Always happy with the service here, the staff work hard to deal with the volume of customers and…read moreare always pleasant

This used to be my local post office, at the back of a convienence store. It was always great for…read moregeneral posting but I always had problems when trying to post larger items. One time in particular the member of staff saw me waiting in line with a large box and rather than saying something to me straight away they did not. 20 minutes later at the front of the queue as soon as I got to the window I was told it was too big for me to post from there!

Solihull post office was my favourite local post office two years ago, now it is my least…read morefavourite. Nowadays only a few of the windows are open and customers are told to use the self service machines. I do not mind using these machines as I can make sure that all stamps are securely fixed to the parcels. I find that I have to keep politely asking half of post office staff to stick stamps down around the edges in all of my local post offices and it is embarrassing. The problem with the self service machines in Solihull post office is that there are only three machines and there always seem to be problems with them. Yesterday, for example I had to wait in a long queue as one machine was not giving out change and could not be fixed and one of the other machines was not working correctly as the stamps were not coming out. I feel really sorry for the staff at this post office as they have to work so hard and look really harassed most of the time. So many staff seem to have left over the past two years. How things have changed and not for the better!

It is the main post office in the centre of Solihull, just in Mell Square. They have a seperate…read morebureau de change as you walk in. No matter how busy it is they always seem to keep the queues moving fairly quickly. When it is busy they have most if not all of the windows open. Staff are friendly and helpful. It also sells a selection of cards and stationery, as well as postage boxes and other materials

This can be found at the rear of the Tesco Express store, it can be quite difficult to park when it…read moreis busy as there is only limited parking, however they have recently expanded the car park for the shops along this block and the car park is just a few minutes walk down the road. The staff are friendly and helpful, even when they are literally ran off their feet with customers! They are always polite and offer a professional and fast service. They have a few collections throughout the day as I have noticed the post men doing collections at different times when I have been in the store

Naila in the local post office really helped today with delivering a book I needed to send to the…read moreother part of the country. Great service, and provided plenty of different options to get it there quickly, and as cheap as possible.

For years, I would avoid the main post office, especially at peak times, and go to a small local…read moreone. That's before they bought in self service machines and it's probably not overstating that it has changed my life somewhat. It may not be any quicker at the self-service machine, seeing as I'm not a trained PO professional but I pretty quickly learnt the order the questions are going to come up on the big touch-screen in front of me to select what sort of postal service I need. You will be very unlucky if you have to wait in line here as there are plenty of machines that mostly work. If there is anywhere you may have to wait in line is if you need a 'proof of postage' receipt or are sending by any traceable service (recorded deliver, special delivery etc.) but otherwise your stamps are printed along with your receipt in seconds and you pop your post in the box and go. Even better, the post office is now open until 6.30 each week night. It is almost empty for the last hour as no-one knows about late opening. Until now that is.

As Post Offices go... This one is pretty good actually. Ideally situated just off Victoria Square,…read moreI believe it's the largest Post Office in the City Centre. It offers all the services you would need, including a travel money service, a selection of collectable coins/small gifts, insurance/banking and a cash machine. There are a number of counters (and normally plenty of staff), so you WILL have a wait (inevitable these days), but now there is a ticket system in place so you at least have some idea of how long that's going to be. Plus, no more queuing! This branch has installed plenty of seats so you can sit and wait to be called. I popped in to post a parcel to America this week. Obviously, being the festive season... It was packed. I took a ticket and was informed there were 15 people in front of me. When you get your ticket from the automatic machine, you select the service you require (meaning that people waiting for passport/financial services aren't in the same queue as people who just want to post something). Posting things abroad is expensive these days, but the friendly and helpful member of staff I encountered made the pain a little more bearable. Once I was called, I scooted up to the desk to be greeted with a big friendly smile and was asked what I required. I explained I wanted to post a parcel and the guy gave me a sympathetic look and asked me to place my item on the scale. Yes... It was pricey. After going through the American import protocol (filling in the little sticker that pretty much renders any surprise gone for the recipient as you detail EXACTLY what is in the parcel), we had a chat about who I was sending it to and what I was sending. Not in a creepy way, just an interested one. Whilst the exchange was going on, we got to the subject of upcoming travel plans. With two trips abroad planned (so far) for 2014/2015, we got on to the subject of their various financial services for people going on holidays. Now, I am pretty clued up on currency etc - but he had some pretty good information about services I didn't know the Post Office offered (and assured me he wasn't on commission). I left lighter in the wallet, but not too bothered about it. I did everything I needed fairly swiftly and without and hassle. The service I received was pretty fantastic and I left armed with information about things I very well may use in the future. I would definitely use this Post Office again rather than my usual JQ branch if I was headed into town.

Five counters, rarely more than two and never more than three staff serving. Inside is bright and…read moreairy but produce inside here is now expensive and poor quality. Despite being incredibly busy beforehand this post office is now smaller than it was before and offers less service than it did before. There is a Post Office on Gospel Lane that I keep forgetting about that you will definitely get served quicker at. In fact I typed this review whilst already queueing for 10 mins at a time that I wouldn't exactly consider peak time.

Staff are slow and unhelpful. Only the young man on the Smiths counter seems to know what hes…read moredoing. I recently had an argument with an older member of staff when trying to post something abroad. She'd given me the wrong information the day before when I'd specified which country it was for yet insisted I was in the wrong. On another occasion when I handed over a bill and said I wanted to pay the full amount the same member of staff asked me what I meant by the full amount!! Useless. Until they either retrain or replace the post office counter staff I will go somewhere else.

I've used this Post Office for years and it really is the best I've ever come across for friendly,…read moreprofessional customer service. Staff are welcoming, they go out of their way to be helpful, and they are fast and efficient. Much better than the P.O. in Acocks Green village. I recommend it highly - you really can't go wrong with these guys.

When our regular post office failed to survive the recent cull, we switched to using Shirley Road…read more This post office sits in a small row of shops, and has street parking outside, although finding a space can be difficult at peak times. Perhaps because of its location next to a small general store, this post office doesn't sell much else apart from postal items; you won't be able to pick up your missed during the weekly shop bits and pieces here. However, it more than makes up for this by being the friendliest post office we have ever used. We send out a lot of items in the post (home business and ebay wardrobe clearance) meaning that we can have 10-15 items per trip. The staff in this post office are really efficient, meaning that other customers in the queue are kept happy (we try to go when it is quieter). Many post offices will complain if you bring more than a couple of items, but not here. The staff take a sensible approach, asking you whether items are all the same, and whizzing through the recording and certificates of posting at great speed. All of this is while chatting away, and remembering all their regular customers. Certainkly well worth adopting as your regular post office.

A great little post office filled with friendly staff, stationery items such as greeting cards,…read morecake decorations and sweets. The place doesn't have it's own car park, but there are plenty of free car parking bays next door.

You can usually get a place to park just past it but it has no car park. It usually has three of…read morefour staff working most of the time, all of which are friendly and helpful. The queue is insane from the middle of November right up to the new year so I try to avoid post offices in general at that time of the year. It is fairly big and sells cards, some sweets and toys and some stationery - all of which you have to pay for at one of the main post office counters