Just a few things to note, so buyer beware:…read more -I went in for a routine, annual eye exam, which is 100% covered by my healthcare insurance. However, this was billed as a "diagnostic" exam since the provider "found" dry-eye syndrome, something I never complained of or has trouble with. Result: $30 co-pay -A prescription for glasses or contact: An additional $60 -A "contact lens fitting assessment" (considered to be 'cosmetic') even though this has not changed in year. Result $70 Total Bill for an routine eye exam: $160 Be VERY skeptical of this place. I understand the contact lens fitting charge, as I have paid for that in the past, but the other two (2) charges are pure 'junk fees'. Needless to say, I will not be going back to this place.

The doctors at the insitute are OUTSTANDING. Sad;y. this review is long overdue. Since selling…read morethe practice to ReFocus, the staff at the check in desk and on the phones are deplorable. Staff turn over a lot and while you can find someone who is friendly, that is few and far between. Rude to patients is an understatement. Thuy are seen and heard talking nasty to patients, even going out of their way to not accommofate you. Like myself, most of the patients are older and I think they belive it's ok to be rude to the seniors. Their billing is done by another company - and often payments are not attached to your account properly. If you are lucky to have a doctor that can see you in Barrington, SK or Fall River, make the drive. Their staff are not rude like they are in providence. Be prepared to sit on hold to get a message to your doctor, or to be disconnected when someone finaly pick up. It is sad this is how things are run now, but do have faith that your doctors and their team of medical proefessionals that work with them will go above and beyond for your care. If you can stomach the bs with the front office staff.

I've been seeing Dr. Z for over 20 years now. How cool is that? He's an incredibly caring &…read morecompetent doctor, unafraid of cracking dry jokes at my expense. I always have a few good chuckles with him. If Dr. Z is your ophthalmologist, you're in good hands. The other technicians are great, too. During my last visit, I dealt with both a technician & someone else in training. They were wonderful. I felt seen, heard, & understood by them, which can be rare in the health care world. They also made me l a u g h. Funny ladies! The administrative side of the office, however, is ... Not good. Some of the folks who work up front are nice, but the customer service is poor. It takes an absurd amount of time to check in. Some of my simple questions just go unanswered. Things move at a glacial pace. I've waited anywhere from 15 minutes to an hour for my appointment. I would probably still go to see Dr. Z if he only took patients on the peak of Mount Doom, but it can be a pretty frustrating experience just getting into the examination room.

I had been a satisfied patient for over 15 years. However, something has changed. The service is…read morenonexistent, the ability to speak with anyone to even simply order contacts Is Nearly impossible. Staff , if you can access Re not accommodating . To add to my dismay, the doctor had written my script incorrectly. I was told I needed to get the contacts as written even though I knew the script indicated my eye sight had improved and Now it has been nearly 8 weeks to straighten the situation out. as those of you with eye issues know: an incorrect script leads to headaches, and fatigue. If you're looking for a new practice, my recommendation is don't look here..

I cannot say enough wonderil things about the entite staff in this office. Michelle, the office…read moremanager and her team go the extra mile for their patients. They are always polite, professionsla and super nice. Messages are relayed to the doctor promptly and thye always do what they tell you they will. If not for this gem of an office, I would have left once they were taken over by Refocus. The docotrs, although, only a few, provide exceptional care as they always have. It's a peasure to interact with the group of people who work here.

From the owner: The eye doctors at Rhode Island Eye Institute are dedicated to providing East Providence -based…read morepatients with quality eye care. Contact our East Providence eye care staff to book or request an appointment by filling out one of the forms below. Or email one of our eye doctors with your questions or concerns. We're strong believers in the importance of offering top-notch eye care to our patients, and we truly value a collaborative approach. So, if you have any suggestions on how we can enhance our services or if there are specific services you'd like to see from us in the future, we'd love to hear from you.

I went to Perlman to have lasik eye surgery. Luckily he only did one eye because he had trouble…read moredoing the left eye. The next day, I still couldn't see out of the right eye. After yelling at me in the office because I could not read the chart, he stomped out and let his asst. speak with me. Well here it is 2 1/2 yrs later and the damage in my right eye is permanent. Went to MA eye and ear and my only solution is corneal transplant. Perlman's resolution to my problem: 2 special design contacts for the eye he destroyed. Once I put on my glasses (for which no lens can be made for the damaged eye) , I am virtually blind in the right eye. And all Perlman did was get mad at me!! Keep your eye sight - do not go to this doctor.

The Rhode Island Eye Institute is an excellent facility and I encourage folks to seek an eye doctor…read morebecause they have many specialist and is through about eye exams. I do warn you that this eye clinic is extremely crowded with patients and the wait time is extremely long. The reception people aren't the friendliest either. They could be rude at times. I'm speaking on behalf of parent and my observations are: 4 stars for Dr. Perlman's skills as an eye doctor and surgeon. 2 stars for his bedside manners. If you don't speak english well, he tends to ignore you and says very little about your eyes been examined. I would not recommend Dr. Perlman as a primary eye care but the other eye doctors are kind and patient. My parent has seen two other doctors while Perlman was on vacation. He's an excellent eye surgeon if your looking for cataract sugery then I'll recommend him but not for a primary eye doctor. I think he's a bit snobby.

My eye doctor is amazing but their eye glasses are over priced! Better off purchasing from Warby…read moreClarke.

Fine. Did i good job with the lenses and I got them in 9 days, which included Christmas. However,…read morethey were not cheap. Selection of frames is not huge.

First time visiting this location and all I can sauyis wow! From the minute you walk through the…read moredoor, to the moment you leave, youre made to feel welcome and cared for. Sonja and Sandy welcome you in, like a long lost friend. They exkain everything and answer your questions. The medical assisitants and doctor are equally as kind. They put you at ease and you know you're in good hands here.

From the owner: The eye doctors at Rhode Island Eye Institute are dedicated to providing Fall River-based patients…read morewith quality eye care. Contact our Fall River eye care staff to book or request an appointment by filling out one of the forms below. Or email one of our eye doctors with your questions or concerns. We believe that providing quality eye care to our patients is a two-way street, so please let us know where we can improve or what kind of services you would like to see in the future. Your feedback is important to us.

Dr. Guilio Diamante is a phenomenal ophthalmologist who truly cares about his patients. He listens,…read morehe responds, and he explains every detail. Granted the wait time is longer than one would expect, but quality is really more significant to one's health than quantity. When my husband had his appointment with Dr. D., it was obvious that he had unique equipment that my husband had never seen in the offices of other ophthalmologists. In purchasing 2 pair of progressive lenses, they were different from what we had previously purchased in that the glass was ultra smooth and he could move from reading mode to distance vision and did not not sense any transition because the glass was so smooth. thus far, it has been a high caliber experience.

As a first time patient, I was met with nothing short of excellence with each member of Dr…read more Diamante's staff and Dr Diamante as well. I have never, in all of my many years, experienced such wonderful, kind and caring from his wonderful team! I've now experienced my 2nd surgery and have been referring everyone I know to Dr. Diamante and his excellent team! I am beyond grateful having chosen Dr. Diamante!

Literally saved my son's vision. He got a scratch in his eye that started causing him searing pain…read moreafter a few days... she recognized it was something unusual, called a corneal specialist at another practice, and got us seen there in an hour with no appointment. Texted me several times to check on how he was doing... truly a life-saver!

What a wonderful experience! Prompt care, kind and friendly staff, great senses of humor all…read morearound, flexibility with scheduling, and staff knew clients on a causal, first-name basis. When I told Dr. Contillo that I do a lot of theatre, she hooked me up with a pair of sample color lenses and let me try on different shades of blue for an upcoming performance. After visiting Dr. Contillo's office, I truly don't want to go to any other optometrist. She was excellent, quick, knowledgeable, and talked me through her decisions. Highly recommend!

I am very particular about my glasses. If I need to wear glasses, they need to make a statement…read more Shalamar has the most beautiful selection of frames anyone could imagine. Not only are the frames gorgeous, but, more importantly, the lenses are exceptional. The service is by far the best. Professional, , courteous, and truthful describes the staff. Bar none Shalamar is the very best in the state. If you need glasses, this is where you should go. They are a 10 out of 10.

So, I made an appointment for an eye exam as I needed contact lenses and glasses and was way…read moreoverdue for an exam. The price for the exam was $65 which seemed reasonable compared with $125 at an place closer to my apartment. I showed up for the first appointment and while Kim, the receptionist, was nice enough, she claimed she had left me a message saying my appointment was delayed and I wouldn't be seen for another 3 hours. I don't drive (am disabled after a broken neck and multiple TBI's) so I didn't really have a choice; I opted to wait the 3 hours till the doctor would see me. This was the first time I've ever had a contact lens fitting where the doctor used his own, unwashed hands to put the contacts in my eyes. A week or so later, during this trial period of testing the lenses, I developed a discharge from my right eye and the lens itself was likely defective as it kept popping out of my eye. I called to make another appointment and explained the issue with the lens popping out. The doctor and his son (I'm guessing they are related somehow) didn't seem too happy to give me another pair of lenses to try out. It's like jeeze, you guys aren't paying for the lenses, what's the beef? Oh and then I was shamed for having Medicaid. They apparently saw me as some kind of "free loader" and treated me rudely. My case worker was with me for the second appointment and we both looked at each other like is this really happening? Are we really being treated like this? The doctor made a particularly rude comment to my case worker and then plainly ignored her when she asked him a question. He muttered some off color joke under his breath - it was super uncomfortable. The really fun part was when I went to choose a pair of glasses from the Medicaid section of available frames. I prefer to have larger lenses/frames as they help me see much better. I picked out the biggest frames in the Medicaid selection and boy, the man who "helped" me was not pleased at all. Again, these are glasses for me, not this dude. Why was he so upset I chose glasses which were covered by Medicaid and available in the section of their store FOR MEDICAID GLASSES. This guy kept telling me, or trying to tell me, there was no way they could put lenses in the frames I had chosen, and seemed appalled overall by my selection and persistence. He then tried to charge me an additional $40 bucks (talked down from his original pitch of $60) to put lenses in the frames. Dude, the glasses are covered by Medicaid, you can't charge people for glasses that are covered by this plan. Ugh. When I went back for the last time to get the new trial lenses and get a copy of my prescription, the Medicaid nazi was again seemingly appalled by my presence. How dare I have an eye exam, a trial pair of lenses and a pair of glasses covered by Medicaid? When I asked for a copy of my prescription, he struggled to use the printer/copier, I assume it hadn't been used for a long time and/or the guy just didn't know what he was doing or how to operate the machine. He begrudgingly gave me my prescription, though of course the doctor failed to indicate which eye had whatever number the prescription is. Really not looking forward to calling for clarification but oh well, looks like I'll have to. I obviously won't be going back to Shalmar for further eye exams, and can't recommend this place to others. It's unfortunate as they do have a nice selection of eyewear but meh, you can find great glasses elsewhere and be treated with respect, regardless of what insurance you have. One and only star goes to Kim, for at least attempting to be pleasant. I can't imagine having to work in such a small space with that doctor and his rude son. She's probably seen a lot.