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Koerner Camera Systems

5.0 (1 review)
Open • 8:30 am - 5:30 pm

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Arthur & Associates

Arthur & Associates

2.5(24 reviews)
2.8 mi•Sunset Hill, Ballard

This company has taken my kids , grandkids and great grandkids Santa pictures for over 50 yrs. I've…read morehad occasional problems that I needed adjustments with. I can't express enough appreciation for all the help they've provided me. All at no charge. They're the nicest people. I wish them nothing but success. Brooke

tl;dr: DO NOT GO HERE IF YOU HAVE NEURODIVERGENT KIDS. The Santa we saw was rude and cruel when my…read morekid took a little longer because he had sensory issues with the flash. We took our kids to see Santa at Lake Forest Park Town Center. I believe the Santa who was working at the time was Bobj B. My 7-year-old son was having a sensory issue with the flash, so we tried a photo without flash first, then (since that didn't work), we tried one with flash after. The photographers had some trouble getting the flash to turn back on, and we had to try to get the kids to smile and look at the camera multiple times because the flash kept not going off. After a few minutes of this, my son started getting nervous about the flash, and wouldn't look at the camera. I finally gave up on the photographers and asked if I could just take a picture with my phone, and said that I'd still pay the (stupidly high) fee. At this point, Santa started getting frustrated and was repeatedly rude to my son. He pointed to the line and told my son that he was "ruining Christmas" for all those kids. I told Santa that he needed to stop, and he said "I've been doing this for 20 years, and I've only lost it on one kid, but this kid has me close." He said this to me in front of my kids, who still believe in Santa. If you have "lost it" on ANY kids, then you shouldn't be Santa. And if you get really close just because a kid has sensory issues with a flash, then you need a new career. There's no way my kid is the first one he's treated like this, and it's absolutely unacceptable. Yes, my kid took a little bit longer, but that's mostly because the photographers couldn't figure out their equipment. As a side note, the photographers were very kind and apologetic, and offered to have us come back for free photos with a different Santa, but we're just so done at this point. I've emailed the company, but haven't heard back from them yet. Maybe they don't care how their employees are treating kids?

Koerner Camera Systems - photographystores - Updated May 2026

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