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Kohl's

3.3 (47 reviews)
Open 9:00 am - 9:00 pm
Updated 1 month ago

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Patricia L.

Let me start of by saying I love Kohl's! And so I'm clear...I love Amazon too! But today I had a "wow" moment at Kohl's and here's my experience... You may have heard recently that you can take returns from purchases at Amazon to Kohl's. Cool right? It is! But wait, there's more... Recently I made an online purchase through Kohl's and as usual, if I need to make a return I go to the store. I stood in line for over 15 minutes (give or take, maybe more, but probably not less) and everyone in front of me was making an Amazon return. I heard the customer service staff ask now and then if anyone was picking up from an online purchase...no one was. In the meantime, I've heard just about every person returning an Amazon purchase say, "We get this every time we return something from Amazon?" And the reply from a Kohl's employee would be "Yes, and you get 7 days to use it". I don't know what "it" is, but the customers were happy...I can only assume it is some kind of Kohl's cash maybe. Pretty good huh? Return your stuff from Amazon and get a freebie of some sort from Kohl's? That's a pretty good deal. The line grew behind me and finally...finally I'm at the head of the line and it's my turn...I should be next! The next free employee (Susan) asks, "Is anyone here to pick up an online order or make a return from an in-store purchase?" What the heck? What about returns from online? Don't they rate? Don't they count? It's Kohl's!!! So, the woman behind me who hadn't been waiting as long as me jumped all over that since she had an in-store purchase return. It's not her (the customer) fault...anyone, including me, would have done the same thing...after all, they didn't say online order returns or anything of the like. Kind of unbelievable really. OK, next free person was Naikita (sp?)...she looked at me and asked if I had an Amazon return. I told her I had a Kohl's online purchase return and she said she'd take me. She was nice, but dang...I certainly felt like my Kohl's online purchase had rock bottom priority compared to Kohl's in-store and especially Amazon purchases for return. Even the next available free employee asked for the next Amazon return after me. I am a big fan of first come, first served and/or wait your turn. It's not the customers fault when they call out their priorities. But for folks like me...it's one of the many things that makes me go, "hmmmm..." since I am waiting to make a Kohl's return myself. I do understand an online "pick-up" having a priority. My point being...when it comes to returns either have the customer wait their turn or if anything...since we are at Kohl's, shouldn't any, and all, Kohl's returns have the same importance/equal significance and/or have a slight precedence over Amazon returns? It was definitely a "wow" moment for me today. I shop a lot at both and knowing I could get a possible little freebie for returning my Amazon purchases one day to Kohl's is a nice perk. It personally seems to me that the focus is on bringing in those Amazon customers...but what about the loyal Kohl's customers? Again, I do shop at Kohl's and mostly online since I can't seem to drag my guys into the store. Today I totally felt like a second class shopper and that my Kohl's online purchase didn't matter and wasn't as important as shopping with Amazon or in-store at Kohl's. Sure does give me pause...

Angela D.

I love Kohls! I had never really shopped at Kohls until a few months ago when I got an amazing deal on a new Keurig. Since then I have been hooked! When I moved, I did a coastal theme in my new place and found some great artwork, decorations and odds and ends to help out. Nothing was severely overpriced and the quality seems to be good enough. The clothing is great. They carry all sizes for everyone which I really do appreciate. I have also been able to find some good deals for Father's Day and for other holiday shopping. Their rewards program is definitely worth signing up for. I have earned quite a few rewards and there are very few exclusions for what you can use the rewards on. The service is also great and their return policy seems outstanding. I have never had to return anything but when I am in customer service I have heard them tell other customers that there is no time frame. You can return something from months to years ago. I really love the fact that I can order online and have items ready to be picked up at customer service. Some days I hate browsing and I know what I want so this option can fit me perfectly!

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5 months ago

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2 years ago

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3 years ago

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5 years ago

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4 years ago

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3 years ago

They have easy return to Amazon and good deals at times, and lines go pretty fast they also sell name brand nike and addias

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7 years ago

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5 years ago

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10 years ago

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8 years ago

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8 years ago

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4 years ago

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4 years ago

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6 years ago

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6 years ago

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7 years ago

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5 years ago

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6 years ago

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4 years ago

Great service. Super friendly. They helped me out with a great gift for my wife. I know kohls always isn't the beat but this one I recommend

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11 years ago

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11 years ago

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4 years ago

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11 years ago

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9 years ago

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9 years ago

Two stars simply because of a weird buying experience. Definitely not the A TEAM at the cash register.

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8 years ago

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11 years ago

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9 years ago

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7 years ago

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13 years ago

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14 years ago

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10 years ago

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8 years ago

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10 years ago

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9 years ago

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10 years ago

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13 years ago

Return policy is ridiculous staff is more concerned with flirting than helping the customer.

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9 years ago

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Ask the Community - Kohl's

Review Highlights - Kohl's

Just know that they take the kohls cash first before any other coupons.

Mentioned in 4 reviews

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Kohl's - deptstores - Updated May 2026

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