This location is always clean...this being said the customer service lacks...dont see workers not the friendliest check out people and the managers always seem angry with life. Prefer this location so sunset valley for sure! read more

I asked for my senior discount on Wednesday and had No other coupons. The cashier stated they had no senior discount and no coupons. According to their website they do have a senior discount but refused to give me one. My hair is totally white and I would have provided my driver's license for proof of age. This store is only good for Amazon returns. read more

I like that Sephora is now inside of Kohl's. The stores are normally neat and well kept.

There is no toilet paper in the restrooms. Apparently they have t had a shipment for 2 weeks. The "manager" is hoping that with enough complaints, Kohls corporate will send some...seriously? How about you keep calling until they order it for the store and in the meantime head to HEB and buy some, or tell Customers that they MIght have to walk to get paper towels with their pants down? Utterly humiliating and completely unacceptable. read more

That Jennifer in Amazon with the pretty nails is awesome. She processed ALL Mt refunds with a great attitude! And she was super efficient. A couple of people got in line behind me, and I didn't have to step out of the way because she was processing them for me so well...and she made sure I handed her the right item too - I mixed up one of them. I hate this process of returns and her positive deameanor and speed made it a pleasant experience. read more

I can order reasonable clothing and have it sent to me. Then if needed, items can be returned to the nearest location. The staff was helpful with returns and you can return Amazon items as well. Selection varies and prices can be good read more

Awful customer service, not handicapped friendly or handicapped accessible. Unless you consider the automatic doors. Other than that once you're inside, it's just a complete hazard. There's overstock everywhere just like someone threw up all over the floor. I talked to them a couple months ago and they started to fix it up and make it more accessible and put new tables. But that lasted 4 to 6 weeks. It is now back to the same mess it was, and by the way they removed my review from yelp and Google. I don't understand why they just don't try to fix what's wrong. There was a lady in a wheelchair with no legs. Her husband was pushing her cause she could not push herself. She couldn't get through when things were falling on her from the hangers. Eventually, she couldn't take it anymore and just yelled to her husband take me home with an! At the end of it!. I'm not gonna explain the whole thing again because they just keep removing my reviews. Unfriendly people nobody seems happy there. It makes me wonder why they work there since they all hate people. It seems like. The reason your stores are failing if you read on Google is because of poor customer service and no handicap accessible stores. Although it doesn't mention the handicap in it, it's just poor customer service, and no organization, and everything is on the ground falling off hanging onto the wrong place. It's just got awful. I've reached out to them several times and they ignore me. They no longer answer me to answered me once. But since things have changed, I've tried again and again and they don't. So I hope whoever sees this gets to read it before they remove this one again.Kohl's shame on you for removing my review. read more

Much better stocked than it has been recently. Clean as well. Prices good but, as usual, can't always trust the sales prices on the racks; however, it often works out to the buyer's advantage. read more

i arrived to the Kohls Store in Kyle 10 min before closing. Headed straight to the kids shoes in search of a certain brand and shoe size. At 9:02 pm I arrived to the customer service desk to order the show I needed. Abbey, a manager, REFUSED to be of assistance. I am Beyond astounded at the lack of customer service at this location. If they did not want to serve people, they should've locked the doors at 10 minutes before 9 pm. I will be canceling my charge card with Kohl's and strictly doing business with JCPenney's from here on out. KOHLS, You need to step up your game and customer service!!!! read more

This store has very little merchandise. I always have to buy online. Limited sizes in store. Returns are a pain because even with a current receipt, the computer says the purchase doesnt exist. Twice they had to call a manager to do it which takes an extra 10 minutes. Never had this even at Walmart. read more

Great customer focused environment at this location. They are always helpful, happy and willing to serve their customers. All my experiences here have been positive and pleasant. Thank you for caring about your customers. read more

The manager here is so rude that I will never shop here again. Worst shopping experience ever! I was told by corporate that I had until the 18th to use my Kohl's cash, when I called to see if I could use after expiration, and I came in on the 18th and verified. The manager, Abby, said that it was technically 10 days but that she would honor it. I'm not sure why corporate told me differently, but I thanked her and shopped. When I went to check out, I gave them the Kohl's cash and I also ask them to apply the $20 reward on my account. Abby couldn't get it to work so she told me I would not be able to use my rewards because she "had other things to do." I couldn't believe my ears. I just stared and finally asked... Like what?? She started freaking out and having a meltdown and told me that I would have to go to customer service because she is now no longer allowing me to check out or use the Kohl's cash. I told her that corporate customer service is closed on Sunday, and she yelled at me, called me rude, and ran off, yelling at me from ACROSS THE STORE and flipping out. I went to the customer service in the back, where Abby then started antagonizing me again, and wouldn't allow the customer service agent to use the Kohl's cash she had previously approved. She then said "you probably don't understand this but I have a job so yes I have other things to do." This woman is psychotic, petty, and shouldn't be within 50 feet of a customer. I will he calling corporate tomorrow to let them know what transpired as this manager screeched at me and I never raised my voice. If someone has to ask you to please do your job, consider that maybe you're not doing it, and that shouldn't be the customer's problem and I should not have had to pay the amount of the rewards that I had sitting in my account. But to then carry on and on and treat a customer that way just for trying to use the rewards they have been given or spending is atrocious. If you can't control yourself, or your emotions, you shouldn't be a manager or work retail, where you'll have to actually help customers. read more

Please at staff. Pretty barren floor but I did go the week after Christmas. I've been here a few times and have nothing negative to say. It's easy to get in and out. read more

Our kids love the clothes from this store. The toy section is captivating for them. Prices are affordable and the store is typically very organized. I recommend. read more

Kohl's - Department Stores Near Me - KYLE, Texas

So Kohl's pretty much the same across the board.. But this location has a great selection of clearance items. I made off like a bandit the other day with 7 shirts for $60.00 bucks.. was a mixture of Vera Wang, Jennifer Lopez, Lauren Conrad and more.. so not cheap stuff. I love when they do Kohl's cash, but be for-warned that if you get kohl's cash and then take something back to exchange if for a new product.. you loose Kohl's cash. Makes no sense! The customer service at this location so so.. the cashier's are very robotic about their functions and I have met only a few that are warm blooded. I will be back time and time again, definitely with coupons in hand. read more

Was shopping here at my local Kohl's as I have 50+ times before. I was with a total of 4 persons in my party. We were shopping for all four people and planning on making significant purchases, as my kids were trying on several outfits. The store was not very crowded and the boys went to the closest fitting room adjacent our party. This just happened to be the one in the women's section, though it WAS NOT labeled as such. The boys asked for my assistance and I entered the fitting room, which had all separated (enclosed) stalls. I was then approached by an extremely rude and sarcastic employee who advised me that we could not be in the "women's" fitting room. I apologized and stated that we didn't know it was not allowed and that we had done it many times before, and kinda laughed it off. This was occurring while we were complying with her request to vacate. She responded with, "Well now you know!!!", very rudely, which was unnecessary. I voiced my displeasure and we left without making all of the purchases we had planned. It's sad how one employees attitude can ruin a whole stores appeal and reputation. read more

KOHL,s has good quality top of the line merchandise all at inflated prices . coupons are the key dont buy anything without one .I get a regular supply of *specials * on my email and thats the only time i go shopping there. hard to find sales staff except at the register and management never seem to be in sight .how ever good deals can be purchased there if you just follow the rule about coupons , its the only real department store in town as of now so its gets 5 stars read more

Bought some clothes for the family for vacation here but couldn't even use the one shirt I needed for our trip because of a security tag. It's was so frustrating that I only found out when I was packing that I couldn't use it. On top of that I was gone for a week and when I returned I didn't have the receipt. The ladies were able to figure out a way to help me but still a frustrating situation. read more

A great store with friendly staff! With the holiday season in full swing of course there will be lines, people!!! The stuff does a great job of reassuring customers that they are there to help and moving as fast as possible. I was a little disappointed about not getting to use my 25% off of my Nike sweater, but a young lady showed me the exclusions on the coupon- the fault was mine! My tips: 1. Do not shop while in a rush. 2. READ coupons carefully. read more

Clean store. The floors were like mirrors. Lots of clearance deals although they have begun hanging them way up high which for someone who just had surgery and can't reach up was really frustrating. I didn't purchase near as much as I would have. The cashier was ready with the percent off coupon as I dug for my phone and was sweet and friendly. read more

Customer service is in the very far back of the store and checking out a customer takes way longer than it should. Instead of asking for help because she had a line she says "no I got it" and keeps us waiting in line. We were only returning an unwanted bridal shower gift, but with this service I don't even want to come back to use the gift card. read more

I went into the store to look for a birthday gift for my husband. But of course I walked around looking for something for myself first. I asked a young lady in the women section for a sweater that I was interested in and she was very helpful. Even made a few suggestions. So far from that experience I would say my visit was pleasant. Until I got to the jewelry counter. I was interested in seeing a few watched that they had behind the counter. I walked along the counter and stopped where the watches were located. There were 3 employees chatting away about work and other stuff. Not one of them acknowledged my present. In fact I made sure to be right there in plan sight so that All 3 could see me. Again NO! one asked me if I needed help. I would this considering I'm the customer that someone out of the 3 would have assisted me. Surely management would be disappointed to hear that a customer was being ignored while visiting their store. So after standing there for 5min I decided to leave, but not without talking to the manager. I went up to a cashier whom by the way was very polite. I asked her for the manager on duty. She told me that the person who is the acting manager is Alex, so I asked to speak to her. The cashier told me that she, the manager was at the jewelry counter. So to my surprise one of the 3 women standing at the jewelry counter that I just left from because I was being ignored is the acting manager!! Well no wonder why the other 2 didn't acknowledge me they're learning from Their boss. Anyway, Alex had the nerve to ask the cashier what was wrong and of course by this time I'm hot. I ask the cashier for Alex boss name, Alex told her over the phone (still standing at the jewelry counter) the boss name (Ruby) and that Ruby will be in tomorrow not sure of the time. This entire time Alex is talking on the phone to the cashier that she could clearly see from the jewelry counter and seen me standing there. She Not once came over to find out what the problem was instead she decided to talk to me through the cashier. I just have to say. This was sooo unprofessional and Alex needs customer service and management training I absolutely would Not trust someone with that type of work ethics to run my store. I will happily complain to their corporate office and will be talking to Ruby tomorrow. read more

I went in to spend my Kohl's cash. Like always I never leave with one item nor do I just spend $10.00 dollars. I guess I am to blame. I can't blame the department store for my over spending or can I. Haha. The great thing about Kohl's is that you can always find a great deal/sale. I would suggest to work on being more organize and get more inventory/different designers. I love Elle and Jennifer Lopez line, but it would be refreshing to see some new designers in all the departments. The shoe department never seems stocked and the shoes are all over the place. I will be lucky if I can find my size, which is a 6. I guess that is really common size. I do love there short selection. I seem to always find a great pair of shorts. The staff that work there are very helpful and they make shopping more pleasant. Keep up the great customer service. Overall I like my local Kohl's. read more

Very nice people. Helped me in locating clothes I was looking for. The customer service was great. I found out how easy it is to pay my credit card there in person. read more

I like this Kohls location well enough. It is usually clean and items are in their designated spots. They have a large selection of items and if time permits I always like looking at the different sections as I usually fund something I want even if it isn't what I originally went in to look for. Only complaint is that there always seems to be a line at the register as there are not that many registers open. Sometimes they will open another register....sometimes not. I live about equal driving distance between this location and the one in Sunset Valley. However it is easier traffic wise for me to go to this location. read more

Thank you Kohls for responding to my review. I am a long time Kohls shopper - I'm even from Wisconsin. I look forward to returning to the store in the near future. read more

Beware of this store and the BS Kohl's cash. If you buy something that you need to return they will deduct from your return their Kohl's cash PLUS tax. Very unscrupulous and had I known I would not have bought the product. I lost $55 returning a Roomba. And they won't let me lodge a complaint on their site. I'm NEVER shopping there again and advise everyone to beware. I have since researched them and have found they have been sued for their shady Kohl's cash policies. Only wish is known and I never would have bought a thing from them. Worst department store ever. Hope it was worth $55 to ruin their reputation forever. read more

Good selection. Filthy bathrooms with poop on the walls! Made my shopping a bad experience.

Very dirty store. Staff seems to be not concerned with safety issues such as tripping hazards. Was told by mod that corporate did not allow them enough employee hours to keep the store clean. However employees had time to sit and talk at the front counter. read more

I have tried to call this Kohl's repeatedly today to see if they have a certain shirt. After all my calls and the calls from the south Austin Kohls were not answered, I get to drive out to Kyle in hopes that they have the shirt. Not really thrilled about driving out to Kyle because their employees can't answer a telephone. Obviously the customer service is not something this store is concerned about. read more

At this Kyle location don't go when they just open. Employees talking on cell phones and you will not get service at the jewelry counter.

I love the store in Kyle..I am an early morning shopper. The staff meets me cheerful and ready to help me find whatever I am looking for. Prices good. Clean store. Nice fitting rooms. Good selection. I am off this morning to search for a light jacket. read more

Unorganized dirty store. Horrible. Nice products, good brands. But displayed and thrown around like garbage.

Worst customer service ever! After trying to return a pair of shorts three times and waiting entire lunch times to not even be acknowledged with the customer service dept only have one customer besides me! I still have not returns the shorts and so a store I cannot make a return to I will Not shop at again. read more

This kohls is usually not too bad, not amazing but definitely not the worst. Lately however I've felt there's been a lack of product of the floor. A lot of empty shelves and clothing racks, and last time I was there a few days ago one employee let me know they're having trouble getting product on the floor with a lack of employees. Not surprising, each visit I've felt like I see less and less employees. More than once I've just chosen to buy something somewhere else because I can't find an employee to help me with some questions, or I'm told an employee for a certain section will be over to help me in just a minute and ten minutes later I'm still standing there alone with no employee in sight. Honestly not surprising that they have to let so many employees go, I also never see many other customers. Likely because kohls prices can get ridiculous!! So many items, especially home goods, that are half the price 300 feet away at target, and a lot of clothing that is pretty basic quality being sold at 4x the price it's worth. Even the sales aren't worth much until they reach at least 50% off. The employees that I have been able to find have been really nice and as accommodating as they can be, but frankly not only is the store dying due to a lack of product and lack of employees which leads to bad or nonexistent customer service, but the kohls model seems to be too out of date for today's shopper. Expensive products, ugly clothing made for grandmas, and the store itself could do with a lot of organizing for what little product is actually out. read more

SHOPPER BEWARE-Kohl's has a new policy regarding Kohl's Cash (KC$). When shopping BE SURE to LOVE your merchandise that either you earned KC$ with or purchased using your KC$ because there are NO RETURN of your money, NO RETURN a store credit basically it's a ONE TIME USE. So if you buy something with Kohl's Cash and want to exchange it be prepared for pay the additional $10 for the item. There are NO exceptions to this new policy. If your return ANYTHING that drops your initial purchase below the amt to earn the KC$, you IMMEDIATELY lose the $10 or whatever value you dropped below. You use to be able to get a store credit or AT LEAST exchange the items but NOT ANY MORE... Call your Kohl's Customer Service to complain (800) 564-5740. Just because some losers figured out how to cheat Kohl's out of this money, should not impact us that LOVE bargain shopping. read more

I was excited to be able to buy some of the everyday necessities Kohl's offered and be able to charge them, or pay later, since I'm paid once monthly. HOWEVER, beware as their credit terms tend to sneak up on you & you may be in for a shock when you find that being just a few days late on one payment (not even 30 das), can result in a huge interest charge higher than what your normal minimum monthly payment should be!! I was curious, and almost called thinking they made a mistake when I saw my BALANCE was $40 higher than last month's bill...and I hadn't purchased anything for over a month! That's when I learned there was a new disclosure they sprung when my payment was only a few days late (my error, due to crisis at home) and they charged me $37.00 ...for no reason at all except that I was a few days late. Even the credit bureaus don't count late pays until they're 30 days past due!!! Talk about "hard-nosed Nazi" tactics!! I won't be using their card again; as soon as it's paid in full, closing it. read more