First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Called to make an appointment to have the outside handle of my car replaced…read more When I took my CR-V in, Ralph Hernandez, the Business Owner, looked at the car and further checked the front hood area, which needed bracing. He ordered the Handle and asked me to bring the car in the following week when the handle should come in. Within an hour and a half, my car was fixed. Excellent job! Excellent service--he braced the loose body parts as well. Mr. Hernandez is honest and communicates with confidence about his work due to his knowledge and his well-trained and competent crew. I was highly impressed with the quality of work and service, and would highly recommend this body shop! Huge thank you, Ralph Hernandez and crew - 5 Star Collision! Based on a 5-star rating- 5 being excellent - I rate this business a Big 5 Star! *****

My truck needed a fender replacement, they had great customer service and the work was done…read moreefficiently. Thanks Five Star Collision!

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

Don't know about their work because its poor business practice to list on their own website open…read moreSaturdays 9 am - 1 pm, only to find out time/fuel/ride has been wasted because the shop is closed Saturdays. Their Yelp hours are listed erroneously as well, stating open Saturdays till 3pm.

Last week I decided to take a trip to California to check out some night markets. It's all part of…read moremy research for a night market project I'm working on in El Paso. On my way back, near Coachella, something pretty scary happened. I encountered a bunch of debris on the road that ended up puncturing my tire, causing my car to spin out. Luckily, it turned out to be just a flat tire, but it cost me around $500 to tow my car to the nearest tire store and get it replaced. But here's the thing: the week before I left, my husband insisted that I have my car checked out because it was making some weird rattling noises. Turns out, the engine mount had collapsed. On top of that, my shocks were shot and needed to be replaced. I'm so grateful that my husband pushed me to get those things fixed because if I had spun out with faulty shocks and a collapsed engine mount, things could have been a lot worse. When I got back to El Paso, the first thing I did was head over to JLN Auto to see Mark, the mechanic. Let me tell you, he's a gem. He took the time to really inspect my car and fix some issues that were causing metal-on-metal rubbing. I can't express how grateful I am to have found an honest mechanic like him. By the way, this is their slow season since most people are recovering from holiday spending. But you know what? It's actually the perfect time to get a maintenance check on your car. The mechanics have more time to really make sure everything is safe and sound. I know a lot of folks tend to drive to Ruidoso during this time, and with all the recent plane incidents, many are feeling hesitant about flying. So, if you're planning a road trip, I highly recommend paying a visit to JLN Auto. They're honest, and their prices are much more affordable compared to dealerships. For example, an oil change that would cost you around $105 at a dealership is only about $65 there. The prices for replacing my transmission mount and shocks were also very reasonable. It's such a relief to know that Mark is honest and took the time to explain everything to me. I can actually feel and see the difference when I drive my car now. Big shoutout to Mark at JLN Auto for the amazing service! I'm even trying to organize a seminar with him to teach people how to do maintenance checks and spot signs of car issues. Living in El Paso, with our dry desert climate, presents some unique challenges for car maintenance. For example, the serpentine belt is more prone to breaking due to the extreme hot and cold weather conditions. Mark also mentioned that during the rainy season, he sees lots of cars that have driven through flooded areas, sucking up water into their exhaust systems and causing damage. So, it's important for all of us, especially those in El Paso and the borderland, to be aware of the driving conditions and hazards we might face and to take proper care of our cars. Stay safe on the road, everyone! -TODOELPASO

Awesome Reliable shop. Quality service unmatched in El Paso…read more I recommend it to all my Contacts.

I really wanted to give this shop a higher rating but after my second visit, I just can't seem to…read morejustify coming back or recommending this place to people I know. I took my cars here twice hoping the second visit would be better, but I just didn't have the best experience. I used to work on fighter airplanes so I enjoy maintenance work and I do most of the maintenance on my vehicle to save money and because it's fun. There are times where I take it to a mechanic because I don't have the time and/or some jobs are easier with two or more people. My most recent visit to RBG was on July 3rd, 2023. I had taken my car to get it looked at because my spark plugs were fouling and I was thinking maybe it skipped timing, but figured it would be good to have a second eye. So on July 5th, I had called in which they found that my 3rd injector was stuck open. I had brought them another injector to replace it along with oil and an oil filter to change the oil. Then they told me the fourth injector was also leaking and they would order me a o-ring kit and said it would arrive on Friday, July 7th. On July 7th I called and they told me there was a delay on the part and it would arrive on Monday July 10th. I called on July 10th and told me it has not arrived yet and that it would be here tomorrow (July 11). So I called again on Tuesday July 11th and they told me the part arrived but the technician working on my car had to go on leave for personal reasons and that he would be back on Thursday (July 13th). My thought process was "Why can't they just have someone else put the o-ring on the injector and test the fuel pressure and for any fuel leaks?". I didn't understand why they would make a customer wait so long for a job that isn't too demanding and if there was a reason to hold off maintenance for that job (ie they are busy or they're short on staffing) I would think they would give a reasoning, but I didn't receive any of that. On Wednesday (July 12th) I called at 2 pm and they told me they were just about to get someone on my car, but I had told them to hold off on doing any work and that I would just get the car back. I went to the shop around 4 pm to pick up the car and I had a tow truck on its way since I didn't have a fourth injector. The vehicle was not ready for me. I thought I gave them plenty of time to button everything up but I guess not. There was still missing hardware so I just told them I would cancel the tow and get it tomorrow. The next day I pick up the vehicle and pay. They charged me two hours of diagnostic and 1 hour of labor (remove and replace the one injector). The oil change wasn't done so they didn't charge me for it (I didn't understand why this wasn't done when it was in their shop for that long). The removal and replacement of 1 injector was $100 worth of labor which blew my mind because it's literally just 2 screws that are in front of you and the connector. It takes less than 5 minutes probably, but their system charges 1 hour of labor. I ended up paying over $330 and my car was in their shop for 7 business days for one fuel injector o-ring. Overall: I think Jesse is really cool and Jonathon is an awesome mechanic, but the business model here just doesn't provide the best guest experience. I was really hoping I can take my cars here for when I don't have the time to work on them myself, but I will just have to clean up my schedule to allow more time to work on my own cars and look elsewhere for a better shop when I don't. 1.) I feel like their billing system takes advantage of customers (Billed $100 for 1 injector and its 1 hour of labor, I can understand half an hour), but that's just insane. I'm picturing someone looking at the screw for 25 minutes each before actually removing them. 2.) They don't prioritize long term guest experience at least I didn't get that after two visits. They kept my vehicle in the shop for a simple job. 3.) The lack of communication is subpar. I feel like they can do better communicating rather than have a customer continually call them to get updates. Receipts attached from both visits.

Outstanding service at a great price! From the get-go,…read morecustomer service representative named Katy was warm and friendly. I towed in my Diesel, a Jetta TDI, and the mechanics quickly got to work. My Turbocharger had blown due to catastrophic failure and I also needed a new intercooler along with a clock spring to fix my horn. They allowed me to purchase parts from my favorite online retailer. I brought the parts in and they got me up and running in no time at a great price. I wanna thank all the folks including Stuart, Andre and Jacob down @J&S Auto Works for the great job! Thanks a bunch!

10 stars-5 are not enough. We have been taking our cars to J&S since we arrived here in EP in 2015…read more My car overheated downtown and I asked our realtor if she knew a dependable shop I could have the car towed to. Since then, J&S has worked on all of our cars, RVs and travel trailer. Stuart never says no...he tries to figure it out. If it is not something he does / can do, he tells you so and recommends a shop that does. His rates are more than fair and when he fixes something, it works. I also appreciate that he allows us to purchase the parts. We don't go anywhere else! Update Oct 3 2018 - He really goes above and beyond. The rear axle on our RV broke. The whole rear end had to be replaced. His friend was selling an RV with a similar rear end to ours. We bought it, had it towed to a friend's land. Stuart and crew removed the rear end and other parts, installed it, then modified the driveshaft. Once again she rides! Jun 2019-Since then, he replaced all the cylinders on my Chevy SSR. I bought it with the convertible top inop, joined an SSR forum, got step by step instructions w/photos on how to replace all the cylinders and he took it an ran with it. I now have a fully functional SSR convertible! He is also working on my husband's GMC Sierra.

Bagdon Diagnostic Center is one of those businesses where I experienced outstanding costumer…read moreservice, and I told myself I would do a review on it til months later I notice I didn't. So, here I am. I googled for a place to do my emissions test, I chose Bagdon because of its location, hours and because it is a local owned business. There were no other people ahead of me, the owner was attentive and took care of other lil issues with my vehicle along with the emissions test. When it comes to vehicle service I have had way more positive experiences with local business than nation wide franchise. Bagdon Diagnostic Center is the place to come for your emission's test in El Paso's Northeast.

Shawn is a useless mechanic who is full of crap and a liar. Can't even own up to his mistakes took…read moremy truck in for AC work. Keep in mind, my truck was running when I took it to the shop, Had to end up, towing it out to another mechanic . He connected my battery backwards and blew out fuses and the fuse box and refuses to take accountability by pulling excuses out of his ass !! Avoid this shit hole at all costs unless you wanna end up paying more to get your vehicle up and running.