Ordered a quilt on-line. Product showed a picture of the quilt on a bed with shams. Quilt arrived, but no shams included. Complained to Kohl's customer service and was told a number of times, that it clearly says "quilt" in the heading. However, I insisted that if the photo of the item shows a quilt and shams, Kohl's has the obligation to clearly say in the text below that heading that the item is for quilt only, and should also clearly state that shams are sold separately. I also indicated in my review, which Kohl's requested, that I felt their depiction of the product was deceptive, that they had "lied by silence" by not stating the shams were sold separately. I was finally able to reach the next level of customer service and inquired about the shams only to be told, "The Home Classics Urban Bloom Quilt Coordinates product page included all of the pieces of the collection while they were in stock. This included shams at one time which is why they are shown in the photo. Unfortunately the shams are no longer available." Kohl's still did not take any responsibility for continuing to portray a complete product that they knew showed items that they did not have and could not get. Tough to return something when bought on-line because of prohibitive shipping costs. My recommendation: When shopping on-line at Kohl's you cannot rely on their product photos to be what you think you are buying. Buyer beware! read more
