I will NEVER shop at Kohls Palm Coast again. You guys won't even believe this story. So the boys need jeans. I go online and order them to pick up (cause that's supposed to be so convenient, and so I can get the online discount-DONT DO IT) and it tells me all but 2 of the 6 pair are out of stock and need to be shipped, ok, no big deal cause only need one of each size for tomorrow. Website says I'll get a text within 2 hours letting me know it's ready, which should be by 7pm so since I'm out at 7 I head there. Get in the parking lot and get a text that it's delayed. Decide to go in and see how delayed. Go to CS and see 1 pair of the jeans sitting there. Girl says she delayed the order cause they don't have the other pair. I tell her that's going to be a problem since I need them and she says she'll call a manager to double check. We all 3 go over to the jeans. All 3 look through the sku's, not only are they there but there are tons of the others I wanted that it said online were out. So then After that extra 25 mins I think I'm good to go and ask if she needs to scan them or something and she tells me no that she's going to figure out how to cancel the order and I need to go checkout and pay! I've already paid for them online so I explain that and she tells me that it's not letting her scan them so she can't let me just take them and that when she figures out how she'll cancel it. Um, no. I tell her I need a receipt showing it credited, that I'm not going to pay for them twice. She keeps saying "I promise when I figure out how I'll cancel it" so I suggest how about I take the jeans I paid for already and when you figure out how you scan them in. She tells me she's can't let me leave the store with the items unless they are scanned. I ask for the store manager- she says she is- Diane Harris? And says she'll go in the back and make some calls to find out what to do. In the mean time she has security come take the jeans away! She leaves me there for 35 mins! So while I'm there stewing I pick up the CS phone and call a CS manager. He says he sees my paid order and she needs to let me leave with my items to let him talk to her. I ask the CS in store rep, who has been ignoring me all this time, to get her again. She pages her and she returns, she gets on the phone and tells the CS rep to Cancel my Order! I get back on the phone and tell him I want the items and he says he understands and isn't canceling it - gets back on the phone with the manager and tells her to give me my jeans I paid for. She tells him she's not letting me leave the store with the jeans since she can't scan them! The CS phone rep tells me to ask for the District Managers number. I do and she says that she can't give out his personal number- well no crap! So I ask for his office number and she tells me she has to go get it and after another 10 minutes still had not returned and I left. I'll get it myself. All this time she has the security guard telling me I need to calm down! I can not get how companies do business like this! I can't get my items cause she doesn't know how to scan them in or give me a refund receipt! Now it's 9pm and I have no jeans and wasted 2 hours of my time! Makes no sense. She has the order and knows I paid and I have the paid confirmation! read more