Terrible post office service. The slowest ever seen. The bald Asian manager is rude and very…read moreunprofessional. He should not be in any customer service role The shop itself is clean and tidy and well presented. The post office let's down the shop. They should change the manager and put professional post office staff in there Perhaps get rid of the PO Move it toSPAR

The main Post Office serving the area of Solihull, located in Mell Square, definitely goes beyond…read moreyour usual local standards in several departments. Despite looking slightly run down from the outside, the inside is cutting edge (by Post Office terms), with several windows as well as several automated machines that let you print your own stamps, meaning there's never much of a wait, despite being relatively busy. They also have an intelligent ticketing queue system, which lets people sit down whilst waiting instead of having to stand in a line (it's the little things in life, isn't it?). As well as general postage services, they've got a classic Post Office selection of stationary, as well as a couple of booths for passport and driving license photographs. Overall, although I admit that small local Post Offices have a certain British charm about them, I think it's time to embrace the future like Solihull Post Office has.

I've used this Post Office for years and it really is the best I've ever come across for friendly,…read moreprofessional customer service. Staff are welcoming, they go out of their way to be helpful, and they are fast and efficient. Much better than the P.O. in Acocks Green village. I recommend it highly - you really can't go wrong with these guys.

When our regular post office failed to survive the recent cull, we switched to using Shirley Road…read more This post office sits in a small row of shops, and has street parking outside, although finding a space can be difficult at peak times. Perhaps because of its location next to a small general store, this post office doesn't sell much else apart from postal items; you won't be able to pick up your missed during the weekly shop bits and pieces here. However, it more than makes up for this by being the friendliest post office we have ever used. We send out a lot of items in the post (home business and ebay wardrobe clearance) meaning that we can have 10-15 items per trip. The staff in this post office are really efficient, meaning that other customers in the queue are kept happy (we try to go when it is quieter). Many post offices will complain if you bring more than a couple of items, but not here. The staff take a sensible approach, asking you whether items are all the same, and whizzing through the recording and certificates of posting at great speed. All of this is while chatting away, and remembering all their regular customers. Certainkly well worth adopting as your regular post office.

Small post office set apart from the rest of the shops on Gospel Lane it has a free cashpoint…read moreoutside which is handy as alot of the local cashpoints do charge. Inside the store could do with a bit of a makeover and the shelves look empty which is never a good look for any store. It has a small range of goods but nothing spectacular and also has a small range of alcohol. Its ok if your just after a loaf of bread and some milk and a treat for the kids. The people who work here are a bit abrupt and customer service is not high on the list but if your lucky one of them may crack a smile.

Solihull post office was my favourite local post office two years ago, now it is my least…read morefavourite. Nowadays only a few of the windows are open and customers are told to use the self service machines. I do not mind using these machines as I can make sure that all stamps are securely fixed to the parcels. I find that I have to keep politely asking half of post office staff to stick stamps down around the edges in all of my local post offices and it is embarrassing. The problem with the self service machines in Solihull post office is that there are only three machines and there always seem to be problems with them. Yesterday, for example I had to wait in a long queue as one machine was not giving out change and could not be fixed and one of the other machines was not working correctly as the stamps were not coming out. I feel really sorry for the staff at this post office as they have to work so hard and look really harassed most of the time. So many staff seem to have left over the past two years. How things have changed and not for the better!

It is the main post office in the centre of Solihull, just in Mell Square. They have a seperate…read morebureau de change as you walk in. No matter how busy it is they always seem to keep the queues moving fairly quickly. When it is busy they have most if not all of the windows open. Staff are friendly and helpful. It also sells a selection of cards and stationery, as well as postage boxes and other materials

Five counters, rarely more than two and never more than three staff serving. Inside is bright and…read moreairy but produce inside here is now expensive and poor quality. Despite being incredibly busy beforehand this post office is now smaller than it was before and offers less service than it did before. There is a Post Office on Gospel Lane that I keep forgetting about that you will definitely get served quicker at. In fact I typed this review whilst already queueing for 10 mins at a time that I wouldn't exactly consider peak time.

Staff are slow and unhelpful. Only the young man on the Smiths counter seems to know what hes…read moredoing. I recently had an argument with an older member of staff when trying to post something abroad. She'd given me the wrong information the day before when I'd specified which country it was for yet insisted I was in the wrong. On another occasion when I handed over a bill and said I wanted to pay the full amount the same member of staff asked me what I meant by the full amount!! Useless. Until they either retrain or replace the post office counter staff I will go somewhere else.

Always happy with the service here, the staff work hard to deal with the volume of customers and…read moreare always pleasant

This used to be my local post office, at the back of a convienence store. It was always great for…read moregeneral posting but I always had problems when trying to post larger items. One time in particular the member of staff saw me waiting in line with a large box and rather than saying something to me straight away they did not. 20 minutes later at the front of the queue as soon as I got to the window I was told it was too big for me to post from there!

Standard newsagents that I often pop to for a newspaper or lottery ticket. Friendly service and…read moreeverything you would expect from this type of shop. They may even have that extra bit of luck we are all looking for in life as the last time I bought a lottery ticket from here I won a tenner!

This is my local post office, and I love it. Because I use it almost everyday to post my mail. Very…read morefriendly service and very quick to deal with customers as compared to other hall green post office by waitrose which is slow service. But this one is better, the only down side is that this one don't deal with road tax. There is always parking on the street. They also have good range of greeting cards available at good prices.

A great little post office filled with friendly staff, stationery items such as greeting cards,…read morecake decorations and sweets. The place doesn't have it's own car park, but there are plenty of free car parking bays next door.

You can usually get a place to park just past it but it has no car park. It usually has three of…read morefour staff working most of the time, all of which are friendly and helpful. The queue is insane from the middle of November right up to the new year so I try to avoid post offices in general at that time of the year. It is fairly big and sells cards, some sweets and toys and some stationery - all of which you have to pay for at one of the main post office counters