I've shopped here a few times over the years. Mostly for a random, fun button up or similar. Once I…read morestarted shopping for daily suits and button up shirts, things went south and fast. I bought a $900 Hart suit. After 3/4 wears (no rough usage), the pants began to rip along the pocket line. I took it up there and (rudely, as usual) was told "well you probably put your hands in the pockets." First, I don't often do that. Second, I have a $900 suit and can't put my hands in my pockets!? I can with my suits from Kohls with no issues. She stitches them up and within an hour of wearing the next time, the stitching breaks open. I took it to a local seamstress and she fixed it without issue. A few wears after that, however, the suit bottoms ripped again in the back. Simply cheap nonsense. Somewhere during this time, I went to shop for custom button up shirts to wear for my new court clerkship. The lady urges me to get these custom-made shirts that are guaranteed to fit perfectly. She has to order them from Asia somewhere, though. I tell her very clearly that I need the shirts by the start of June (6 weeks or so from the day). The shirts come in a month or so later, and they don't fit whatsoever. Not close. Mind you these shirts were $100 a piece. Most were basic white button ups. $500 for five shirts and nada. She then says she will tailor them for me. I wait, and wait.. nothing. By this time, I'm well into my clerkship and the point is moot. I show up later to discuss something else (the pants above) and she says "oh I called you." Well, I never received a call to my knowledge. Wouldn't you call again? You'd think, especially because of the time frame and their screw up. She then acts as though it's my fault and reluctantly refunds me. In addition to the above examples, I have noticed their prices are ridiculously high. Most things you can find elsewhere or online for 60% of the price. Tom is pretty cool and helpful/knowledgeable but the lady who runs it is borderline insufferable. Their suits are overpriced and cheap quality. Shoes too. If you want to spend $900 on a suit you can't wear, $500 on custom shirts that don't fit and take months to arrive, and be treated like a burden -- look no further! This is the shop for you!

Purchased a new suit that was perfectly fitted. Expert staff that goes above and beyond to meet…read moreyour needs. Quality clothing at competitive prices. Skip the mall and try Cicco's for outstanding value.

I was told by the staff that they are overwhelmed . I had an appointment, but they canceled my…read moreappointment due to them being overwhelmed!!!

Customer service was awful nowhere to sit for an hour and a half just not good if I trusted the…read morefirst suit they wanted to put my party in yea no

Excellent store. Very helpful staff. Has hard to find items. They do have sales and coupons that…read morehelp offset the high prices a little.

5 Stars - A Game-Changing Experience at DXL Merrillville!…read more I want to take a moment to give a huge thank you to the incredible team at DXL in Merrillville--especially Connie and Scott--for completely changing my day for the better. After feeling ignored by four associates at Men's Wearhouse, my wife and I decided to head over to DXL. I've shopped at DXL before, but this visit was different--I needed my measurements taken. To my surprise, not only did they offer to take them, but they also had cutting-edge computer scanning technology to do it! Connie, who is an absolute pro at what she does, gave me the option to either go with the classic measuring tape or try out the scan. Naturally, I went with the tech--and Connie guided me through every step. But it didn't stop there. Once the measurements were done, Connie's true gift shined--she put together a variety of looks that I would have never thought of myself. I have several upcoming events, and she gave me stylish, versatile outfit combinations that just worked. Her sense of style, her attention to what flatters every body type, and her ability to pair colors and patterns is next-level. I walked out feeling confident and excited about my new wardrobe. Then we met Scott, who was also fantastic. What really stood out was when Scott--without us saying a word--apologized for the experience we had at Men's Wearhouse. I told him honestly: I'm glad they ignored us... because it brought us to DXL where Connie blew us away. Thanks to Connie and Scott, building a wardrobe for this new season in my life isn't a stress--it's something I'm now excited about. Connie has gained a customer for life.

Macy's is the best department store in south lake mall. The fragrance & makeup counter area is…read morehuge. Great selection. The shoe area could be neatened up a bit. Name brand purses & clothing for woman & men. Housewares, furniture, decor. It's all here.

The prices !nice quality of clothing I shop on line so everything I have gotten has exceeded my…read moreexpectations. Will continue to shop online. Keep up the good work.

I have shopped many times at this store and not sure what took me so long to write a review…read more The store is pretty big and they have clothing for the entire family here. The prices are pretty reasonable and on top of the already decent prices the sales are usually jaw dropping. Talk about organized, the place is pretty clean and well stocked . No searching thru a ton of mess or looking around for a sales associate to help you.

Horrible customer service at this location. My husband tried to return a shirt there that did not…read morefit our son, the lady who he dealt with, a girl with purple hair, told him he could't return it giving him no explanation why and that it needed to be returned by mail. Now I didn't want to do that because with covid and the holidays shipping is currently taking forever no matter where you purchase from. So I decided to call the store, I spoke to a woman named Ginger, the supposed manager according to her, to see why they couldn't return my item, when I have done this before at another H&M and have had no problem. She told me a warning sign popped up on her screen and they couldn't return it. Then she tried telling me that H&M was the the third party and that the reason she couldn't return it was on Klarna and that I needed to speak with them if I wanted to return it. Um I'm not stupid, if anything Klarna is the third party, I'm buying directly from H&M so it's their return policy that I have to deal with not anyone else's. So I called H&M customer service and they called the store directly and spoke to this same person Ginger. Ginger told them something completely different than what she told me. She said they can't return items at that mall that are purchased with Klarna. Ok so why couldn't she just tell me that instead of giving me the run around?! I explained to the nice lady over the phone what Ginger tried telling me and the woman filed a complaint on her for lying to me the customer. Bottom line is i will never step foot in this H&M again, I would rather travel the 40 minutes to the one in Michigan City or to one in Illinois. When I was speaking to Ginger over the phone she was completely rude and kept talking over me. She even tried telling me that I probably couldn't return it because I haven't made the full payment yet?! If anyone knows how Klarna works you make payments over 8 weeks time, well over the 30 day return policy most stores have. Like I said she must have thought I was stupid. I'd advise anyone to stay away from this H&M and Ginger.

The clothes are very cute! Their selection is always cute and a wide variety…read more However, the customer service is very poor. I had a reservation that I made on my app. It said on the app that my 2 shirts and a jacket were ready for pickup. So I go in the store to try them on and pay for them and they didn't have anything set aside for me even though the app says it was ready. The rep found my jacket in the back somewhere and said that they didn't have the black shirt I reserved at all and the red one was here but on a rack somewhere. So she pulled that and basically didn't say anything she just helped another lady with something else. I asked for a fitting room and then looked for some other things but nobody asked if I needed help looking for anything else. I asked the manager too when I went to checkout and he was busy looking at something in the front of the store or whatever he was looking at. And when I did ask about the other shirt the other rep I talked to before interjected and the manager didn't really say anything at all. Sooo, I hustled checked out and just went about my day. I guess they didn't want to make another sale ‍ What's the point of having the ability to reserve items on an app if they aren't going to actually hold it for you.

Manager was very disrespectful for no reason. Was using a very smart tone to a buying customer and…read moreshe lost a sale because of it.

The worst place to get a suit or tuxedo masquerading as the best…read more My best friend and I had been here in October to order tuxes for her wedding and we were initially so excited because they had everything she wanted on relatively short notice--she wanted navy suits with grey vests, white shirts and brown shoes for her wedding in six weeks. They were even running some sort of BOGO, which made everything better since the guys wanted to buy their suits. Flash forward four weeks; the guys are trying to pick up their suits and there are NO vests. Apparently the vest they had ordered is out of stock. It always has been and was never going to be available in time for the wedding. But they were never notified of the mistake, the suits were just made ready without the vests and they found out during pick up. Their solution was to offer a different color vest, which was not what the bride wanted and truly would not have looked good with the suits already chosen. So, refunds were supposedly issued for the vests. Except they never got their refund and they had to go back AGAIN to have the refund issued. The whole experience was terrible and no one ever took charge to make the bride feel like they cared or were sorry for their error. Stay far away from Bacharach, especially when it comes to your most special days, because they don't care if they ruin it.

I'm a total farm girl and I enjoy having nice cowgirl boots while doing farm chores. This location…read morewas completely unexpected and I'm so glad it's here. They have a huge selection of boots for men, women and kids along with clothing and hats. The service was great and the store is very clean and well lit. The best value in my opinion are the Ariat boots. They are comfortable, high quality and last a long time! I do plan on trying some other brands here in the future.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

I love this store. I'm a Dead girl and I've been driving out here since the 90s. Yeah, everything…read moreis rather expensive (especially clothing) but you can find a lot of cute, unique things in here. Hippies, you'll want to check this one out.

So many complaint reviews, they are pretty well nonsense. It's a retail shop that sells…read moreeastern/spiritual decor/clothing. Not sure what "customer service" is expected by these reviewers. You walk in... grab your desired object(s)... cash out and leave. Works as designed. I've been buying things from here for 25+ years, not a single incident.