually shop online because it's so easy. The sales people in your store were all so helpful and had lots of good suggestion, even a young man (Cutter) had great ideas for my shopping list. I guess I'll be going to brick and mortars more, kind of made me miss the shopping experience. The manager was awesome, was happy to do some exchanges. Just a great group of people. Thank you all!

I have to say I haven't had a negative shopping experience at a tillys before. But the management…read morehere is so unprofessional and rude. From what I saw the assistant manager was on her phone when I walked in and some of the other workers were too. I've been to this location multiple times and if you asked me to pick the manager out of the regular sales associates I couldn't. He did not act professional and seemed annoyed when I had a question. I'm not one to leave bad reviews but this was just legitimately uncool. There were a couple very kind sales associates who I did speak too. But from what I have not only seen but heard from others who have shopped here is that the manager is very unprofessional and acts like he is 16 instead on a grown adult. Maybe if they replaced or retrained management on how to act with customers or even their own employees this location would improve

I like shopping at Marshalls but they're a little further in location from where I live, so I don't…read moreget to shop there often. I did stop in to see if they had some black athletic clothing I could buy, as I forgot my uniform for my class. I found just what I needed, and then some! They also had some pretty cute decor up for Easter. Although not too busy, it did take awhile to get through the line, as the cashiers do have to ask about applying for a cc and/or rewards. I still got what I needed for less than I expected to pay! Great prices on brand name items too!

I took up a 3 piece tank set, with no price tag to the register. The cashier called in for back up,…read more could not find the same item, but found a way more expensive option. She then went on to tell me, that there is NO way in their system to find the correct price. Very disappointed and extremely unacceptable.

I love that we got welcome as soon as we walked in. The employees were so very nice and friendly,…read moreasked us if we need help finding anything which I went there to get fitted for a bra and they gave me couple options and I didn't even have to come out of the changing room. Cashier was super friendly as well talked about the rewards card and I signed up for it and even had coupons. I went on Black Friday and even then they were so so helpful. Definitely will be my torrid store that I will be shopping to in the future. Their clearance selection is to die for and the value is right for the money as well.

Very helpful staff. Friendly and supportive in helping find the right gift for someone on my list…read more Great professional support

The employees seem a bit snobbish. I came here looking for a specific dress I'd seen online that I…read morewanted for an event, and it was nearly impossible to get any sort of help. I ended up buying something else online from a different store. Frustrating experience overall, given I drove pretty far just to stop by two stores. I do like Anthropologie in general, but will likely stick to online shopping from there.

I visited the Anthropologie store at City Creek in Salt Lake City, Utah today and had one of the…read moreworst customer service experiences I've ever had. I purchased a pair of shoes that unfortunately did not fit. Before buying this pair, I had purchased a smaller size when it was not marked as Final Sale. I returned that pair and purchased a half size larger, expecting it to fit better. However, the larger size was not only longer but also much wider, making the shoes look oversized and uncomfortable on my feet. I explained the situation to the store manager, Annabelle, hoping she would make an exception given the circumstances. I wasn't trying to break the Final Sale policy--I genuinely expected the larger size to fit because I had already exchanged from the smaller size. Unfortunately, she completely ignored my explanation, showed no empathy, and made no effort to help. She didn't even smile or try to have a respectful conversation. I was left feeling like she simply wanted me to leave the store. I shop at this Anthropologie location and online almost every week, and this experience was completely different from what I've always received in the past. The previous managers and associates were always friendly, professional, and provided outstanding customer service. This was the first time I've ever felt so disappointed. Policies are important, but great managers also know when to listen to loyal customers and handle situations with kindness and professionalism. Sadly, that was not my experience today. If you're purchasing Final Sale items, especially shoes, be very careful. Even if you are simply exchanging for what you believe will be the correct size, you may not receive any flexibility if the fit is completely different.

Customer service is great but the selection is just lazy. It feels like the whole store is a…read morediscount rack, the only sizes you'll ever see are S and XL+ and don't bother if you need actual work clothes. I've gone in a handful of times to see the difference in selections it's constantly a let down.

Levi!!! You are beyond amazing and thank you for finding the million things I was asking for! Store…read moreis super clean and the employees are beyond amazing! Thank you again Levi!!!