Terrible post office service. The slowest ever seen. The bald Asian manager is rude and very…read moreunprofessional. He should not be in any customer service role The shop itself is clean and tidy and well presented. The post office let's down the shop. They should change the manager and put professional post office staff in there Perhaps get rid of the PO Move it toSPAR

The main Post Office serving the area of Solihull, located in Mell Square, definitely goes beyond…read moreyour usual local standards in several departments. Despite looking slightly run down from the outside, the inside is cutting edge (by Post Office terms), with several windows as well as several automated machines that let you print your own stamps, meaning there's never much of a wait, despite being relatively busy. They also have an intelligent ticketing queue system, which lets people sit down whilst waiting instead of having to stand in a line (it's the little things in life, isn't it?). As well as general postage services, they've got a classic Post Office selection of stationary, as well as a couple of booths for passport and driving license photographs. Overall, although I admit that small local Post Offices have a certain British charm about them, I think it's time to embrace the future like Solihull Post Office has.

Naila in the local post office really helped today with delivering a book I needed to send to the…read moreother part of the country. Great service, and provided plenty of different options to get it there quickly, and as cheap as possible.

For years, I would avoid the main post office, especially at peak times, and go to a small local…read moreone. That's before they bought in self service machines and it's probably not overstating that it has changed my life somewhat. It may not be any quicker at the self-service machine, seeing as I'm not a trained PO professional but I pretty quickly learnt the order the questions are going to come up on the big touch-screen in front of me to select what sort of postal service I need. You will be very unlucky if you have to wait in line here as there are plenty of machines that mostly work. If there is anywhere you may have to wait in line is if you need a 'proof of postage' receipt or are sending by any traceable service (recorded deliver, special delivery etc.) but otherwise your stamps are printed along with your receipt in seconds and you pop your post in the box and go. Even better, the post office is now open until 6.30 each week night. It is almost empty for the last hour as no-one knows about late opening. Until now that is.

As Post Offices go... This one is pretty good actually. Ideally situated just off Victoria Square,…read moreI believe it's the largest Post Office in the City Centre. It offers all the services you would need, including a travel money service, a selection of collectable coins/small gifts, insurance/banking and a cash machine. There are a number of counters (and normally plenty of staff), so you WILL have a wait (inevitable these days), but now there is a ticket system in place so you at least have some idea of how long that's going to be. Plus, no more queuing! This branch has installed plenty of seats so you can sit and wait to be called. I popped in to post a parcel to America this week. Obviously, being the festive season... It was packed. I took a ticket and was informed there were 15 people in front of me. When you get your ticket from the automatic machine, you select the service you require (meaning that people waiting for passport/financial services aren't in the same queue as people who just want to post something). Posting things abroad is expensive these days, but the friendly and helpful member of staff I encountered made the pain a little more bearable. Once I was called, I scooted up to the desk to be greeted with a big friendly smile and was asked what I required. I explained I wanted to post a parcel and the guy gave me a sympathetic look and asked me to place my item on the scale. Yes... It was pricey. After going through the American import protocol (filling in the little sticker that pretty much renders any surprise gone for the recipient as you detail EXACTLY what is in the parcel), we had a chat about who I was sending it to and what I was sending. Not in a creepy way, just an interested one. Whilst the exchange was going on, we got to the subject of upcoming travel plans. With two trips abroad planned (so far) for 2014/2015, we got on to the subject of their various financial services for people going on holidays. Now, I am pretty clued up on currency etc - but he had some pretty good information about services I didn't know the Post Office offered (and assured me he wasn't on commission). I left lighter in the wallet, but not too bothered about it. I did everything I needed fairly swiftly and without and hassle. The service I received was pretty fantastic and I left armed with information about things I very well may use in the future. I would definitely use this Post Office again rather than my usual JQ branch if I was headed into town.

A post office that stays open until 6pm on a Saturday - awesome! The post office is part of a shop…read moreand the owners are super friendly! So what more can I say - five stars from me for the long weekend opening hours, and the friendly staff.

Really brilliant staff and service. Much better prices than anywhere else in Hampton. Well done!read more

Solihull post office was my favourite local post office two years ago, now it is my least…read morefavourite. Nowadays only a few of the windows are open and customers are told to use the self service machines. I do not mind using these machines as I can make sure that all stamps are securely fixed to the parcels. I find that I have to keep politely asking half of post office staff to stick stamps down around the edges in all of my local post offices and it is embarrassing. The problem with the self service machines in Solihull post office is that there are only three machines and there always seem to be problems with them. Yesterday, for example I had to wait in a long queue as one machine was not giving out change and could not be fixed and one of the other machines was not working correctly as the stamps were not coming out. I feel really sorry for the staff at this post office as they have to work so hard and look really harassed most of the time. So many staff seem to have left over the past two years. How things have changed and not for the better!

It is the main post office in the centre of Solihull, just in Mell Square. They have a seperate…read morebureau de change as you walk in. No matter how busy it is they always seem to keep the queues moving fairly quickly. When it is busy they have most if not all of the windows open. Staff are friendly and helpful. It also sells a selection of cards and stationery, as well as postage boxes and other materials

Always happy with the service here, the staff work hard to deal with the volume of customers and…read moreare always pleasant

This used to be my local post office, at the back of a convienence store. It was always great for…read moregeneral posting but I always had problems when trying to post larger items. One time in particular the member of staff saw me waiting in line with a large box and rather than saying something to me straight away they did not. 20 minutes later at the front of the queue as soon as I got to the window I was told it was too big for me to post from there!

This is my local post office, and I love it. Because I use it almost everyday to post my mail. Very…read morefriendly service and very quick to deal with customers as compared to other hall green post office by waitrose which is slow service. But this one is better, the only down side is that this one don't deal with road tax. There is always parking on the street. They also have good range of greeting cards available at good prices.