My opinion on Kohl's is they aren't going to be around that much longer. Prices are seriously inflated. Check a name brand item for sale at Kohl's and then look elsewhere. You will see a huge mark up. So if you think you are getting a deal with a 30% off or even a 40% off coupon you aren't. Less items eligible for coupons. All of their patio furniture used to be eligble. Now, outdoor chaise lounges that used to be Sonoma brand and eligible are now advertised without any name and as "marketplace" items. I used to buy the lounges every year. Now they don't "qualify" for coupons. The store is never crowded even at Christmas. It's going downhill. This review isn't for any particular store, it's for Kohl's in general. read more

KOHL'S. They would not honor a sale price for an item that could only be purchased online. Their computer crashed and no one could access the web site. This went on for hours. I spent 5+ hours trying to get the system to work and on the phone 5 times trying to get them to do the right thing. It wasn't due to negligence on my end. I went up the management ladder and all I got were supervisors and managers that just wouldn't fix this. They just said I'm sorry, I can't do anything for you. There is always a way. I know. I spent 23+ years in upper retail management and we always found a way. They definitely do not understand customer service. read more

My brother-in-law entered the current Kohl's contest, Holiday Quest, and won a $100 gift card. He got an email saying he won subject to verification. Never heard from them again. Emailed back and got this message: Your participation was deemed to be ineligible and so your win was invalidated per the Official Rules. No idea why. Crappy Kohl's. It will be hard for him to contact corporate because he is deaf. read more

We're Kohls for the summer, like Demi Lovato.  This is obviously one of the preferred stores for suburban females, and Barbi loves coming here. Generally speaking, a lot of the customers here are females, and kind of like Target it's become very trendy and middle-class over the years. Prices aren't cheap but you can get discounts on fancy type things and mid-price things and they offer a hell of a ton of discounts and rewards for those who shop regularly and religiously, and I guess the problem is that the prices to begin with aren't usually great, but they're also not the worst. I've had good experiences with them and with their customer service especially. read more

Kohl's - Kohl story bro - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

I generally have no problem with Kohl's because I understand their gimmick which I have no problem with. Kohl's cash can be used a couple days after they give it to you and it's good for about a week so I got on yelp to see if one was around where I was lunching and one block away was one to use it up before it expires. It's a great gimmick because you don't want to leave free $10 on the table and let it expire, between my gift card left over/sales discount and Kohl's cash I got a nice name brand modern breathable casual shirt for .94 cents, I handed a buck over and got 6 cents change and I refused the 15% discount at the register because I wanted to completely kill off all the money on the gift card, that's funny. The deal with Kohl's it they put an exaggerated retail price on merchandise, put it on sale with a good looking mark down, give you an extra discount at the register then give you Kohl's cash if you spend enough so you're in a vicious circle of returning. I generally only shop Kohl's for casual street clothes/shoes and with their gimmick the prices seem reasonable for name brand items, not that I know any better because as a guy I don't do my homework or shop around. For the first time I saw a kiosk robot that interacts with customers to help them, it's creepy and I'm not ready for that future but I took 15 seconds to check it out while no one paid any attention to it and walked around it, see my video. The bottom line is that by shopping the Kohl's system with a gift card and Kohl's cash I got a $36 shirt for .94 cents, how can you beat that, maybe a yard sale for used clothes. read more

Kohl's - Kohl's cash/discount and left over gift card gets a name brand $36 shirt for .94 cents - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

See all

Worst customer service ever. Do not buy from them, they will lie to you constantly. Soon it will be 16 days for a refund to my kohls card on items never received. 4 peoplee and 9-10 days later waiting on a refund that i was told was processed 3 different times and to wait 7 days, then 3, then 7 again. But never intend to send you... what a joke. read more

Hey Kohl's, What kind of Bulls*#@t box company are you using? I only ask because I ordered $1000+ in merchandise plus opened a credit line with your company. 2 days in a row, my boxes arrived half open and ripped. Either your people need training on how to properly pack (NO MOVEMENT IN THE BOX!) or you need to FIRE that box vendor because they suck! Nothing better be missing or damaged. Extremely disappointing. Please explain! read more

Kohl's - Box falling apart upon delivery. I mean, really?! - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

See all

The person at the register was awful. I went there on 3/29 but the coupon will be applied from 3/30, so she told me to come back next day which is 3/30 to pick up at the customer service desk. I went there on 3/30 but she couldn't find it. I went to the register, they were so rude to me. She insisted that I came the day before so they put back it to the shelf. I've never seen such a rude person at the register. She talks in such a awful manner. I will never shop at Kohl's any more. read more

Customer service here tends to get worst by the day. I placed an order for Kohls. For whatever reason, my shipping address is WRONG. I called Kohls. I was on hold for THIRTY minutes. When the lady finally answered, I said "I need to change my shipping address." She said okay got it, I can help. When she looked up my order, she said she could not do that and I had to contact my carrier. WHAT? Did you even understand the question?? She told me to contact the carrier, Lasership and THEY WOULD BE ABLE TO DO THAT. I called, hold for another 30 minutes. Lasership said Kohls is very difficult to work with and we now need authorization. I have to call Kohls back and tell them to authorize it. They do not have that ability to call. So now, since I refuse to call, I'm disputing this charge with my bank, and letting Kohls know that their agents need to learn the processes and procedures. You couldnt make this process any more inconvenient. read more

Came in to return Amazon stuff. They have 2 staff members standing right by the door as you enter which makes it impossible to stay 6 feet way from them. When we got to Amazon return desk an employee was not wearing her mask correctly. This is not new stuff. I expect stores to be correctly following covid procedures. read more

Kohls is an awful company! I came across their online retail website and started looking at items they had for sale. I found two pairs of shoes I really liked but was going to hold off on until I saw they had 35% off if you signed up for their Kohl's charge card. Well I signed up for it and they did not honor the 35% off which is a bait and switch tactic that is highly illegal. I am very familiar with these as I worked in advertising for over 20 years and it's only the really crooked companies that try this and then try to uphold them. I spoke with customer service, a manager, and then it got escalated up to their executive offices. They did nothing about it at all, it was a complete joke to them. I am contacting the US attorney general, state attorney general, and FTC and I'm going to file a report against them. Stay away from Kohl's!!! read more

Kohl's - Their idiotic response - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

See all

It is with complete candor that I am writing this review after speaking to. a rep on August 22, who was at home, but basically taking calls for the Executive Office. Needless to say, I got nowhere and like the rep. from Pacific Coast Feather company was just as callous and condescending to me. Over the past six years I have purchased at least six pillows online from Kohls.com.The approximate cost was well over hundred dollars each. In the last two years, I sent one back to Kohls and got nowhere last year. I went to the store in Warwick. And got nowhere. Yesterday the rep REFUSED TO. REPLACE THE PILLOW AND ASKED ME FOR 75 DOLLARS TO ORDER ANOTHER. read more

Kohls corporate office should be embraced by their awful disgusting lack of customer service. You ship this as cheap as possible but overcharge the customer and yet your customer service tells the customer " its their job to track the lost package". Kohls chose the carrier it is Kohls problem. You should not tell your customer to do this. And to have no one upper management addressing these problems. After this experience with Kohls I will no longer waste my time or spend my money with such selfish corporate company. After 40 years you have lost this customer!!! read more

I am very disappointed and very upset with the kohl's credit card. I made a minimum payment. Later, I discovered that the remaining balance was taken away from my checking account. I never set up an automated payment. So, I became very upset and I cancelled the kohl's credit card, because of being very disappointed. Because, the kohl's billing system is so very terrible, I do not have the desire to apply ever again the kohl's credit card. read more

Worst customer service! I ordered $640 worth of merchandise on Black Friday and received 1/3 of it. Once I requested a refund they wouldn't give me it all back because I received kohl's cash towards my next order. Instead of taking the kohl's cash they took money off my card so I did not receive full refund. Mind you I have the kohl's cash to take in my account and I don't want to even want to shop here again! Customer service lied and tricked me about issues 3 separate times over the phone. They were rude and had 0 empathy. I am going all American made. These big corporations treat people like garbage and get away with it. Seeing it more and more everyday and I'm sure you do too! read more

On yesterday I called the store regarding their seasonal hiring process. A couple months ago I had been working there but missed a few shifts (was not notified of scheduled) due to being sick. I received a letter to my home stating the company policy and had the issue rectified with a lovely lady at the store in March. As of yesterday, I spoke with Rori and she canceled my phone interview and marked me ineligible for rehire for no reason at all. I've applied to a few stores since March but even after not being selected was never considered ineligible. I think this speaks volumes to some of the behavior and customer service within the store. read more

No corporate accountability. Tried twice to buy item supposedly in stock in store at my local Dallas store, twice NONE THERE, ladies agreed computer says in stock, but they could not find any either. HERE IS THE PROBLEM: they say THEY CANNOT ORDER ANY because only CORPORATE can do that, but there is no phone number for corporate. I called 2 phone numbers for them but just deal with billing, .com orders or rewards. I chatted with cs.kohls.com chatbot, rep and supervisor who sent me off to waste more time emailing them and got quick automated reply stating this is an UnMonitored email. Dead end. Isn't it tiring all of us customers are so tired of corporate irresonsiblity. In my day, the buck stops with the boss. Today, the buck just wanders aimlessly in corporate double talk. I just wanted to contact corporate to ASK them to CHANGE THEIR POLICY and either allow stores to order items that are out of stock OR allow stores to contact corporate themselves to tell them this item is zero here so corporate would reset their computer quantity in stock to zero so more COULD be finally ordered. If this is happening to me, its happening to others. A simple policy change would fix this. But alas, I cannot find a way to reach corporate. read more

I made an online order at 9:30 est and tried to cancel it before 10:30 an hour later...they refused..they had no problem accessing my acct at 930pm but some how they couldn't refund my money even though I tried an hour later...total BS...I used to worry that Amazon would ruin businesses..now? I hope Kohls bankrupts tomorrow read more

Kohls, without my knowledge or consent, changed my billing from mail to email. The problem is that Kohl's used an email that is no longer active. So, for $33.00, Kohl's has placed a delinquency on my credit report. I have been a customer for 20 years without a late payment and now due to their own idiocy, they are ruining my credit. I called their customer service number and the representative told me I should contact the credit bureau to fix this problem. Now that says it all about Kohl's and their inane customer service. Once I can correct this mess, I will cancel my Kohl's charge and never shop at the store again. I imagine this is just one reason that Kohl's is failing. read more

If I can give Kohl's zero stars I would! Here's my story. Purchased a PlayStation 4, a bunch of controllers and a charging station for my daughter to be given in Christmas day. I received a $120 Kohl's Cash to be used for future purchases at Kohl's or Kohls.com, but I only had a week to use it. When the Kohl's Cash arrived at my inbox, I used it up right away. I used it on a couple of small items for Xmas and mainly on things I didn't really need or want that badly. Mind you, kohls has a bad track record for marking their items higher than their competitors, so if there's something you want from them you should buy it only when it's on sale. When my PlayStation arrived, it was delivered on a rainy day and the package some how got wet. The console looked OK but I couldn't give it as a gift because the cardboard box was peeling away! I called the customer service and they said they'll send me another one once I return it to the store. It'll be a simple exchange. As it turned out, I returned it but kohls.com didn't have it in stock, so I only got back a refund minus $75! Here's the scam, they want you to buy stuff from them in return for coupon cash to spend at their store. I told the service desk I'll come back and return the items I purchased with the kohls cash, so I could recoup the money I lost after returning the console. I was so livid! I returned some items but they can only give me back the money in Kohl's Cash! That is freakin bull crap! So, once you spent the Kohl's Cash, you've lost the equivalent money you've spent. So what I thought I would be saving on my purchase was a losing proposition. Even the manager was feeding be the B.S. that there's nothing she can do! I have no desire giving any more money to these mongrels! After I spend the cash - I only have 30 days - I'm so done with them. I hope Yelpers read this review and do the same. The service staff at the Kohl's I returned the items weren't mean, but they return policy is unethical! If I return an item I should be entitled to my money and not cash value to be respent at their stores! That's not equivalent! You will never see Amazon, Target, Macy's or Walmart do this! Kohls should learn from these businesses what great customer service is! read more

Kohl's - Stealing customers money all over the U.S.A. - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

I needed to cancel my Kohl's credit card. Not only did I receive bad customer service from the initial Customer Service Representative who answered the phone like a circus clown, I called the employee's Supervisor to complain about this and got the runaround - the Supervisor had assured me that he would call me back after looking into the matter and never did! This caused me to have to reach out to the Executive Office. I reached out to the Executive Office, where I thought my issue would be resolved. The Executive Employee, that was supposed to address the matter, Shelly, made it sound like I was wrong to complain about their so-called 'outstanding' employee. Shelly didn't address my problem adequately: She spoke to me as if I had no reason to complain. She informed me that when she and her other colleagues reviewed the recording of the unprofessional employee, they claimed that they didn't hear anything wrong with our verbal exchange. Shelly didn't make me feel like a valued customer. She ultimately told me that there was no additional training that could be provided to the Customer Service Employee because he already did a great job. However, she had a customer on the line (me) saying the exact opposite. I feel like I was talked down to, not taken seriously, and wasn't treated like a valued customer. I asked her if she could review the tape one more time- SHE REFUSED! She claimed that she didn't need to review the recording again because she'd already reviewed the matter enough, she refused to look into the matter further!! In Short: #1.The lack of professionalism from the Customer Service Representative. #2.The neglect to follow-up as promised by the Supervisor. #3.The failure of the Executive Employee to take responsibility for the unprofessionalism and lack of accountability of the Supervising staff AND her refusal to listen to the tape another time... Ultimately, the failure to address me as a valued customer by 'Executive' Shelly, caused me to never want to set foot in Kohl's again. I'll never go back to Kohl's. Their customer service is subpar!! The saying, 'The fish stinks from the head down' definitely can be applied to this business. read more

I have now purchased 3 separate orders at three separate times online. The items never arrive when promised or I receive something I never ordered and then never receive my item. They argue about wanting to give a refund until you literally haven't received the item for weeks after ordering it. When one is buying these items as gifts, that's a big problem! Especially when you end up paying double because one is having to order it somewhere else! Horrible customer satisfaction! I will shop with a more reliable company from now on! read more

So I placed an order Friday for one day shipping. It sat all weekend with "ready for ups" and on Monday it still hadn't shipped. I call and no one knows why it never shipped. I get my $19 refunded but still no sheets for my son to use in his dorm. No attempt to rectify. I've been tweeting two days. I get told it's coming today. Then it never shows up. The person manning twitter says I can call ups. No, you find out where it is. Then it changes again to tomorrow. What was the point of paying if you all sat on it so long that UPS doesn't care when they deliver and meanwhile my kid has no sheets and no one knows where they are and they keep blaming me. read more

Kohl's - Transit - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

See all

On 11/19 I placed 2 orders online with Kohl's. According to Kohl's you will receive $15 Kohl's cash for every $50 spent plus an additional $5 incentive if you pick up instead of taking advantage of free shipping. I thought, cool, and ordered 5 pairs of Black Friday priced Nike & New Balance sneakers (2 in one order valued at $60 and 3 in the other valued at $106). At the end of the 2nd order for $106, despite me adding in excess of the amount prompted by the (add this much more for an additional $15 Kohl's cash), I only received $15 not $30 Kohl's cash. When I contacted them to find out what the fudge, they told me I was THREE CENTS short of the minimum. I advised that their system told me I only needed to add X amount and that I added over the advised. Crickets. Then I check my credit card account and find TWELVE pre-auths totaling more than $600 on my account from Kohls. That's right, for 2 orders totaling $166. In addition to being charged the $106 TWICE, I was charged the $60 TWICE and then charged TWICE for every time they shipped something out in groups of 1 or two. That means I was charged FOUR TIMES PER PAIR OF SHOES. When I complain I get a lovely cut and paste response from "Joey V." that in effect explains to poor stupid little me what a preauth is, that I basically shouldn't care that they have put large, excessive and unauthorized holds on my card and that the excess will fall off in approximately 7 days...cause putting extremely large holds on someone's credit card is standard business practice for A CLOTHING STORE. I thank Joey V. for his "help". I then have the pleasure of getting pretty much the verbatim reply from "Sharrell F." who describes herself as "Executive Correspondence Lead, Office of the President" and the "highest level of customer service" who again finds no fault with Kohl's processing system/business practices in charging a customer four times per item. She goes on to add that "The charges that are pending on your Master Card are temporary authorizations that were processed to ensure *that enough funds are available for the entire amount of the purchase you are attempting to make*." Because if you can't afford/don't want to pay 4 times the price of what you agreed to pay, you obviously have no business buying it in the first place? She goes on to add: "I apologize, as we are unable to contact your bank to have the funds released as we are not holding any funds." No, you dumb broad, Kohl's simply REQUESTED my credit card company hold the funds by running my card information through their systems REPEATEDLY. However, I should rest assured that in about a week, everything will straighten up as the incorrect pre-auths will fall off and the correct amount will remain. As if my Kohl's experience couldn't get any more positive, I never receive the $5 pick up incentive in the pick up email (as stated in their offer). At the store, I ask the associate about it to which she replies that I'm not the 1st customer to come in and take issue with Kohl's NOT honoring the incentive. However, the store says it's an online issue and has to be dealt with online. Then, I get home and find one of the items they pre-authed me FOUR TIMES FOR is canceled due to being RECENTLY OUT OF STOCK. Do yourself a favor and shop ANYWHERE but Kohls. read more

Kohl's - 11 of the 12 preauths for 1 order placed for $60 & another for $106. Don't give Kohl's access to your credit card information! - Department Stores Near Me - MENOMONEE FALLS, Wisconsin

Limited availability I've used the Kohls website numerous times to check on product availability. Every time it says limited, it's not in stock. I tried calling this store yesterday before I stopped out but was put on hold for over 15 minutes and never got picked up. I went anyways and sure enough, not available. The website still says limited availability. I ended up purchasing another size, and then the product rang up $15 more costly than the website - they adjusted at the register, but beware of price differences! read more

A few years back I was TEMPTED by Daisy Fuentes' clothing line. A year ago, I finally ordered from their GOOD SKIN skincare line and I was disappointed. Flipping through ads yesterday, I noticed that Vera Wang was designing a lower end line, Simply Vera: $128 for a short sleeved belted wool coat!??! I'm marking my calendar for September 9th! read more

Ridiculous customer service. "Once online order placed we cannot cancel or change" however their kohls.com cancellation policy reads .... Need to modify your Kohls.com order? Changed your mind and want to cancel it? We've got you covered. While we may not be able to make every change to your recent order, you can simply cancel your order within approximately 30 minutes* of the time you placed it and create a new order with all of the changes you need to make. I asked for one small item to be moved from pick up to shipping. Said no. I then asked to cancel and I will replace the order. Said no. I was told NOT to pick up order for a 7 day refund was my only option. Please consider updating your policies if you want to stay in business. You've just lost another customer to Amazon. read more

I have been a loyal kohl's customer for perhaps 45+ years. I am done and will never do business with this company again. I purchased over $250.00 of clothing in their store. Was not able to try them on as the dressing rooms were closed. Took the purchase home. Had 3 pair of same brand Gloria Vanderbuilt jeans, same style, same size, same color jeans. None of the 3 fit. But...all 3 fit differently! Sure enough, looked at the tags, one made in China, one made in Jordon, one made in Madagascar! Went back to the store with my original receipt and was credited 20.00 less than I paid. When I asked why, it was explained to me that I had received 20.00 Kohl's cash on that purchase. I responded that I never used the 20.00 Kohl's cash. She told me it didn't matter if I used it or not. When I asked if the 20.00 Kohl's cash was still available to me, she said it had expired. I advised her the only reason I had to return the jeans is because I was unable to try them before purchase because their fitting room was closed. She told me it didn't matter. When I confirmed " so I purchased ill-fitting, poorly manufactured clothing that I was unable to try on before buying and I will lose 20.00 on the return? She said "unfortunately yes, that's how it works." read more

This Kohl's lately has been very disappointing. Limited ladies clothing, everything you have order online. Some of the cashier's are very rude to the point of antagonizing. The way they have the pick up your online order has changed for the worse, where you have to run all the way back in the store by Amazon to pick up your order in some bin and have some special instruction's to do so that are emailed to you. This is not serving the customer well. This is definitely a change for the worse. At this time, I will not be ordering anything online anymore from Kohl's. It's too much of a pain, plus most of the stuff I have ordered had to be returned, due to crappy, poor way the item's are made. Probably using the cheapest material's and finding the cheapest ways to save money. They are losing me as a customer and probably more people will follow. read more

Once upon a time Kohl's was my go-to store.......but alas someone decided it would be a clever idea to play politics and cancel vendors simply because of a difference of opinion. SOOO, I decided to do the same and cancel them. I have not shopped there since 2019. I am intrigued by the downturn excuses: Amazon, poor service, product availability, etc. While they are certainly valid, policies that choose to exclude or include certain sectors of the population will without a doubt shut out the very customers that you try so hard to attract. I would love to return to Kohl's but Kohl's needs to rethink their marketing strategies before I can spend my money there in the future. read more

Once again Kohls has let me down. It had great customer service when it was just a grocery store, but now that it has grown, it has gone downhill. I ordered items online saying they came with a rebate. Then when I went to fill out rebate I found the day I made my purchase that ad should not have been up because the rebate form said must purchase before 11/27. I purchased the items on the 28th, because they were still advertising them with a rebate. Now I will have to return everything to the store. Thank goodness I did not bother to spend the reward then it gets more complicated. read more

Kohl's charged me five times on Black Friday (processed by a manager) for the same purchase, then deactivated my kohl's card for their error. Now the fraud dept and corporate want my driver's license AND passport to reactive. As a customer since the store opened I'm disappointed that even in-store managers couldn't offer a better solution, or help the situation. I refuse to provide a passport when only a driver's license is needed to even open a store card. I wish I could list 'no stars'. No customer loyalty at Kohl's. read more

Purchased almost $100 in merchandise online and received a $10 rewards certificate that promptly expired IN A WEEK! Being completely honest, a lot of the times, Kohl's pricing is not that competitive and if the rewards are going to expire in a week anyway, there's really no incentive to shop here seeing as you would literally have to shop here every week to be able to benefit. I don't know of any other rewards program where the rewards are only good for a week! read more

kohl's intentionally hides final per-item prices from customers on online receipts in order to confuse customers so they have no idea what they paid per item and what they should get back for a return. in fact, all of kohl's policies are designed to confuse their costumers - this is intentional business practice and how Kohl's profits off its costumers in deceptive ways. after an incident where i was confused by a supervisor into spending earned kohl's cash, which i did not want to use and which caused me to lose $45 in money that should have come to me as a refund, i've had enough. i'm done with you kohl's. you've lost a loyal customer that had been with you for over a decade before seeing your true colors. consumers should also be aware that kohl's customers personal information was accessed via a data breach and kohl's intentionally tried to hide this from its customers, until the FTC filed suit. see this link on the better business bureau website for more info: https://www.bbb.org/us/wi/menomonee-falls/profile/department-stores/kohls-corporation-0694-13000007. just one more indication of how shady Kohl's is. read more

I was a former customer of Kohl's and bought many items from this store pre-pandemic. On 09/24/22, I visited their website to order some jeans. I signed in to my account so that I could use a discount and Kohl's Cash. It had been a while since I'd used my Kohl's card. When I tried to place the order, it wouldn't go through, and the site wouldn't let me use another credit card, so I called customer service. I had the same experience as another reviewer in that the customer service rep could not find my Kohl's card info, even when he saw my order, my e-mail, and my address. I gave him current and former phone numbers--still nothing. I asked him to transfer me to a supervisor--that took another 10 minutes, and then I was sent to somebody's voicemail. I had spent 27 minutes on the phone at this point. I hung up and tried the chat version. After another 10 minutes of explaining the whole thing over again, I was sent back to the same customer service phone number I had just spent 27 minutes on. I chatted back that this was not satisfactory as this was the number that had given me the runaround for nearly half an hour, but they said that was the only way to resolve it. I told them Kohl's had lost a customer and ended the chat at that point. I'm getting the same jeans from Penney's. read more

Very rude customer service employees who act like you are bothering them by being there and they hate their job. Makes me not want to shop at Kohl's ever again. read more

My wife and I made some last second purchases, prior to a vacation, at the Kohl's in Palm Coast Florida last May. My wife had a expired Kohl's credit card from 2011 that the cashier assured us she would update for us. Unfortunately despite us providing our new mailing address etc. the update failed. Subsequently, in July, I learned via credit monitoring that Kohl's hit us with a delinquent account with the credit agencies. We were in NJ at the time and immediately went to the nearest store and paid off the $65.00 bill. Kohl's mailed the statements to our old address in NJ. That mail wasn't forwarded because we moved to Florida over 3 years ago. None of this was our fault and our FICO score took a tremendous hit. Kohl's grudgingly waived the finance charge penalties but has flat out refused to reverse the negative report to the credit agencies. This scenario was caused by the Kohl's employee's error in Florida. I filed a complaint with the Consumer Financial Protection Bureau (CFPB) to see if they could help with the problem. That was a useless endeavor, Kohl's won't budge and we received a letter from Kohl's HQ Customer Service Rep. Dana Oberheur who answered the CFPB complaint. Dana Oberheur indicated she would be happy to discuss this further and provided her phone number. I have left 3 messages with her since mid-December it is obvious that she has no interest in talking to me about this. The Kohl's cash isn't worth the aggravation when things go wrong! read more

I purchased a vacuum at Kohl's online on 3/19/20 for over $300. I returned it via mail on 4/22/20. I checked to see when Kohl's received the vacuum. It was 4/28/20. I called Lelticia (Kohl's employee) on 5/5/20 to see where my refund was. She said she would process it immediately. On 5/12/20 I contacted my credit card company to file it as a fraudulent charge because I still had not received my refund. I contacted my credit card company and they said they have to wait 15 days after contacting Kohl's for a response which they have not received. I am done with Kohl's. They take your refund but don't refund it. Too many other stores need our business. Think twice about doing business with this company. By the way, still waiting on refund. read more

I've have been working in customer service for most of my life. I'm speechless where kohl's hired their employees. Recently made a purchased for blink caneras and nike shoes. Items shown available regardless after I received a short email stated "we cannot full filled your order" via email. I went to store for a separate pickup for my other order. I asked store online service Rep provided my order number n showed her the email. Rep couldn't locate or provide any info. She referred me to call online service or any phone number available online. The next day i called spoke to David after he verified my info credentials. He said he was unable to locate any detail as to why my order were canceled. He transferred me to "online research specialist" this after about 10-15 minutes. Now I'm connected to simply another rep (probably cold transfer) Susan her name spent another 10-15 minutes just trying to validate who i am. Because my email address n home address, online order number phone number linked to my order simply didn't match what she had listed as the original phone number (I'm at this point giving her all new phone numbers n old numbers). She basically said ma'am i cannot help you. You cannot provide me the telephone number. She then transferred me to supposedly a manager who was repeating exactly what she did for another 15 minutes. I said to him I'm at kohl's right now I'll put you on phone with your in store rep they can validate my id's in person to make sure I'm legit. He simply rushed me off said without you able to verify your phone number on your account i cannot help you and transferred me to online survey voicemail. I am completely utterly speechless. This is beyond rude and disrespectful kohl's represented themselves. They're losing me as a customer. read more

I'm not happy with Kohl's because they told me a malicious email that I received regarding a so-called shipment could not be acted on, because it was not credit card fraud. I believe the Fraud Department could do better at these types of issues. My view of Kohl's at this time is "not favorable." read more