So I think I'm going to like Self-pickup options at stores. Yes, it's just like carry-out but I don't know why but this put a smile on my face. Placed my order online night before and went in to my indicated numbered box in Self-pickup... voilà and au revoir! Of course, I did observe Christmas merchandise already out and Kohls has the single queue to a line of registers now. The store had smells of a fragrant shop; most like because Sephora was right inside the doors. read more

Kohl's - Exterior view of Kohl's retail store with a prominent sign, entrance, and parking lot on a cloudy day. - Department Stores Near Me - INDEPENDENCE, Missouri

Took an item back to return to Amazon and had to walk thru a maze to get to customer service. No signs saying wait here for next cashier and clerk had an attitude. I said it would be a lot easier to just walk thru a straight line (less walking for me with medical issues) and she acted like I thought it was her fault the store was a maze! No thank you to us for coming in or anything. Kohls has really gone down hill. read more

Half of my wardrobe comes from this store, as did my bread machine, mix master, kitchenware, food processor (It's a Cuisinart). I go in there all the time, slap on the wrist for not adding it to the Yelp repertoire. Granted it's a chain store, but damn...Kohls cash? Well yeah. I bought most of my Christmas shopping on Black Friday. I ended up with 30.00 Kohl's Cash. Went back today, and bought dark brown suede with sheepskin liner boots, that fold to ankle boots, that I consider look alike Uggs and didn't spend a dime. That's how Kohl's cash is. The store is layed out very well. I usually go for the bra department, and then the women's clothes, then housewares. I don't buy many shoes. I'm not one of those women who buy tons of shoes, cause I'd rather have tunics and accessories. And I don't like buying shoes, so whatever. Kohl's takes care of the tunics and accessories for me, like they take care of the shoe fetish for others. But I always stroll through the shoe department anyway, and wonder how I'd ever walk on any of those heels. Awesome jewelry department, and one of the few places that sells Black Hills Gold on sale in Kansas City. Okay...Black Hills Gold is one of my Kohl's problems, I know that now... And let's talk about their kitchen appliances. Last week we bought a Quasidilla maker, and I bought my mom a mix master with attachments for Christmas, at Black Friday prices. Kohl's may even carry Dyson's, and I'm going to look the next time, and get a vacuum cleaner when they are giving away Kohl's cash. !0.00 for every 50.00 spent, that'll take some math. Then go back the next week, with my Kohl's cash and buy a tunic and some more Black Hills Gold. read more

Kohl's - Department Stores Near Me - INDEPENDENCE, Missouri

Store was very clean but our checkout experience was horrible. Our cashier Colin was aggressive in his customer service. It all started when we denied opening a kohls credit card. I told him his customer service needed some work and he was aggressive. He said "I'm sorry you feel that way, there's nothing I can do about it". I told him it was constructive criticism due to his line of work being customer service. I asked for a manager and he said,again "there's nothing I can do. Sorry you feel that I'm being aggressive". I've left feedback with the store but thought this may steer you clear from Colin. My Mother and I were having a great shopping experience until the end. I hope Colin gets the customer service training he needs to be successful in his job. read more

I love shopping at Kohl's because everything is always on sale, but I very much prefer the Lee's Summit location over this one in Independence. I actually shopped at both locations today. I had a wonderful time at Lee's Summit and a frustrating time at Independence. Every time I visit a dressing room, they are always incredibly cluttered. Clothes will be on the floor, scattered on the benches, covering all the hangers, etc. There's never any room to try on your selections because the dressings rooms are so messy. Checking out is what I dread the most. The cashiers are super pushy when it comes to their Kohl's Charge card. Even if you say "no", they keep asking. They pretty much won't let you walk out of there without signing up for one. I've always managed to be assertive enough to get them to leave me alone about it, but today the cashier lady tricked me into signing up. By the time I realized what she had done, it was too late. I love shopping at Kohl's, but only at certain locations. read more

They do not handle returns from Amazon well. I've had several times were Amazon try's to charge me saying that Kohls never got my returns. very unskilled emplo in customer service dept. Also rude!! They act like they are better then customer and don't even thank u. This is exac why I stopped shopping at kohl's over two years ago. I only do Amazon returns now because it's the only location close to me that does it. I used to shop at Kohls a lot however, customer service means too much to me so I go to Dillards or Macys 's for their Excellent customer service!! read more

horrible customer service stood around the jewelry counter for 30 minutes after asking for help twice. never going back if all this places cares about is the kohls card as well. like wow is that all your customers are to you another number to make your store look better. the cashier who help me said "if i don't ask i'll be fired or kicked of the register" it's sad to hear that from there own employee. read more

They are rude and follow you all through the store as if you're going to run out with a big comforter. I was so disgusted by their behavior I ended up going to bed bath and beyond for a completely different set. I'll never go back read more

Kohl's - #MothersDay2018 - Department Stores Near Me - INDEPENDENCE, Missouri

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I like Kohls because I found what I was looking for on the app. I also found something nice for my son that was on sale plus I used a coupon. I did not like my experience today because the good customer service just wasn't there. No one was flat out rude but they weren't friendly either. read more

Just left Kohls. My friend was told that to make an exchange the new item had to be the same brand and same price. Makes it rather difficult. I think it may have had something to do with the consequences of Kohls cash. But still... why in the world could you not pick out something of a different brand and pay or be refunded difference in price? read more

Very rude here the stupid cashier was so unhelpful ahh hate places like that but I love kohl called and asked for something when I got they did not have it and cashier said she didn't know where the lady that answered the phone is read more

I really like to shop here but I just bought new Coffee Pot and it had Coffee stains all over it. Wow you sell used products and don't check to see if there used. Very unhappy. read more

Excellent prices and if you visit frequently, you receive coupons that save you big. The store has friendly staff.

Just had the best kohl's experience of my life, and my mom has been dragging me here as long as I can remember. Very respectful and friendly staff, not too pushy with the kohl's card, and the store was even pretty well maintained, with it being the busy Christmas season. I didn't know that the sales online are completely different, but a helpful manager, I believe, was able to assist me. 5 stars for a retail establishment would be nearly impossible for me to give out, but this location is pretty close. read more

Poor customer service. Messy store. The manager told me they would accept my coupons and then when I got there said I couldn't. I lost over a hundred dollars in Kohl's cash and they were sooooo rude. I will never go back. read more