I had to use the amazon return desk right before closing. The person there was so nice and did not seem upset I was in with 3 minutes to spare. The store was clean and organized. Every one that was closing down the store was more than happy to help out as I frantically ran around. They did not look to rush me out and were very courteous. read more

The worst dot com experience. They're unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10-15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, "We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order." I was not able to cancel my order, I couldn't update my shipping address with Kohl's, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl's credit card. I can't do a chargeback, I didn't receive my order, and now I'm obligated to pay for this since it's tied to my credit report. Thanks Kohl's for nothing! read more

The cashiers are as slow as molasses. I waited in line for over 20 minutes when there were only two customers at two cashier lines. I dont understand why cashiers take their sweet ass time? I want to get in to make a payment on my kohls credit card and I want to get out. The two cashiers one was named Jede were talking and talking and laughing and didnt care about the customers in line ? I dread going back to this kohls . read more

This review it's because I asked the cashier Jazmine to print a gift receipt for my purchased items and she said she couldn't print it because I asked for it too late. She sent me to customer service where the kind ladies (that I regret not getting their names) helped me with my need. The point is that Jazmine could have helped me and saved me some time but she chose not to do so. read more

I love Kohl's. I go so much that I accumulate Kohl's cash quickly. The store has a large variety of clothing and everything in between. I barely started shopping here less than two months ago, but it keeps me coming back for me. read more

I usually enjoy coming to this location but recently I was put in a very uncomfortable position. I was shopping for jewelry for a trip I was gonna take and the person in the jewelry department was kind enough (older lady), she couldn't help me find a necklace that I saw a mannequin wearing but allowed me to have the one on the mannequin and I really appreciated that. I had two 5 dollar cash rewards to use and asked if I could use both for the same purchase. She said yes I could. She said that "..aside from other sales this is the one promotion you can stack." At the register though it was another story. I explained that I was told differently by the lady in the jewelry department and the cashier got visibly uncomfortable and told me fine but only this once.... now I know I'm young but I don't appreciate being made to feel like a child. She gave me that look like I was only doing this to get my way. I told her never mind that's fine I don't need to use both I can come back. And she still took both and said "no ill do it this once because she said so." I'm sure your employees deal with crappy customers but don't make a customer feel crappy because we've been told different things. I know for a fact that you can stack cash rewards because I've worked for kohls before but I specifically asked before going to the register because I had a feeling there would be a problem. If your company has changed its procedures all of you need to get on board with the rules and don't make a customer uncomfortable. I was being beyond nice because I know it can suck working in retail but I really should've been a Karen and confronted the manager because the treatment and looks she gave me made me feel like I already was. Cashiers name was Desteney. read more

Kohls is a good store. However, I DO NOT like that they raise the prices in order to give you discounts off. And if you get the bonus bucks you have to come back to use them. The scratchers have an average of 15 percent off. Shop till you drop. Additionally, I love their return policy. They really don't have one. Lol. read more

Had the greatest experience thanks to Tyler at checkout, she was super helpful and very patient. For someone who works in the customer service industry it's refreshing to receive great service like this. Thank you Tyler! read more

Corina was so helpful and informative. She explained the khols credit card and the offers. She explained the App and the khols wallet. The store was clean and well stocked. read more

Always great customer service at checkout. Employees genuinely seem happy to work there.

Wow, placed an online order for store pick up of 2 items, 6 hrs later still waiting for pick up email. Yes, 4 hours ago I did get an email saying my order has been delayed but seriously when you say delay you assume one extra hour, especially when you advertise "READY IN 2 HOURS" you don't expect to be waiting over 6+ hours. Guaranteed the next email will be "sorry we no longer have these items". I understand it's the holidays, but seriously if this is what you advertise, hire people to work strictly on online orders. So disappointed! read more

It is horrible to change the gifts, you have to match the price of the gift with the new product.

This is the first poor review I have written on yelp but I am soooo frustrated with Kohl's Online Customer Service. This is the complaint I sent in to Kohl's... "I have just spent the last 48 minutes on the phone with your Customer Service line. On order 12XXXX I ordered 2 sets of 4 placemats sku 95024357. I received 2 placemats. On order number 117XXXX I ordered 1 Gusto Bowl sku 88176190. The bowl arrived broken. I simply want the items shipped back out to me. I spent 38 minutes on the phone with a CSR who told me that I would need to call back in 8 days to replace my order. This was not my error it was yours. Why do I need to waste additional time to fix your error? I then asked for a supervisor "Carlos" #6828 who stated that their policy was to issue a credit and then reorder the item. I would need to wait for the credit and then waste more of my time calling in all over again to reorder the items after 8 days. This is ridiculous! IT WAS NOT MY ERROR, IT WAS YOUR ERROR! I asked to speak with his boss and he said he was not available and would not give me a name or a number of his supervisor or of someone that I could call. I asked him if he was the top of the line as far as registering a complaint and he said yes, he was it. In an effort to resolve this I suggested to him "if this was your policy perhaps you could call me back in 8 days to replace the order so I didn't have to go over everything again and waste my time with another new person". In response he said "We don't follow up with customers". Again, IT WAS NOT MY ERROR, IT WAS YOUR ERROR! WHY WOULD YOU BE UNWILLING TO ASSIST ME BY FOLLOWING UP? I then told him that my next 48 minutes would be spent posting on facebook and registering a poor review with YELP unless he could help me. He said "Good for you, you do that.". I was in the customer service field for many years and would NEVER have treated a customer in this fashion. Your company has shown the lowest level of customer service I have experienced and I will not be doing business with you again. I will be posting to facebook and issueing a poor review with both YELP and google reviews. I am extremely unhappy...." I am very disappointed with this company and their extremely low level of customer service when they have made an error. I realize broken dishes happen and things are accidentally shorted but my expectation is that they would fix the problem immediately and apologize rather than be unhelpful and make things difficult for me. I wish I could rate them 0 stars. Beware, Kohl's is a good deal.... until you ask them to fix one of their mistakes.... This was a complete waste of my time! read more

What a crock of S#!% this store is!! My wife was returning a blouse that I purchased. The tags are still on and they say 36.00. The blouse is CURRENTLY on sale for 24.99. We all know how Kohl's marks up their merchandise to a ridiculous price so you think you are getting a deal but imagine my surprise when they only offered to refund us 2.99 for a blouse that has never been worn, still has the original tags on and is currently being sold for 24.99! What a bunch of crooks! I can't even imagine how they can even justify this. A store credit for the sale price would have been an acceptable exchange. read more

Not a fan of this store. Not just Fontana, but all of them. I won't give them my business anymore. The stores are too crowded with merchandise and messy. Their sales are a joke and a ripoff and returns are a headache. Good riddance! read more

Nice Kohls store conveniently located right off the 15 freeway. They have a good selection of home goods. Customer service is excellent.

Always well organized store, the people at the registers are always friendly and ready to explain all the discounts.... I just wish they had a bigger selection of kitchenware available. read more

Never have problem here. Don't always find what I'm looking for, but when I do it is as a great price. Staff always courteous and helpful. I work in retail and know they can be short handed and don't mind waiting in a line like most. Ppl should not shop when they are in a rush in my opinion. As far as employees asking if I want to apply for credit, I don't mind.. it's part of their job and is a requirement. I just say no! Store can be a mess at times, but it didn't get that way on it's own. It is usually because guests don't put items back in the right spot, or wherever they feel... the associates can't be behind those guests every 5 minutes, straightening up...I personally enjoy Kohl's on the whole and shop there frequently... read more

I've saved a lot of money here! good place to shop for the kids... i can never find anything here for me though. it's just not my style... i have no style by the way. read more

Always have a pleasant time when I'm here. The sales floor girls are very helpful and kind. It is also a lot cleaner than most kohls I've been to. (: read more

Meh. The styles have really gone downhill. I used to go in and find a ton of stuff I liked. Went in and didn't really find anything ... disappointing to say the least read more

I am not a Kohls shopper by any means. Just not my style or how I dress my children. I have been going here and there with my best friend since she loves Kohls and yesterday I finally had enough and told her this is why I don't like Kohl's and why I don't shop here. The manager overheard me telling her that and offered to take us to jewelry to pay for our things and gave us an additional discount. His customer service was excellent. Thank you, Kameron. I'm not sure why the girl at customer service was not able to ring us up after she made a payment. After all, she does have a register. She said she had to ask because they stopped ringing people up there! Mind you there was NO line and no one behind us. The manager said he was going to talk with her because she absolutely can take care of us there. He said "she's customer service, she can help you". Overall I was pleased with the service and Kameron went out of his way to make sure we were satisfied. It is very much appreciated. read more

We walked in looking for boots for my daughter. We encountered a girl putting items away. We asked her about the size we were looking for. She told us that it was not her dept but would try to help. She looked them up, searched the back twice, and found the boots that my daughter wanted. Alicia is an asset to a very large company. We left the store feeling like they had very good CUSTOMER SERVICE instead of hearing " we have not met out goal for credit cards" Over their speakers. read more

I'm giving 1 star because the sales people on the floor at least asked if I needed help. I went to customer service to ask how much available credit I had and I was told they do not have access to that information. Although this may be true, she didn't greet me, she didn't apologize and she could have said...let me get you the number....anything but turn away from someone as they're standing there asking for help. I understand these ladies are young, but when you're working customer service...you are there to assist the customers! Extremely disappointed! read more

Oh why do I torture myself with this place? Vowed never to return here but they now have Amazon drop-off so I came for that and they gave me a 25% off coupon, so I decided to mozy over to check out a shirt (big mistake). Ended up TRYING to buy 2 shirts. I say TRYING because the first thing the very unfriendly cashier did was scan my coupon and then ring up prices that were way higher than what I expected. I had just put my card in their scanner and said "Wait, that's not the prices." So, here comes the fun (again). "Sir, the first one is a buy one get one half off. It's $50 because you only got one of those." Well, excuse me but the price says $29.99, not $50 or BOGO 1/2 off. So she goes to the intercom to call a floor girl, which takes forever, line backing up as usual. Floor girl comes, is told to go look, comes back 5 min later and confirms YES it's $29.99 just like I said. Ok, so how about that other $50 shirt that I used the coupon for, that's 25% off right? "Um, no sir, that coupon doesn't work on Nike shirts." Ok, so why didn't you say that when you scanned my coupon, dummy? You just scanned it and never said a word. So, strike the Nike shirt. But wait, my card was already in the scanner, so back to the intercom to call a manager to "void" the transaction, another 10 minutes waiting, line getting very long now. Finally, everything is reversed, re-run, and I get 1 shirt for $29.99 that is of questionable quality and not worth the hassle of this nightmare place. Never coming back! read more

Every time I visit this store, it is completely thrashed. There's merchandise thrown everywhere, you can't find sizes and nothing is ever organized. The entire shoe area looks like a clearance rack with boxes thrown everywhere. It's just a complete disaster. Save yourself the headache and go to a better Kohl's. read more

Love that this place is always clean and always empty. Employees are friendly and very helpful. Kohl's cash an coupons usually save me about 50%...which is always great. The only messy section is the toy section, but that's the parents not keeping an eye on their kids. read more

This was my first time here at this store. It was a bit busy and messy. Employees were nice. Parking was good. I bought a few things but then when i got home some items were tagged with the wrong sizes. In general store is ok but not my fav to really shop at. Some things were on sale but I couldn't find the sizes I needed ... read more

I am a regular customer at this store. But that will no longer be happening all summer until they get their AC situation figured out! It is so hot in this store that I sweat while I'm walking around, and literally drip while trying on clothes! I asked the employees if they could lower the ac and they said (with a sad face) they have no control over it! Are you kidding me? They said corporate in another state controls it. These poor employees whenever I see them are sweating. Why does another state, who doesn't even know how hot it gets over here, control their air? I hope enough people complain so stingy corporate can lower the temperature. Looks like I'll see you in the winter time Kohl's! read more

This Kohl's is never that packed like others always has what I'm looking for in my sizes

I believe the cashiers name was Lynette. Just disrespectful and rude. This lady argued with me while I was checking out and continued yelling as I was literally walking out the door! Unbelievable! It was like she forgot she was on the clock and didn't care about her job at all. She rang an item up twice and didn't want to take responsibility for it then wanted to explain why she did... like I cared. I told her all she needed to do was take the item off- I didn't need an explanation. She keppppppt going and insisting I understand why she did it even after she deleted the duplicate charge. I told her dropnit ave I wasn't about to keep going back and forward.. there was no need- she corrected her mistake already. This lady kept talking mess the whole time and even as I was leaving the store she wa yelling from her register! This Kohl's is ghettooooo! Stay away ! read more

I love Kohl's because you can always get amazing deals. For instance, today I spent over $25 dollars in children's clothes and I had a $10 off coupon + 30% off coupon. If I didn't know any better, I would've thought I robbed the store! This Kohl's is okay but they can really improve on cleaning and straightening up the store along with keeping everything fully stocked. read more

Went in to correct some billing issues about Kohl's cc. Employee Michael helped me out quickly by getting on the phone with the cc department. He straightened everything out for me and I was on my way. Quick and easy. read more

Today 6/6 1:50 This store is ridiculous stupid the girl in customer service is lazy and rude she don't belong at the customer service desk! I had to go back to Ontario the only reason I came here was to pick up an item. I will never return to this Kohls! read more

I want there a few days ago and spent $200 and I got $30 Kohl's cash, so I went last night 2 use it when I got up to the register she said it was only $20 I said why my receipt says 30$.. she called over lady but she appeared to be some type of supervisor right off the bat she said I remember you she said the reason why you not getting your full Kohl's $30... FYI people watch closely how they ring up your items... my encounter prior to last night ...after I paid I look at the receipt and I told the cashier why is this one not 1/2off she didn't ring up the item was behind her scanner she didn't see it I said we'll bring it up I want the 50% off. She said I had to take it over to customer service which I did immediately and waited 20 minutes the lady there said I need to return the item I paid full price for and then I could repurchase it and get the 50% off the second item. I said okay so we returned the first item I bought the two items of got the 50% off the second one.. I was like cool we're done so when I went back there yesterday like I stated above they would NOT honor my kohl money because that item was returned and repurchase on a different receipt due to their error... I told the lady nevermind I don't want to buy any of these items I feel you should honor it because it was your mistake and you aware at the situation So I left and when spend $500 at Marshall's yes folks I'm starting my Christmas shopping now.. and a little FYI to I bought some men's Calvin Klein air cologne khols wanted $46 and it was $19.99 at Marshall's the exact bottle read more

I had the upmost worst experience ever trying to exchange in store 2 clothing items I bought online . Staff had me going from register ,to customer service ( and while at CS I waited for 15 min hearing a manager and a staff member arguing with another kohls associate about discounts associates should receive .this was happening while several valuable customers were in line hearing the commotion between associates !!! So unprofessional . They have no consideration for their customers ) back to register then to jewelry department . They had no idea what they were doing and I still couldn't exchange my items in store . I am very upset and disappointed about the service and difficulty of the whole exchange process. I am going to think twice before ordering anything from kohls again and definitely warning friends and family about this process. And about not going to this particular store !!! Stay away ( if I could give zero stars I would ) read more

Excellent place out to come. Friendly staff and it's always well organized just like the upland location off the 210 and Campus. Just stay away from the Ontario location. Come to this location instead or the upland one. Always always check or sign up for there email you will receive discounts. And sign up for the rewards program every $100 you get $5 back, not much but it's something better than nothing read more

Embarrassingly bad service... Holy S! There's like 2 people who work in this whole store... I called the main desk and still can't get an associate to help me in the shoe dept... read more

Kohl's online customer service might as well not even exist. I am having a problem with UPS delivery of order. UPS keeps changing the date and I think they have lost the package. I have contacted Kohl's customer service and all they do is look up the tracking number and tell me the date is scheduled. Duh, I have done that. I need assistance with them contacting UPS and finding out why every night the date gets changed to the next day in their online tracking but the package never gets delivered. I have tried email and I get the same stupid response. read more

I went into this store to buy men's dress clothing yesterday. The dress shoe's shelves were so unorganized and it was really hard to identify and find the shoes that were at the top of shelf display below on the shelves. They were all mixed up with others and sizes down below It took me a long time to find what I needed. Then I went over to the dress pants section and all the pants were the same way. Different brands mixed in with each other and the sizes were the same. There was a lot of unfolded pants stacked everywhere. Then I went into the dressing room. I couldn't believe the mess in there. People left the clothes they tried on in every dressing room. On the hooks, shelves, seats and all over the floor. Kohl's really needs to step up their game and get more people taking care and organize of all those area's. There should be a dedicated person doing that and helping people find what they need in my opinion. I didn't see one person in either department doing any of this. Looks like I'll be shopping somewhere else now. read more