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    Koch & Co

    5.0 (1 review)
    Closed 8:00 am - 5:30 pm
    Updated 1 month ago

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    12 years ago

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    Jewel Phon Flowers - Drapery & Fresh Floral Bridal Table Runner

    Jewel Phon Flowers

    1.0(1 review)
    1.8 km

    We booked Jewel's services in November 2020 for our wedding in November 2021 for a relatively large…read moresum. Obviously with recent events in Sydney (in September 2021) and the restriction on number of guests at the wedding, we decided to scale down our wedding and cancel the reception. Imagine our shock and horror when we communicated our request for a revised quote and reduction of flowers and styling and Damien acting on behalf of Jewel Phon Flowers advised that we were ONLY allowed to postpone or cancel and forfeit our large deposit. Of course, we could also continue and bear the full cost of the original quote - flowers and decorations meant for a ceremony and reception for 150 guests to be spent on the 50 guests (we are now allowed under the law) attending a very simple ceremony. They advised that if they accepted our smaller request, they have lost out on profits from other people who would have sought their services on this day (never acknowledging that perhaps all couples regardless of who booked would likely not be using their services on this date). No negotiation was attempted, in fact we were informed absolutely no modifications can be made to the quote once the deposit is paid. The sum agreed at the quote is the sum that must be paid without exception. No other vendor we are using have done this and we worked with them to come to agreements, and I have not heard of any other wedding florists or stylists that my friends who are getting married are using have done this either. We are so distraught and upset over this in such tough times, especially after already having to cancel our dream wedding that we booked 18 months ago. Please read this and consider your options carefully, particularly if there is any possibility of restrictions on numbers or you making any changes to your wedding or flowers/styling even if that includes reducing by a single table centerpiece.

    Photos
    Jewel Phon Flowers - Floating Candle & Tree Base

    Floating Candle & Tree Base

    Jewel Phon Flowers - Clear Crystal Candelabras

    Clear Crystal Candelabras

    Jewel Phon Flowers - Custom Gold Twisted Trees

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    Custom Gold Twisted Trees

    Koch & Co - homedecor - Updated May 2026

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